Reviews (253)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its ability to improve website optimization, reduce bounce rates, and increase conversions through features like session recordings, heatmaps, and real-time tracking. They appreciate its GDPR compliance, multi-store support, user-friendly interface, and responsive customer service. The app is noted for its reliable performance and a generous free version, making it a good value for both small businesses and larger enterprises.

April 12, 2025

I use MIDA: Heatmap, Replay & Record every single day and it has completely changed the way I understand my visitors. It's unbelievably helpful to see exactly what people do on my website – where they click, where they stop, and what might be confusing or causing drop-offs.

Thanks to MIDA, I can instantly identify and fix obstacles on my site. It’s like having a direct window into my customers’ experience. I'm a huge fan of this app and honestly blown away by how much value you get even with the free version.

As soon as my sales pick up, my first paid app investment will 100% be in MIDA. This app is a game changer. Highly recommended! ✨

feinesgut
Germany
About 1 month using the app
March 24, 2025

App does everything it is supposed to. Comes with a free plan that covers your needs until sales really start to come through. On top of that, support is very helpful and answers quickly. Definitely recommend MIDA to other business owners.

VibrantFrame
Estonia
About 2 months using the app
March 18, 2025

Very intuitive and easy to use. I love that they offer a free version as my company is still growing but the reports are so useful. Customer support is also great.

WonderLight Jewelry
United States
5 months using the app
March 9, 2025

Makes it really easy to track customer movement during their visit. Helps us find a lot of misplaced stuff and fix problems as we see it thru their eyes. Recommended.

Alveya
United Kingdom
4 months using the app
Edited March 11, 2025

Just started using the app and it is simple and straightforward. Works directly out of the box. Also excellent customer support from Chloe with personal approach and quick respons. You are amazing Chloe, highly recommended person.

Very nice addition would be an AI driven CRO specialist as feature, which gives advices based on the collected user behavior. So something to think about it would really help.

Huismerken.nl
Netherlands
14 days using the app
March 10, 2025

I highly recommend MIDA:Heatmap. It helped me easily recognize where my site gets the most traffic from, and to observe my customers habits so that I can better improve the website experience.

mybaobae
United States
17 days using the app
February 27, 2025

We have tried multiple Replay apps and so far MIDA fits us the best. The recording is very useful and it's nice they have free plan to try it out. The customer service is very prompt whenever we have any questions! Will try their other apps too.

Newborn Nursery Furniture
United States
23 days using the app
March 4, 2025

Super useful to find out how to improve your website and user experience, especially the Replay and Record functionality.

PetsyBox
Poland
About 1 month using the app
March 22, 2025

I think it's one of the best app for heatmaps, replays and records. Very intuitive and easy to use.
I like the fact that there's a free verision, very usefull if you are a beginner!
Also great customer support :)

GemmegReads
Italy
About 1 month using the app
April 2, 2025

We love the app, we utilize it to ensure our landing pages are converting our paid traffic and its so helpful to see exactly what people are reading and scrolling right past, especially when its your CTA boxes

Boschma Farms
United States
About 1 month using the app