MIDA: Heatmap, Replay & Record

MIDA: Heatmap, Replay & Record

Reviews (197)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its detailed insights into customer behavior through session recordings, heatmaps, and interaction replays. It effectively identifies drop-off points, enhancing site conversions without slowing down the website. The app supports multiple stores, is GDPR compliant, and offers a user-friendly setup. Continuous updates and responsive customer support further enhance its value, with a free plan available for various business sizes.

January 10, 2025

Such a vital tool for all business owners, you need to know how customers are interacting with the site in order to see areas of improvement. Much better then an ordinary recording app as it includes heat maps too! The support team from MIDA are 10/10 as well. Special mention to Jennie and Quinn as they went above and beyond to help with my problem.

NovaHair
Belgium
About 2 months using the app
December 30, 2024

we’ve been using MIDA: Heatmap, Record & Replay for a while, and it has consistently proven to be an essential tool for understanding user behavior and optimizing our website’s performance. The heatmaps provide clear insights into user interactions, while the session replay functionality is accurate and detailed, making it easy to identify pain points and opportunities for improvement.

ODELIA
Ireland
2 months using the app
December 18, 2024

The customer service is great, they are always there to help. About the app, it's great, you can collect a lot of information about the behavior of customers, which is a lot help to define the strategy for sales.

Dorotea
Mexico
3 months using the app
January 7, 2025

Amazing support

Beezzit
Israel
About 2 months using the app
December 20, 2024

really good app. Must have if you want so see customers actions. They also have great customer support for example, Chloe helped me when i didn't know what to do.

Fumkeys
United Kingdom
2 months using the app
February 11, 2025

Great product and great support! Thank you.

Crumbs Gifting
Germany
27 days using the app
December 5, 2024

I'm glad not everyone knows about this app. Let's keep it a secret >:)
10/10 super useful

olimpia
Portugal
3 months using the app
February 3, 2025

This app is very helpful - I'm using it to better understand customer flow and conversion after I switched to a new theme.

I like the ability to see heatmaps and user replays.

I also contacted support and had a helpful rely within minutes. Chloe was great & I appreciated the quick help.

Yarn Love
United States
18 days using the app
December 19, 2024

The software is very easy to use and does a great job at capturing website visitors movements. The support team are also 10 out of 10 always replying rapidly to my enquiries. Definately worth at the very least giving the app a go.

Specs4less
United Kingdom
About 1 month using the app
December 10, 2024

Definitely such an incredible application, if you're expending money in ADS you better use MIDA to have a better perspective of what clients are doing in your website

KREATIVITAS
Colombia
About 2 months using the app