Reviews (662)

Overall rating
4.3
Counts per rating level
  • 64% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and cost-effectiveness. They commend its seamless Shopify integration and efficient product syncing. The customer service is praised for its personal touch. Many merchants reported making sales shortly after installation, highlighting the app's effectiveness. It's particularly beneficial for small businesses, offering features like Microsoft ads and free Bing Shopping tab listing. Some merchants even find it more user-friendly than Google.

December 11, 2021

Doesn't work. Emailed support 2 times with no reply. The system just says failed to create an ad every time. Microsoft I guess even has bugs in their Shopify app.

Karla and Co.
United States
About 1 month using the app
Microsoft replied December 15, 2021

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com If you continue to have issues when using our app.

April 4, 2023

Absolutely awful. They just immediately ban businesses for no reason whatsoever. I deleted the app and will not use their products from this point on.

Freewheelin
United States
29 days using the app
Microsoft replied April 5, 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

September 17, 2023

Waiting for my review to come through so far it's pending on how I like this app. I like Microsoft so hopefully, this will be great!

Merch Maker
United States
19 days using the app
Microsoft replied September 19, 2023

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

August 24, 2020

This app helped me set up an advertising account. I was easy and quick to do. With step by step instructions. Virtually easy!

Smply Opulnce
United States
28 days using the app
Microsoft replied September 16, 2020

Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

Edited December 2, 2020

IS VERY GOOD I LIKE THIS APP BECAUSE I CAN PROMOTION MY STORE IIIIIIIIIIIIIIIIIIWIIINNJDDJDNFJJDJKKD

VIP.ACCESSORIES.US
United States
28 days using the app
Microsoft replied December 10, 2020

Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

Edited August 27, 2021

Pretty bad, unfunctional app, with slow and unhelpful support. Will change this review if this situation evolves, but I would steer away from this app if you want an easy setup. Very sub-par compared to the google app. Getting many error codes when setting up campaigns, rendering the app absolutely useless.
_________________________ UPDATE - I was able to fix using the comment left on my review. Not sure why the support team was able to give me these instructions from the start. Honestly, still not a good app for the reasons above.

shirts.wiki
Canada
27 days using the app
Microsoft replied August 25, 2021

Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described.
https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking
https://help.ads.microsoft.com/#apex/ads/en/56689/2-500

If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at msftadsappsupport@microsoft.com.

November 12, 2022

No Issue with this app. I like it that it. I dont see any problema nd asdfasdklfja;sdfasdfsadfasdfasdf

Gu Fashion
United States
27 days using the app
Microsoft replied November 14, 2022

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

Edited August 19, 2020

Great app and helped me a lot.
all clear. I can manage all my ads faster and easily. I can see all what I needs from my ads. Thank you

Herais Online
Canada
26 days using the app
Microsoft replied September 16, 2020

Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

August 2, 2020

Good . .

TheBetterHome.Co - Best of your choice!
United States
26 days using the app
Microsoft replied September 16, 2020

Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

June 14, 2023

Just installed but so far so good, I hope this brings more traffic to my website and I can gain some sales, already started an advertising campaign. Need to get some sales working on this day and night for two months and still no sales.
Google has let a BOT determine my fate, and has been imposable to get going MS has so far been a breeze.

Lucky-Duck Deals
Canada
25 days using the app
Microsoft replied June 14, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.