Reviews (728)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, ideal for small businesses aiming to enhance their online operations. It excels in product syncing and simplifying advertising campaign setups. The app is favored for its superior customer service, including live support, outshining competitors like Google in setup ease and support quality. Merchants credit it with boosting their business growth and online visibility.

July 7, 2023

Set up was pretty straight forward and easy to do. Each step needed was explained very well and if at any time, I had questions or concerns, it was very easy to contact support.

DreamWeaver Canvas
United States
5 days using the app
Microsoft replied July 7, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

November 13, 2020

You cannot remove your payment information once it's entered without contacting Microsoft and you cannot delete an account at all. They do not allow deletion just inactivity.

Tip-Top Shaper
United States
About 2 months using the app
Microsoft replied November 18, 2020

Thank for your feedback! We're sorry to hear that you're having a hard time with the payment component. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

September 9, 2023

Very easy set-up

Winnowing Fan
United States
5 days using the app
Microsoft replied September 11, 2023

Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

September 30, 2021

It is good for uploading and getting Microsoft approval for products, but won't connect for ad campaigns

Retired Soldier Creations
United States
About 2 months using the app
Microsoft replied October 1, 2021

Thank you for your review. I'm glad you were able to get your offers uploaded and approved using the app. The type of campaign created through Shopify requires the setup for conversion tracking to be completed. I would recommend reviewing the conversion tracking in your Microsoft settings to ensure UET tags exist, a conversion goal exists, and there is a conversion value set for the conversion goal. If needed please review the relative documentation below:
https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking
https://help.ads.microsoft.com/#apex/ads/en/56689/2-500

If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at msftadsappsupport@microsoft.com.

March 2, 2023

App no longer works, and No feeds are generated. Only a blank screen loads. 5 days and Microsoft support have yet to respond to 3 tickets. It's useless.

DogTuff
United States
About 2 months using the app
Microsoft replied March 14, 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

November 10, 2021

After I use this app. Microsoft has locked my account. Another account with the same email as this account is also locked. Looks like they don't accept dropshipping business. They only gave general reasons, and never reopened my account. Please consider when using this app!

1lovebaby
United States
4 months using the app
Microsoft replied November 12, 2021

Thank you for the feedback. We are looking into this further to understand and work to resolve. In the mean time if you continue to face these or other issues email us at msftadsappsupport@microsoft.com.

May 24, 2023

Experience has been smooth and without complications..we are very happy to have added this application to our store

Outrank
United States
5 days using the app
Microsoft replied May 24, 2023

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

February 28, 2023

it ok thank you. i have not yet had anyone order but i will let you know if i get any thank you .''''''''''''''''''''

Juniper,s galaxy
United States
4 months using the app
Microsoft replied March 14, 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this

October 8, 2023

great

Hatfield's Bargain Barn
United States
About 2 months using the app
Microsoft replied October 9, 2023

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.

February 6, 2022

helping me launch my shopify store. struggling with making products active within the microsoft channel

gainey.dawn
United States
About 2 months using the app
Microsoft replied February 7, 2022

Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at msftadsappsupport@microsoft.com if you ever need any assistance or have any questions.