Reviews (724)

Overall rating
4.3
Counts per rating level
  • 65% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, noting its seamless integration with Shopify that simplifies managing product listings and sales channels. The customer support is highly regarded for being accessible and helpful. Merchants also report successful sales and increased visibility due to the app's effective product syncing and valuable advertising opportunities on major marketplaces.

July 25, 2021

I really wanted this to work to reach a broader audience outside of Google Search but it has not been a good experience so far. I keep getting error messages trying to create a smart shopping campaign. Everything seems fine in the Microsoft Advertising side, not sure what is wrong, support is lacking. I sent a note for help to MS support but no response after 5 days. I have had a better experience with Google Shopping and it helps generate a lot of sales. I haven't given up yet but I can't say anything positive yet. I hope I can follow up with better news.

BuyMirka.com
United States
9 days using the app
Microsoft replied August 24, 2021

Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described.
https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking
https://help.ads.microsoft.com/#apex/ads/en/56689/2-500

If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at msftadsappsupport@microsoft.com.

October 27, 2020

I waited 2 to 3 weeks while all my products remained "pending". I finally just deleted the app and moved on.

Siarra Cove
United States
9 days using the app
Microsoft replied November 18, 2020

Thank for your feedback! We're sorry to hear that you're having a hard time with setup. We will have someone from our team reach out to you for additional support. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at msftadsappsupport@microsoft.com.

February 22, 2022

Like most other reviewers, account suspended for violation automatically, despite meeting all the requirements. Not sure why they won't fix this issue.

Jaswill Plains
United Kingdom
9 days using the app
Microsoft replied February 22, 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

Edited June 29, 2022

Block account without reason (they say we cant say reason because no reason) before setup, very bad service, i don't recommend Reply to Misrosoft:
I contacted your "support" they told me the same that my account is blocked for security (and cant say the reasons because no reason), if you dont accept trusted and real stores, so what is the meaning of this app?
and thank you for wasting my time

Safety Source
United States
9 days using the app
Microsoft replied June 27, 2022

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

December 26, 2022

I reccomand this app because it help me use more things faster and better to do things quicker love using microsoft.

Luina Home
United States
About 18 hours using the app
Microsoft replied January 2, 2023

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.

July 5, 2021

The app does not work just getting an error code. Contacted support no one ever wrote back. Not worth the time when it won't work and get no support help.

Vancouver Island Lash Supply Co
Canada
8 days using the app
Microsoft replied August 24, 2021

We really appreciate this feedback, and I'm sorry to hear that you are receiving error messages when using our app. We would really appreciate another opportunity to assist you with this. Please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.

Edited October 6, 2019

Same problem as everyone else. No way to finish setup. The option to set target country and language within the app is greyed out, so setup can't be completed. No response from the developers when contacted, either.

Well Travelled Walls
United Kingdom
8 days using the app
Microsoft replied October 25, 2019

Thank you so much for your interest in the Microsoft Advertising app. It looks like you are in a region we do not support. At this time, this app is only available for U.S. and Canada. However, you can get set up with Microsoft Shopping campaigns here: https://about.ads.microsoft.com/en-us/solutions/ad-products/shopping-campaigns.

We have since limited the availability of the app to just U.S. and Canadian markets. We are hoping to expand the app into all Microsoft Shopping campaign eligible markets in the near future. If you should have any additional questions, please reach out to us directly at msftadsappsupport@microsoft.com. We apologize for any inconvenience this may have caused you.

October 1, 2020

The first-class complex in every way, I like it! This applies either as analytics, as advertising, as well as campaign preparation too.

Smart Watch-Phones & Earbuds with Mic
United States
About 15 hours using the app
Microsoft replied November 18, 2020

Thank for your review! We're so glad you're enjoying the app and am finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at msftadsappsupport@microsoft.com.

January 15, 2023

The app is out-of-date and shopify says it's not supported.

I am sure lots of people have this problem now.

Waiting up to 7 days as per microsoft.

HappyTown Dogs
Canada
16 days using the app
Microsoft replied January 16, 2023

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

August 14, 2022

I used this app to set up my online store product feed for retail purposes, which was a seamless process

Shopaharra-444
United States
6 days using the app
Microsoft replied August 15, 2022

Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.