MIDA: Heatmap, Replay & Record

MIDA: Heatmap, Replay & Record

Reviews (197)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its detailed insights into customer behavior through session recordings, heatmaps, and interaction replays. It effectively identifies drop-off points, enhancing site conversions without slowing down the website. The app supports multiple stores, is GDPR compliant, and offers a user-friendly setup. Continuous updates and responsive customer support further enhance its value, with a free plan available for various business sizes.

December 19, 2024

I have been using the app for a while now, the customer service is great, and Jennie has been a great help. Also, I find the app very useful, especially being able to keep up with how customers are behaving, I recommend this app to anyone looking for more insight into their customer's behaviour.

Great Commission Company
United Kingdom
About 1 year using the app
December 21, 2024

Great app!

NUTRIBAS
United States
About 1 year using the app
February 6, 2025

Bug régulièrement et aucun geste commercial ne sera fait.

Reflet
France
4 months using the app
True Crafts (by BSS Commerce) replied February 10, 2025

Bonjour,

Je suis Jennie de l'équipe True Crafts. Au nom de toute l'équipe, je vous présente mes plus sincères excuses pour votre expérience avec l'application.

Après avoir vérifié votre conversation avec notre agent d'assistance, j'ai vu que notre équipe technique avait reçu votre demande et avait résolu le problème de compatibilité pour vous gratuitement dans les 24 heures. Nous avons également fait un suivi avec vous par la suite, mais nous n'avons pas eu de réponse depuis. Si vous avez un moment, pourriez-vous vérifier votre courrier électronique et nous faire savoir si nous pouvons faire autre chose pour vous aider ? Nous sommes tout ouïe.

Je vous ai également envoyé un e-mail séparé au cas où. J'attends avec impatience votre réponse via le chat en direct ou par e-mail support-sbc@bsscommerce.com.

Cordialement,

---

Hi there,

I'm Jennie from the True Crafts team. On behalf of the whole team, I sincerely apologize for your experience with the app.

After checking your conversation with our support agent, I saw our tech team received your request and fixed the compatibility issue for you for free within 24 hours. We also followed up with you afterward, but we haven’t heard back since then. If you have a moment, could you check your email and let us know if there’s anything else we can do to assist you? We're all ears.

I’ve also sent you a separate email just in case. Looking forward to your response via live chat or email support-sbc@bsscommerce.com.

Warm regards,

February 11, 2025

Very solid platform.

Arm Labz
United States
4 months using the app
January 29, 2025

Excellent app for learning customer behavior!
It's extremely easy to use - I absolutely love it.
And BEST customer support!!

TrafTy Shirts
United States
3 months using the app
January 17, 2025

I loved the app. Support is extremely good.

Soar N Style
India
2 months using the app
January 7, 2025

Good

Peauamie-collection
France
3 months using the app
January 20, 2025

Great app that really helps you understand your site's drop off rate so you can work on retaining customers! Chloe was so helpful and supportive and you will not have a problem or delay contacting assistance, superrrr helpful!!!

AHLVM
United States
About 2 months using the app
January 20, 2025

Fácil, intuitiva y con muy buen soporte.

Siltupp
Spain
About 1 month using the app
December 21, 2024

So helpfull; the support go further to solve your case. I really appreciate it.

YOUSOUL
Peru
3 months using the app