MIDA Heatmap, Records & Replay

Name: MIDA Heatmap, Records & Replay
Brand: BSS Commerce
Rating: 4.7 (33 reviews)

Free plan available. 14-day free trial.

Rating (4.7)

Reviews

Developer

BSS Commerce

Highlights

Built for your business

Works with the latest themes

About this app

Launched

July 27, 2022

Languages

English

Improve shopping experience by better replays, recordings and heatmap for watching customer actions

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

Session Recording: replay customer visits on your online store
Heatmaps: see what people find most interesting (and not)
Analytics: track & report customer data (checkout, add-to-cart sessions & more)
Filter recordings by events: abandoned cart/checkout, successful order
Session by visitors: Watch full sessions of each visitor/customer

Pricing

14-day free trial

FREE

Free

400 Unique Visitors Per Month
Session Recordings
Heatmaps
Live View
Exclude Countries/IPs
Analytics
Reset Recordings (1 time)

BASIC

$10/month

2000 Unique Visitors Per Month
Session Recordings
Heatmaps
Live View
Exclude Countries/IPs
Analytics
Reset Recordings (3 times)

ADVANCED

$30/month

10000 Unique Visitors Per Month
Session Recordings
Heatmaps
Download Recordings
Live View
Analytics
Reset Recordings (unlimited)

FREE

Free

400 Unique Visitors Per Month
Session Recordings
Heatmaps
Live View
Exclude Countries/IPs
Analytics
Reset Recordings (1 time)

BASIC

$10/month

2000 Unique Visitors Per Month
Session Recordings
Heatmaps
Live View
Exclude Countries/IPs
Analytics
Reset Recordings (3 times)

ADVANCED

$30/month

10000 Unique Visitors Per Month
Session Recordings
Heatmaps
Download Recordings
Live View
Analytics
Reset Recordings (unlimited)

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

33 reviews

Overall rating

4.7

Counts per rating level

85% of ratings are 5 stars
28
6% of ratings are 4 stars
2
3% of ratings are 3 stars
1
0% of ratings are 2 stars
6% of ratings are 1 stars
2

November 9, 2023

Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.

Mojomore

Malaysia

18 days using the app

BSS Commerce replied November 13, 2023

Thank you for the 5 star rating!

We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms.

Thank you for your kind words!

July 25, 2023

I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.

Alexa Martha Designs

United States

11 months using the app

BSS Commerce replied July 27, 2023

Thank you so much for the 5-star rating!

We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link.

We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.

August 7, 2023

signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!

Gaia Pets

Singapore

About 2 months using the app

BSS Commerce replied August 11, 2023

Thank you so much for your 5 star rating!

We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service.

We hope to continue to meet your expectations and keep you as a customer.

September 7, 2023

Amazing app lots of functionnalities, very helpful customer service.

Heatmap and live view is amazing, we can replay all actions of customers in just few seconds.

An amazing team and app 5 stars.

LOVERSE

United States

3 months using the app

BSS Commerce replied September 11, 2023

Thank you so much for your five-star rating and kind words!

We're delighted that you appreciate all the features our app has to offer, as well as our helpful customer service. We are committed to continue to strive to provide the best experience possible.

Thank you again!

July 27, 2023

We use it for heatmaps and it's been good so far. This app helped optimize some of the pages with high bounce rates, it wouldn't be possible without it. Customer service is fast.

Charmelic

Latvia

About 2 months using the app

BSS Commerce replied August 7, 2023

Thank you so much for your 5-star review!

We are so pleased that you have found the app useful for heatmaps and have been able to optimize pages with high bounce rates. We really appreciate your feedback about our customer service being fast too.

Thank you again for your kind words!

All reviews