Microsoft Channel , 632 reviews

Overall rating
4.3
Counts per rating level
  • 64% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and affordable advertising solutions. They commend its seamless syncing with Microsoft ads accounts and its ability to reach a wider audience. The customer service is praised for its personal support and professionalism. Many small businesses find it beneficial, with some seeing sales shortly after implementation. Its product syncing capabilities outshine other platforms, making it an effective tool for running Microsoft ads and free listing on the Bing Shopping tab.

November 13, 2022

Never got it to work, Tried even put $25 on ad account it spent it but on what I have no clue since I still months later have products pending a review that said it would take 3 days. Would love to have it fully removed as I don't even know anyone who uses Microsoft browsers

Lounies Soap Co.
United States
Over 1 year using the app
Microsoft replied November 14, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

April 5, 2022

I have just downloaded the app and am waiting for my products to sync and then will see how effectve this platfrm is.

Big Blue
South Africa
About 1 month using the app
Microsoft replied April 6, 2022

Thank you for your review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

April 14, 2022

It doesn't allow for reconnecting with existing stores. So don't disconnect channel. I hope developers fix this issue.

Red Bargains
United States
Over 1 year using the app
Microsoft replied April 19, 2022

Thank for your review! If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

February 14, 2023

i like the app and all it's features because it makes it easy to manage your business all in one platform.

nolis
United States
About 1 month using the app
Microsoft replied February 24, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

July 24, 2022

I used this app to help me do business, I like ready like how it does. it would be nice if it did better.

R.L.D Store
United States
About 1 month using the app
Microsoft replied July 25, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

November 28, 2019

So far so good. Made a few sales already and had some great support from a Microsoft engineer. I was even called on the phone to ensure things were going OK.

West of Java
United States
About 1 month using the app
Microsoft replied December 19, 2019

Thank for your review! We're so glad you're enjoying the app. If you should have any additional questions, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

February 22, 2022

Hello! I just signed up today, so i'll keep you posted on how i like it. I'll also write how it helped my Business

Channy's Creationz
United States
Almost 3 years using the app
Microsoft replied February 23, 2022

Thank you for your review and for your feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

July 24, 2022

I use this app to expand my customer base and grow sales. Microsoft is a premier platform to accomplish this task.

Judy's Jewelry Basket
United States
About 1 month using the app
Microsoft replied July 25, 2022

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

March 5, 2023

I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom.

As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this app is not available in the UK and when it is expected to roll out in this region.

Furthermore, I am disappointed that I was given access to download the app without being made aware of its limitations. This has caused a significant waste of time and resources for me and my business.

I would like to register an official complaint and request that you provide a clear explanation for why this app is not available in the UK, and when we can expect to have access to it. I hope that this issue can be resolved as soon as possible to avoid any further inconvenience.

Thank you for your attention to this matter.

YUNG'N'RICH
United Kingdom
About 1 year using the app
Microsoft replied March 14, 2023

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@microsoft.com so that we can better understand the issues you have been experiencing on our platform. We are committed to helping you get set up to start running your ads with Microsoft Advertising.

Edited December 8, 2022

I disconnected my Microsoft Merchant account from the app and then uninstalled, cleared cookies. This worked. Not sure why I did this earlier today.

I have been working with one tech support agent only, Glenn, and he's changed my mind on Microsoft ads. Google has lost my business.

LuxRoomCo
Canada
About 1 month using the app
Microsoft replied November 22, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.