Microsoft Channel , 625 reviews

Overall rating
4.3
Counts per rating level
  • 64% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 16% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and cost-effectiveness, making it ideal for new businesses on a budget. They value the smooth product sync feature and seamless Shopify integration. The app's quick item listing, Microsoft ad running, and product tagging and promotion capabilities are also praised. Merchants commend the customer service for its readiness to assist and have reported a boost in sales after using the app. It's recommended for its ease of use and potential to reach a wider audience.

October 17, 2022

I just started using this app. I am hoping it will help increase sales for my store. I will get back to you on how it does. So has gone quite smoothly.

SassyUnique1s
United States
15 days using the app
Microsoft replied October 18, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

December 29, 2022

Great app, fast and convenience. It's very easy to navigate within the site and the set up was pretty easy.

Thingsy
Canada
15 days using the app
Microsoft replied January 2, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

August 5, 2022

A really terrible experience. Already having a Microsoft Ads account, I tied signing in. You can not. You have to make a new account, so I did with my existing account. I gained access but Microsoft converted my account to the wrong type of account. Apparently, there are three different kinds of Ads accounts. After several hours with support, my issue was unresolved. A great example of why nobody uses Microsoft products.

SafetyGloves by HexArmor
United States
5 months using the app
Microsoft replied August 5, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

October 28, 2021

The app was working great until it stopped for no apparent reason. Now it is bound to the wrong place and we cannot connect it. Support is a nightmare with no actual person to troubleshoot. Be prepared for days on support with no fix in site.

Tuscola Pain and Wellness Center
United States
5 months using the app
Microsoft replied October 29, 2021

Thank you for the feedback. After looking into this further we have taken action to correct this issue for you. Please try again, and if you continue to face into any issues email us at msftadsappsupport@microsoft.com.

April 6, 2022

A little hard to set up and get up and running but customer service has helped me out sorting out what i needed.

Relax and leisure
United States
5 months using the app
Microsoft replied April 7, 2022

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com

June 18, 2021

Easy to set up we will see if it works. I will update my review once I use it and see the results of this app.

Coastal Gifts Inc
United States
14 days using the app
Microsoft replied July 8, 2021

Thank you for your review. Glad to hear that we've been able to assist you in growing your business. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at msftadsappsupport@microsoft.com.

June 15, 2021

Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.

Prince of Scots
United States
5 months using the app
Microsoft replied July 8, 2021

Thank for your feedback! We're sorry to hear that you're not having a great experience with our app and support. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

Edited August 3, 2022

I has taken me a long time. For this I think a platform must be created that is user friendly and perhaps guided instruction supplied. The assumption is, everyone is a super kryptonite programmer but actually what you get and paid for is a daily secretary. We are dealing with structural matters..hehe For advertising you may need a secretary actually an advertising person with know how that includes programming. So, yah, most will not be programmers and that has turned into secretarial clerical business which cost 5$ an hour..I think.

The Lucks
United States
11 months using the app
Microsoft replied February 17, 2022

Thank you for your review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

April 1, 2022

Vou começar usar agora na shopify, mas microsoft me parece uma empresa confiável, tomara que me ajude a vender.

PAKINHA ADESIVOS
Brazil
14 days using the app
Microsoft replied April 4, 2022

Thank you for your review. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

March 2, 2023

so far its good still trying to figure out somethings more on this review is to come so please stand by.

G.A.Gorgani
United States
5 months using the app
Microsoft replied March 14, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.