Reviews (725)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, noting its seamless integration with Shopify that simplifies managing product listings and sales channels. The customer support is highly regarded for being accessible and helpful. Merchants also report successful sales and increased visibility due to the app's effective product syncing and valuable advertising opportunities on major marketplaces.

February 22, 2022

Neil with Microsoft Advertising has helped tremendously. Setting up the Merchant Center Account has bee quite a challenge for over a week and Microsoft is still trying to get that account activated and has an open ticket

Truffles Charm
United States
15 days using the app
Microsoft replied February 23, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

October 17, 2022

I just started using this app. I am hoping it will help increase sales for my store. I will get back to you on how it does. So has gone quite smoothly.

SassyUnique1s
United States
15 days using the app
Microsoft replied October 18, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

December 29, 2022

Great app, fast and convenience. It's very easy to navigate within the site and the set up was pretty easy.

Thingsy
Canada
15 days using the app
Microsoft replied January 2, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

April 6, 2022

A little hard to set up and get up and running but customer service has helped me out sorting out what i needed.

Relax and leisure
United States
5 months using the app
Microsoft replied April 7, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

Edited December 1, 2021

What should be a simple process, as it is when you set up Google Ads, seems impossible to complete due to an error when attempting to connect to our Merchant Account as reported by others. Reached out to support who responded with a less than helpful response and then no response at all. So if Microsoft is wondering why Bing has a fraction of users compared to Google maybe they should start LISTENING to their customers.

Weldental®
United States
5 months using the app
Microsoft replied December 1, 2021

Thank you for your review. I am very sorry you experienced this error you described. We understand the response with our support also may also have not resolved this issue. We would like to resolve this issue with you. If you could reach out directly via email at msftadsappsupport@microsoft.com.

June 18, 2021

Easy to set up we will see if it works. I will update my review once I use it and see the results of this app.

Coastal Gifts Inc
United States
14 days using the app
Microsoft replied July 8, 2021

Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at msftadsappsupport@microsoft.com.

August 5, 2022

A really terrible experience. Already having a Microsoft Ads account, I tied signing in. You can not. You have to make a new account, so I did with my existing account. I gained access but Microsoft converted my account to the wrong type of account. Apparently, there are three different kinds of Ads accounts. After several hours with support, my issue was unresolved. A great example of why nobody uses Microsoft products.

SafetyGloves by HexArmor
United States
5 months using the app
Microsoft replied August 5, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

August 3, 2023

I had all the requirements met and suddenlly my store was rejected without any reasons.
I went to do a thorough inspection on every detail and found nothing at fault.
All that seemed out of place because I am already working on all selling channels
I contacted C.S. Microsoft Channel to find out all solutions possible and nothing worked after all testing and trials performed in 4 long months working on the solution I still end up rejected. Very disappointed

Chuzko Women Fashion
United States
5 months using the app
Microsoft replied August 4, 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

May 6, 2023

Would recommend to other entrepreneurs. App is easy to use. Haven't had any trouble so far. Thank you for more resources to grow my business.

FH First Hope
United States
14 days using the app
Microsoft replied May 8, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

April 1, 2022

Vou começar usar agora na shopify, mas microsoft me parece uma empresa confiável, tomara que me ajude a vender.

PAKINHA ADESIVOS
Brazil
14 days using the app
Microsoft replied April 4, 2022

Thank you for your review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.