
MIDA: Heatmap, Replay & Record
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its detailed insights into customer behavior through session recordings, heatmaps, and interaction replays. It effectively identifies drop-off points, enhancing site conversions without slowing down the website. The app supports multiple stores, is GDPR compliant, and offers a user-friendly setup. Continuous updates and responsive customer support further enhance its value, with a free plan available for various business sizes.
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I have been using the app for a while now, the customer service is great, and Jennie has been a great help. Also, I find the app very useful, especially being able to keep up with how customers are behaving, I recommend this app to anyone looking for more insight into their customer's behaviour.
Great app!
Bug régulièrement et aucun geste commercial ne sera fait.
Bonjour,
Je suis Jennie de l'équipe True Crafts. Au nom de toute l'équipe, je vous présente mes plus sincères excuses pour votre expérience avec l'application.
Après avoir vérifié votre conversation avec notre agent d'assistance, j'ai vu que notre équipe technique avait reçu votre demande et avait résolu le problème de compatibilité pour vous gratuitement dans les 24 heures. Nous avons également fait un suivi avec vous par la suite, mais nous n'avons pas eu de réponse depuis. Si vous avez un moment, pourriez-vous vérifier votre courrier électronique et nous faire savoir si nous pouvons faire autre chose pour vous aider ? Nous sommes tout ouïe.
Je vous ai également envoyé un e-mail séparé au cas où. J'attends avec impatience votre réponse via le chat en direct ou par e-mail support-sbc@bsscommerce.com.
Cordialement,
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Hi there,
I'm Jennie from the True Crafts team. On behalf of the whole team, I sincerely apologize for your experience with the app.
After checking your conversation with our support agent, I saw our tech team received your request and fixed the compatibility issue for you for free within 24 hours. We also followed up with you afterward, but we haven’t heard back since then. If you have a moment, could you check your email and let us know if there’s anything else we can do to assist you? We're all ears.
I’ve also sent you a separate email just in case. Looking forward to your response via live chat or email support-sbc@bsscommerce.com.
Warm regards,
Very solid platform.
Excellent app for learning customer behavior!
It's extremely easy to use - I absolutely love it.
And BEST customer support!!
I loved the app. Support is extremely good.
Good
Great app that really helps you understand your site's drop off rate so you can work on retaining customers! Chloe was so helpful and supportive and you will not have a problem or delay contacting assistance, superrrr helpful!!!
Fácil, intuitiva y con muy buen soporte.
So helpfull; the support go further to solve your case. I really appreciate it.