Reviews (386)

Overall rating
4.4
Counts per rating level
  • 86% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants report a significant revenue boost from using this app, crediting its loyalty and email marketing features. They value the easy setup, Shopify POS integration, and customizable email settings that enhance customer engagement. The intuitive interface and reliable system integration are also praised. Additionally, the responsive and supportive customer service is highlighted, making the app effective for sales and customer interaction.

July 26, 2017

I Love it! Great App, Simple Pricing!, Brings my customer back, a must have!

Nighty House
India
About 2 months using the app
April 20, 2019

This professional product was the ultimate tool I used to help me connect with people who need my experiences, to give them strength and hope, in a world where all hope seems to be lost, and strength has been weaken in the quest for life's success! Thanks!

Kinfolk World
United States
About 2 months using the app
October 11, 2017

This app deserves more recognition! Great customer service, easy to use and its everything we ever needed! Thanks again!!

Jevo Home Living
Australia
About 2 months using the app
September 23, 2018

We downloaded the app a couple of days ago, but due to our basic digital knowledge, we had to uninstall it. The support team went the extra mile to help us with our requirements, now Marsello is the perfect fit with our digital strategy! Thanks!!

Naturaltrades CO
Colombia
About 2 months using the app
Edited October 4, 2017

Easy to use with good service. The free plan has several decent functions. Kat was polite and addressed our questions very promptly.

The Whole Kitchen
Singapore
About 1 month using the app
July 27, 2020

App has amazing potential. But the customer service that comes with it is shocking. You have to wait at least a day or two to chat with anyone. They will not call or video chat with you. You're literally sending one chat at a time, so problem solving take DAYS! Its been a nightmare.

Local Source E-Market
Canada
About 1 month using the app
Marsello replied August 11, 2020

Thanks for your feedback. Sorry, you experienced a delayed response. We are working on expanding our support team to improve this.

I’m happy to hear that Amy from our team ...

November 20, 2019

Simple to use. My customers are enjoying it and making good use of all the ways to redeem rewards. This program solved my problem of finding a rewards program and email campaign platform that perfectly integrates customers from my shopify website www.springyfeet.com.au with my in-store Vend based shop. I can now offer a totally integrated response. Thanks to Marsello and its customer segmentation ...

Springy Feet
Australia
About 1 month using the app
September 21, 2018

This app proved to me that we need help no matter where in life we are. The journey continues with this app.

Waynez one stop store
United States
About 1 month using the app
Edited June 18, 2023

c'est très rapide et très facile à utiliser je vais vraiment la promotion de ma boutique en ligne pour plus de vendre

SHOP Tlasmat
Canada
About 1 month using the app
Marsello replied June 18, 2023

We're glad you're enjoying using the app :) Thanks for the kind review!

Edited September 21, 2018

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Hashtag UAE Gifts
United Arab Emirates
About 1 month using the app