Reviews (231)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its session recordings and heatmaps, which effectively track customer behavior, reduce site bounces, and increase checkout completions. They appreciate its real-time monitoring, GDPR compliance, and user-friendly interface. Continuous updates and responsive customer support further enhance its value. A free version is available, making it accessible for smaller businesses aiming to improve online customer engagement and sales.

December 30, 2024

Realizaron cobro por los días de prueba pese a indicar que el plan es gratuito para probar el sistema

Sokobox
Chile
13 days using the app
True Crafts (by BSS Commerce) replied January 2, 2025

Hi there,

This is Jennie from True Crafts team.

On behalf of the whole team, I am truly sorry to hear that you had this experience. We would like to take the opportunity to ...

February 6, 2025

Bug régulièrement et aucun geste commercial ne sera fait.

Reflet
France
4 months using the app
True Crafts (by BSS Commerce) replied February 10, 2025

Bonjour,

Je suis Jennie de l'équipe True Crafts. Au nom de toute l'équipe, je vous présente mes plus sincères excuses pour votre expérience avec l'application.

Après avoir vé ...

September 24, 2022

Good if you get a few people to your site, the min I started getting 10-20 visitors to my site, the app crashed and didn't record any of it, now for the past two hours it says internal error. Had it downloaded for less than 1 day. Downloaded something else

Beyondwhiskers.com
United States
About 18 hours using the app
True Crafts (by BSS Commerce) replied December 12, 2022

So sorry for the inconvenience that you faced with our app.

Since you dropped us the review, we have made quite some improvements for the app. Hope that you would give us ...

July 14, 2023

La vostra app è davvero pessima, mai provato niente di così ridicolo.
non funziona, si impalla, non riporta i dati corretti che altre app, gratis come questa, fanno.

Faster Disinfestazioni | Shop Online
Italy
About 2 hours using the app
True Crafts (by BSS Commerce) replied July 17, 2023

This is Jonas - Customer Support Lead from BSS Commerce. So sorry for the inconvenience that you were facing with our app.

After receiving your review, we have right away ...