MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Reviews (141)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
    128
  • 6% of ratings are 4 stars
    8
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration. It offers valuable insights through session recordings and heatmaps, helping understand customer behaviors and improve website metrics like bounce rates and conversions. The support team is noted for their quick and efficient responses. Additionally, it's GDPR compliant, supports multiple stores, and provides real-time analytics, making it a cost-effective choice for enhancing online store optimization.

January 13, 2024

I have tried most of the replay and heat maps apps and Mida is one of the worst ones I have experienced. Here is why:

1. Transition between menu items are not fluid.
2. It sometimes shows double images (eg two exactly same buttons) on the replays. However it is not the actual user experience, based on our test sessions.
3. App is not fast enough, moving from one menu to another takes considreably long time.
4. You can create different views, but you cannot easily reach the cart values in the replays.
5. I could never use heat map, hope someone could.
6. They are sending a lot of emails, a lot of messages. If you don't want, you need to tell them directly (and after that they only send 4-5 emails).
7. They have a trial period, but be aware that this can end before you think (".")

Overall I am not happy with this app and don't recommend to anyone.

studiomoien.com
Luxembourg
18 days using the app
True Crafts (by BSS Commerce) replied January 14, 2024

Hi Baris,

This is Jonas from BSS Commerce. On behalf of the team, I want to sincerely apologize for the less-than-ideal experience you had with our app.

Your feedback is incredibly valuable to us, and we appreciate your candidness. Our team is diligently noting your insights and is fully committed to progressively improving the app in the future.

Again, so sorry if our email inconveniences you; our intention is solely to ensure that all updates and new features are communicated transparently to our valued users like you. We have removed your email from receiving update emails about the app.

Regarding the trial period, we provide a 14-day free trial for all customers to explore the app. This trial is effective for the next 14 days from your subscription date. If you choose to unsubscribe during this period, rest assured there will be no charges incurred.

Your feedback shapes our ongoing efforts to enhance the app, and we look forward to providing you with an improved experience in the days ahead.

If you have any questions or concerns about the incident, please feel free to reach us at support-sbc@bsscommerce.com

1
1