Marsello: Loyalty & Marketing , 372 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this loyalty and marketing app for its user-friendly interface and seamless integration with Shopify POS. Key features such as an email campaign editor, customer segmentation, and multi-site reporting are highly valued. Merchants commend the automated email flows, VIP points system, and unique coupon code generation for boosting sales and customer spending. The customer service is praised for its promptness and helpfulness. Regular updates based on merchant feedback demonstrate a commitment to continuous improvement. Some merchants report significant returns on investment, indicating the app's potential for revenue growth.
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Brilliant support. They added the translation feature just 2 weeks after asking for it. I will try it this week and update the review, but I recommend it 100%.
I love it. The best decision I made.
These guys keep chopping and changing their plans and prices. Only a couple of months ago when they revamped their offerings their basic plan included all features even the premium features (loyalty tiers etc). Pricing was based on number of members/customers from memory and then you paid as your database grew. They have now gone and copied Smile.io since they recently updated their offerings and pricing structure which, in my opinion, is a far more robust and professional looking loyalty program. For these reasons I am staying with Smile.
Hi Glyco,
We changed our pricing to provide different plans for what different users wanted to use. You can rest assured, knowing we still honour the pricing plans our users are already when we changed pricing. And we give the option to change to new pricing if it works out better off for you :)
Pop up form is not capturing emails from subscribers which is horrible only realised it after 9 months of using it, which means we have lost tons potential customers orders. Last but not least, loyalty rewards point have been set to a minimum purchase, and have saved the setting, but our customer still allow to redeem without minimum purchase! It is causing chaotic at our backend. Interface is nice and really wanted to like this app but that's a complete deal breaker.
And their tech support to rectify issue take forever to reply and solve the problem!
Updates: They managed to solve the problem, would give a 5 stars if they can reply and fix it earlier
I'm glad we could get to the bottom of the issue with you to find it was your old MailChimp pop up causing the issue and that everything has been straightened out with your reward spend thresholds.
Sorry for the initial delay in response. Due to COVID-19, we are busier than usual. Thanks very much for your patience.
This app is nice, simple and minimal, i hope in future they add affiliate program thing it would really help
Super easy to use interface and all of the tips and tricks are very helpful! Looking forward to the free time now that I don't have to worry about micromanaging my rewards program!
Just switching from another loyalty program and receiving amazing customer service and support gives them 5 stars for me! Still playing around with it but so far so good :)
This is my first time using this app and so far I've been able to get through the suggested options fairly quickly. It's very easy to navigate. I didn't give it 5 Stars just yet because I haven't seen it in action.
So far, this is the best email marketing app I've ever used, and I've used several. Marsello provides an all-in-one email marketing suite that allows for highly detailed customization. They're missing a few features, like being able to configure more than one popup form at a time. Overall, the best email marketing suite available, in my opinion. I'll likely be using it for the lifetime of my store.
Thanks for your review. We are so glad to hear you love our email marketing features! Send us a message in app about how to create multiple pop-up forms and one of the support team will help you out :)
The app says get from $0.00/month but that is NOT the case! Half of everything you try to click on tells you that you need to upgrade and the plans with the most benefits is $99.00-$199.00 a month. The app has preformed well other than that so if paying this much is not a problem than maybe it would be worth it.
Hi Starving Jewelers. Thanks for your review. We have a free plan that you can stay on if you are looking for a basic loyalty program. Since your review, we have introduced new pricing that you may prefer if you are looking for email automation and more advanced loyalty program customization. Let us know if you would like to change - you can learn more here: https://www.marsello.com/pricing