MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Free plan available. Free trial available.
Rating (4.7)
Reviews

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

July 27, 2022

Languages

English

Works with

Checkout, Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale Solution

Improve shopping experience by better replays, recordings and heatmap for watching customer actions

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order. more
  • Session Recording: replay customer visits on your online store
  • Heatmaps: see what people find most interesting (and not)
  • Analytics: track & report customer data (checkout, add-to-cart sessions & more)
  • Filter recordings by events: abandoned cart/checkout, successful order
  • Session by visitors: Watch full sessions of each visitor/customer

Pricing

FREE

Free

  • 400 Unique Visitors Per Month
  • Session Recordings
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (1 time)

BASIC

$10 / month

  • 2000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (3 times)

14-day free trial

ADVANCED

$30 / month

  • 10000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Download Recordings
  • Analytics
  • Reset Recordings (unlimited)

14-day free trial

FREE

Free

  • 400 Unique Visitors Per Month
  • Session Recordings
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (1 time)

BASIC

$10 / month

  • 2000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Exclude Countries/IPs
  • Analytics
  • Reset Recordings (3 times)

14-day free trial

ADVANCED

$30 / month

  • 10000 Unique Visitors Per Month
  • Session Recordings
  • Heatmaps
  • Download Recordings
  • Analytics
  • Reset Recordings (unlimited)

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

69 reviews

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
April 23, 2024

We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.

Skin Juice Wholesale
Australia
6 months using the app
MIDA (by BSS Commerce) replied May 3, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

March 25, 2024

I've been using this app for some time and it has been helpful. I am missing some features in the free version like heatmaps this could be really nice. All in all a really good app.
The live chat support on the app is really helpful - special thanks to Jolie and Jocelyn

Køkkenshop
Denmark
6 months using the app
April 22, 2024

Excellent app, really simple to use. The customer service provided by Jolie and Jennie was really good also!

Adonis Fine Jewellers |
United Kingdom
5 months using the app
MIDA (by BSS Commerce) replied May 3, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

May 17, 2024

I got this app because I was told it was needed. It actually is a very useful app. I can see the total movement of someone on my site. Every scroll, every page, every interaction. I couldn't get the app to ignore my movements, but Jena assisted me in making myself invisible. she is awesome.

Paint Me Twisted
United States
9 days using the app
MIDA (by BSS Commerce) replied May 20, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

May 20, 2024

The app is very good to see the heat maps and to view visitors. One thing that would be nice to see is live view. Another thing that would be appreciated is if we could filter sessions by actions. For instance I would like to be able to view all sessions that led to an add to cart, or that led to a purchase. With 500+ sessions per day it is nearly impossible to find such a session by searching through all sessions

TechToast
South Africa
2 months using the app
MIDA (by BSS Commerce) replied May 23, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. However, leaving a 4-star means you are not fully satisfied with our app yet. We have acknowledged your recommendation on the Live View and forward to our team for further update. Regarding the filter sessions , we do have some filters here but wonder if you've tried them yet?
https://prnt.sc/WS5RD1fJADKw
https://prnt.sc/Bv5N1pRBgst6

If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Looking forward to hearing from you again soon.

About this app

Launched

July 27, 2022

Languages

English

Works with

Checkout, Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale Solution

Built by MIDA (by BSS Commerce)

About MIDA (by BSS Commerce)

4.7 average rating

2 years building apps for the Shopify App Store

Ha Noi, VN

Support

Send a message

+84987602961

support-sbc@bsscommerce.com

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