MIDA: Heatmap, Record & Replay
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (111)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its session recordings, heatmaps, and custom dashboards, which effectively track user interactions and simplify data analysis. It's praised for easy installation, user-friendly operation, and a responsive support team. Additionally, its performance does not slow down websites, and the availability of a free version offers essential insights without added cost.
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We started using MIDA Heatmap a few weeks ago and it's working well in tracking our visitors. The heatmap and video sessions replay are helpful in understanding our visitors journey, so we take proactive measures to optimize our website. Their customer service is great and helped us troubleshoot an issue till it's resolved. I highly recommend MIDA app!
I found the application very useful and functional, easy to install, easy to consult and excellent in the results, both for what concerns the session recordings, the heatmaps and the statistics part. Truly excellent customer service.
Hey there!
Thanks a ton for your awesome review! We're super happy to hear that you found the app so useful and easy to use. It’s great to know that the session recordings, heatmaps, and stats are hitting the mark for you. And we're really glad you had a positive experience with our customer service!
If you ever need anything else or just want to chat, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app.
Wishing you all the best with your business! 😊
It's a very good app to analyse the customer journey and see potential improvement points for your store. I also really like the automatic skip function for inactivity in the session replays.
working well very handy
I just installed MIDA on my Shopify store because the heatmap I was using slowed down the page too much. It's too soon to know whether the change will improve the speed of my website.
But I am impressed with the quality of the recordings. They are very clear so I can see exactly what the customer has been doing.
In general, I think this is going to be a good app for me. It's very convenient to use, right in my store. I can look at the recordings and make minor adjustments to my website at the same time.
Thank you so much for your 5-star rating!
We are thrilled to hear that you are impressed with the quality of the recordings and find MIDA convenient to use in your Shopify store. We appreciate your positive feedback and are excited for the improvements this app will bring to your website.
It's good but unfortunately numbers of sessions in the plans are low if you have a high traffic site. Could be great if it only stored and counted based on user set criteria. eg. sessions longer than x amount o time of with min. x amount of page views.
Hey there! Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from about the session limits, especially for high-traffic sites. Your idea about customizing the criteria sounds awesome! We're always looking for ways to improve, so we really appreciate your feedback.
If you ever need more help or just want to chat, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or hit us up through the Live Chat in the app. Wishing you all the best with your business! 😊
Awesome tool and great help. Would recommend
This APP helped me a lot, very convenient
Thank you for your valuable review.
We're delighted to have been able to assist you. Should you need any further support, please don't hesitate to reach out to us at support-sbc@bsscommerce.com or via Live Chat in the app.
Wishing you all the best in your business!
Unbelievably good customer service, and of course a super helpful app that allows us to improve our conversion rate.
Hey there!
Thanks so much for your amazing review! We're thrilled we could help you out. If you need anything else, just drop us an email at support-sbc-tc@bsscommerce.com or hit us up on Live Chat in the app.
Wishing you all the best with your business! 😊
The product works as intended and the customer service is excellent. Would highly recommenced.
Thank you for your kind review.
We are delighted to have been able to assist you. Should you need further support, please do not hesitate to reach out to us at support-sbc-tc@bsscommerce.com or via the Live Chat feature in the app.
Wishing you the best in your business ventures!