MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Reviews (158)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
    145
  • 5% of ratings are 4 stars
    8
  • 1% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    1
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly praise this app for its session recordings, heatmaps, and analytics that help reduce site bounces and increase checkout completions. They value features like categorizing sessions by user actions, such as abandoned carts, which enhance site optimization and user experience. The app is noted for its user-friendly interface, quick setup, and non-intrusive operation. Responsive customer support, GDPR compliance, and multi-store support are also significant advantages.

April 25, 2024

overall very clean app. does exactly what you want it to do. Customer support is awesome

now 2 big things i have a problem with.
1: it doesnt work on mobile, so i cannot watch the replays on my phone which personally for me is a big let-down
2: pricing may be fine for many but for me personally, its a little steep and i simply cannot afford it mainly considering the dozens of other subscriptions etc i am purchasing for various other services.

QuickScrub™
Australia
12 days using the app
True Crafts (by BSS Commerce) replied May 3, 2024

Thank you so much for your feedback.

1: We are planning to make our apps be more responsive in the future. At the moment, with the MIDA app, recordings and heatmaps are not working on mobile and we do have a warning for that already. I've double-checked with the team and the update is releasing within this year.

2: Due to the resources that we put and use for the app, our team has to make it balance as such for our pricing plan.

Again, thank you so much for a straight and clear feedback. We will keep you informed regarding our upcoming changes!

January 14, 2023

I keep getting log out, everytime i click through visitor tab, do you have any insight regarding this matter, as this is quite a great app, but need improvements

Randomness_Item
Malaysia
2 months using the app
True Crafts (by BSS Commerce) replied February 3, 2023

So sorry for the inconvenience that you faced with our app.

The issue has been resolved already. Hope the app is now working fine on your end.

If you might need any further support, don't hesitate to contact us again at sales@bsscommerce.com and our agents will be right there.

Wish your business all good!

1
1