Reviews (725)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, noting its seamless integration with Shopify that simplifies managing product listings and sales channels. The customer support is highly regarded for being accessible and helpful. Merchants also report successful sales and increased visibility due to the app's effective product syncing and valuable advertising opportunities on major marketplaces.

July 8, 2021

WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. And three weeks later the hit us for another $739 (around $3500 at this point) that they say they got from a Google import we never authorized. The best part was that when we contacted Microsoft about it they refused rectify the situation. Their official response was that there was no sign of malicious activity so no refund will be given and that is their blanket policy. Eventually we had to go to our bank to get these fraudulent charges removed.

Schmerbals Herbals
United States
7 months using the app
Microsoft replied August 24, 2021

Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.

January 15, 2022

I used this in setting up my Shopify Store. It took a bit to get everything clear but that was because I was new to Shopify.

2B Creations
United States
18 days using the app
Microsoft replied January 17, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

February 10, 2022

I haven't used it yet. My products are still under review for some reason. I would like to advertise here, but something isn't right yet. Not sure who to contact for assistance.

BMC Sales-Only the Best
United States
7 months using the app
Microsoft replied February 11, 2022

Thank you for your review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you need any assistance or have any questions.

Edited November 28, 2020

I'm very excited to experience this app to help grow sales. This is known to be a well trusted app. I would highly recommend this app

Maxamillionz Rich Wear
United States
18 days using the app
Microsoft replied December 10, 2020

Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

Edited November 21, 2023

It’s easier to use than Google but I don’t know if you get the same amount of product exposure as Google

Lilly Boulogne’
United States
7 months using the app
Microsoft replied November 13, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

November 23, 2022

I used this app to help me do better to market our products to get best quality products and services for low cost.

Nanfuusa
United States
17 days using the app
Microsoft replied November 24, 2022

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

October 4, 2022

La aplicación está bien, pero no me deja sincronizar la cuenta de Google si intento conectar la aplicación de Microsoft con Shopify desde el navegador Mozilla Firefox. En otra situación con Bing places me pasó lo mismo. No funciona con Firefox. Por el resto todo ok

Medicinas On Line
Spain
6 months using the app
Microsoft replied October 5, 2022

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

January 28, 2023

Useful, free to promote products with.
Simple to set up, not hungry for money, and non disruptive.
Good job.

Central Providence
Canada
6 months using the app
Microsoft replied January 30, 2023

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

January 11, 2022

They want me to rate the app before my store is approved. I find this typical of how Microsoft opperates.

Hawk Kites
Canada
6 months using the app
Microsoft replied January 12, 2022

Thank you for your review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions

May 7, 2022

I've just installed the app. The installation was seamless. Let's hope for success!! I will let you guys know.

Posh Puppy
United States
6 months using the app
Microsoft replied May 9, 2022

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.