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I have tried most of the replay and heat maps apps and Mida is one of the worst ones I have experienced. Here is why:
1. Transition between menu items are not fluid.
2. It sometimes shows double images (eg two exactly same buttons) on the replays. However it is not the actual user experience, based on our test sessions.
3. App is not fast enough, moving from one menu to another takes considreably long time.
4. You can create different views, but you cannot easily reach the cart values in the replays.
5. I could never use heat map, hope someone could.
6. They are sending a lot of emails, a lot of messages. If you don't want, you need to tell them directly (and after that they only send 4-5 emails).
7. They have a trial period, but be aware that this can end before you think (".")
Overall I am not happy with this app and don't recommend to anyone.
Hi Baris,
This is Jonas from BSS Commerce. On behalf of the team, I want to sincerely apologize for the less-than-ideal experience you had with our app.
Your feedback is incredibly valuable to us, and we appreciate your candidness. Our team is diligently noting your insights and is fully committed to progressively improving the app in the future.
Again, so sorry if our email inconveniences you; our intention is solely to ensure that all updates and new features are communicated transparently to our valued users like you. We have removed your email from receiving update emails about the app.
Regarding the trial period, we provide a 14-day free trial for all customers to explore the app. This trial is effective for the next 14 days from your subscription date. If you choose to unsubscribe during this period, rest assured there will be no charges incurred.
Your feedback shapes our ongoing efforts to enhance the app, and we look forward to providing you with an improved experience in the days ahead.
If you have any questions or concerns about the incident, please feel free to reach us at support-sbc@bsscommerce.com
Sleek Designed Shopify app It does what it is meant to do would recommend it for people who want to find out how to get more conversions for their website.
Great app. Love the session replays in particular, that let me see real-time movement of each visitor within my store. The live chat support is also a very helpful feature!
Jocelyn is great!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.
Wish your business all good!
The app is absolutely fantastic!
Great app! The recording feature helps us a lot, we can watch and analyze what happens when a customer visits our site, and decide which parts to improve. Besides, the assistance response is quite fast.
Thank you for the incredible 5-star rating of our app!
We are so pleased to hear that the recording feature helps you improve your customer visits and that the assistance response is fast.
We truly appreciate your positive feedback and support!
I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.
Thank you so much for the 5-star rating!
We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link.
We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.
signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!
Thank you so much for your 5 star rating!
We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service.
We hope to continue to meet your expectations and keep you as a customer.
Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.
Thank you for the 5 star rating!
We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms.
Thank you for your kind words!
Really great app and friendly and helpful support team!
Thank you so much for such a valuable review.
It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.
Wish your business all good!