The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Haus of Posie
I have 19 days left to use this app and my abandoned cart emails and previous customer points still have not been added to the system - been already a week + now. Basically my trial with Marsello is me finding all the errors which cannot be resolved with 2-3 days.
Thanks for bringing this to our attention. I'm sorry you've experienced difficulty getting started. I believe Jase has reached out to you to get you up and running and beginning a fresh new 30-day trial. He will be able to get everything resolved and running smoothly for you!
I used this app for the first time and found it really easy to navigate and utilise the features. 100% recommend
The amount of sales this app has generated for my online store is beyond anything I could have imagined. It's email campaign builder has the most user friendly templates I've ever used (MUCH easier to build and customize than MailChimp.) My emails are beautiful and generate so much more revenue than before. The email automations are super quick and easy to set up and do all the work for you. The type of information it stores about your customer's spending habits is extremely helpful, too. I can't say enough great things about this app. The pro plan is worth every penny and more.
After Hours Boutique
This app creates an fully-functional loyalty program with all the email automations to go with it. Even the free version of it is very comprehensive. Really easy to set up out of the box - a couple of hours and you have a really professional loyalty program. Great stuff.
Does not work for one-off campaigns as keeps sending out the campaign - there is no way of stopping it. No way to edit pre-existing email campaigns. Customer support take a long time to respond with an answer (I've been waiting 2 days to find out why my launch campaign email contained a malicious link input by Marsello).
Thanks for following up here. Our support team has been looking into why your https link populated a http link and have been trying to reach out to you.
We linked Marsello to our online and physical stores with a loyalty program and automated email marketing, making it easy for us to communicate with customers regularly and to offer them rewards that keep them coming back. With the recent COVID-19 developments, we have been able to direct our customers to our online stores and keep them updated with any changes. Marsello is an essential tool for the Bulo Shoes business.
Pop up form is not capturing emails from subscribers which is horrible only realised it after 9 months of using it, which means we have lost tons potential customers orders. Last but not least, loyalty rewards point have been set to a minimum purchase, and have saved the setting, but our customer still allow to redeem without minimum purchase! It is causing chaotic at our backend. Interface is nice and really wanted to like this app but that's a complete deal breaker.
And their tech support to rectify issue take forever to reply and solve the problem!
Updates: They managed to solve the problem, would give a 5 stars if they can reply and fix it earlier
I'm glad we could get to the bottom of the issue with you to find it was your old MailChimp pop up causing the issue and that everything has been straightened out with your reward spend thresholds.
Sorry for the initial delay in response. Due to COVID-19, we are busier than usual. Thanks very much for your patience.
The free version is so easy to use and so easy to explain to customers. I am amazed at how many features this offers!
I use marsello to engage with new and continuing customers on my site and it has helped immensely with efficiency and growth. A great asset.
This is the best loyalty app on Shopify and I've tried a few. Great interface and easy to use. This app is especially great if you have a retail store as well. It is the only one that integrates into your POS that doesn't cost and arm and a leg. The support is amazing as well!