MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Reviews (144)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and seamless Shopify integration. It offers valuable insights through session recordings and heatmaps, helping understand customer behaviors and improve website metrics like bounce rates and conversions. The support team is noted for their quick and efficient responses. Additionally, it's GDPR compliant, supports multiple stores, and provides real-time analytics, making it a cost-effective choice for enhancing online store optimization.

February 4, 2024

Been using this for months and it's been a great help in improving my website and in fact it help me stop a "visitor" in action that copying my website. Really is easy to setup and use!

HayGoodies
United Kingdom
10 months using the app
November 11, 2024

GREAT!

NABU
Israel
42 minutes using the app
August 26, 2024

Très bien assistée! merci!

Peeckypew
France
7 days using the app
December 10, 2023

Great app! The recording feature helps us a lot, we can watch and analyze what happens when a customer visits our site, and decide which parts to improve. Besides, the assistance response is quite fast.

Get Good Gift
United States
6 months using the app
True Crafts (by BSS Commerce) replied December 13, 2023

Thank you for the incredible 5-star rating of our app!

We are so pleased to hear that the recording feature helps you improve your customer visits and that the assistance response is fast.

We truly appreciate your positive feedback and support!

February 2, 2024

A game changer for my Shopify store. I've been having issues with Shopify not properly tracking my visitors. I'm so relieved to have found an app that not only tracks my visitors but shows me what they're interested in on my website and how to improve their user experience. Definitely one of the best apps I use for my store.

Introvertie VIENNA
Austria
30 days using the app
April 2, 2024

Very Nice app. Encountered some error reached to the support team got instant reply and solved the problem. Thankyou for the great support

Euro sourcing sp. z o.o.
Poland
6 months using the app
December 26, 2023

Sleek Designed Shopify app It does what it is meant to do would recommend it for people who want to find out how to get more conversions for their website.

Tub Tropics
Canada
About 1 month using the app
May 17, 2024

Great app, does exactly as described.

Klemox
Denmark
3 months using the app
True Crafts (by BSS Commerce) replied May 20, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!

April 23, 2024

Great app -- Super helpful to be able to analyse what customers are looking at, and areas of the website that can be improved upon. Great customer service. All around recommend.

SOLAI
Ireland
7 days using the app
True Crafts (by BSS Commerce) replied May 3, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there.

Wish your business all good!

June 6, 2024

Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)

Engkanto
Philippines
32 minutes using the app
True Crafts (by BSS Commerce) replied June 10, 2024

Thank you so much for such a valuable review.

It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" or via our Live Chat from the app.

Wish your business all good!