MIDA: Heatmap, Record & Replay

MIDA: Heatmap, Record & Replay

Pricing
Free plan available. Free trial available.
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes
Rating
4.9 (125)

Improve shopping experience by better replays, recordings and heat map for watching customer actions

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.

MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order. more
  • Session Recording: replay customer visits on your online store
  • Heatmaps: see what people find most interesting (and not)
  • Analytics: track & report customer data (checkout, add-to-cart & more)
  • Filter recordings by events: abandoned cart/checkout, successful order
  • Optimized for speed: record sessions without affecting your store's performance
Highlights
Popular with businesses in United States
Use directly in Shopify admin
Works with the latest themes

Languages

English

Works with

Checkout, Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale Solution

Customer behavior

Real-time tracking, Activity tracking, Event tracking, Session replay, Replay filtering, Segmentation, Page views, Visitor IP, Lifetime value (LTV), Broken links, Loyalty analysis, Cohort analysis

Marketing and sales

Marketing attribution, Checkout analytics, Profit insights, Purchase tracking, Funnel analysis, UTM tracking, Abandoned carts, Pixel tracking

Visuals and reports

Heatmaps, Analytics dashboard, Custom dashboard, Multi-store reports, Benchmarking, Custom reports, Data export, Historical analysis, Forecasting, Report scheduling, Notifications, GDPR compliance

Pricing

Free

Free

  • 400 sessions/month (~2,000 pageviews)
  • 1-month recording storage

Basic

$9.90 / month

  • 1,000 sessions/month (~5,000 pageviews)
  • Heatmaps
  • Exclude visitors
  • Weekly reports
  • 2-month recording storage

7-day free trial

Growth

$19.90 / month

  • 3,500 sessions/month (~17,500 pageviews)
  • Heatmaps
  • Surveys
  • Advanced filters
  • Exclude visitors
  • Weekly reports
  • 2-month recording storage

7-day free trial

Advanced

$39.90 / month

Plans for 100,000+ monthly sessions available, view more in the app

  • 10,000 sessions/month (~50,000 pageviews)
  • Heatmaps
  • Surveys
  • Advanced filters
  • Exclude visitors
  • Weekly reports
  • 2-month recording storage

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (125)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its session recordings, heatmaps, and detailed analytics that help analyze customer behavior and improve website functionality. They appreciate the ability to categorize sessions, such as abandoned carts and successful orders, which enhances navigation and analysis. The app's GDPR compliance and multi-store support are also noted as beneficial features. Ease of use, straightforward setup, and responsive customer support are frequently commended, alongside the app's continuous updates and evolution based on feedback. Merchants find it effective in reducing bounce rates and cart abandonment, supported by excellent customer service.

October 27, 2024

This app is a fantastic tool for tracking customer visits on our website! The screen recording feature is incredibly helpful, allowing us to analyze not only how well the website is performing but also track the effectiveness of our ads. The insights we gain from seeing real user interactions help us make targeted improvements. Additionally, the customer support is top-notch. They respond quickly and resolve any issues promptly, making the overall experience smooth and stress-free. Highly recommend.

Adorn-iq
India
About 2 months using the app
October 28, 2024

So far, I LOVE this app. The ease of setting it up and customer service is great. I feel like a super secret spy in my own business (cue 007 music). I have another heat map on my other business site and what I like about this one is that it keeps tracks of repeat visitors by number (for me I'm #1-so I'll know when the map is link to me making tweaks on my site). and whose added to cart and their journey that moves them through my funnel and what stops them. I check this app a few times a day and think about how to make my site better for the customer experience and journey.

Busy and Baked
United States
10 days using the app
August 10, 2024

I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.

Mentagna
Canada
5 months using the app
True Crafts (by BSS Commerce) replied August 26, 2024

Hey there!

Wow, thank you so much for your awesome review! It really warms our hearts to know we could lend a hand. If you ever need anything else, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or just pop into the Live Chat in the app.

Wishing you tons of success in all your business adventures! 😊

Support

True Crafts (by BSS Commerce) can answer any questions you have about MIDA: Heatmap, Record & Replay.

Launched

July 27, 2022

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