MIDA: Heatmap, Record & Replay
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
- Pricing
-
Free plan available. Free trial available.
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
- Rating
- 4.8 (101)
- Developer
- MIDA (by BSS Commerce)
Featured images gallery
Improve shopping experience by better replays, recordings and heat map for watching customer actions
MIDA Session Recording Replay will help you follow your customers' actions when they navigate on your site. With full session recording and heatmaps, you can see what's happened and test with new ideas to lower bounce rate and decrease cart abandonment rate. By understanding how customers experience your online store, you can validate designs for your site without any assumptions. Moreover, you can easily find the sessions categorized by abandoned cart, abandoned checkout & successful order.
- Session Recording: replay customer visits on your online store
- Heatmaps: see what people find most interesting (and not)
- Analytics: track & report customer data (checkout, add-to-cart sessions & more)
- Filter recordings by events: abandoned cart/checkout, successful order
- Session by visitors: Watch full sessions of each visitor/customer
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
Checkout, Product Labels, Product Options, Marketing Apps, B2B Login, B2B Wholesale SolutionCategories
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Free
Free
- 400 monthly sessions (~1,000 pageviews)
- 30-day recording storage
Basic
$9.90 / month
- 1,000 monthly sessions
- Heatmaps
- Exclude visitors
- Scheduled weekly reports
- 60-day recording storage
7-day free trial
Growth
$19.90 / month
- 3,500 monthly sessions
- Heatmaps
- Surveys
- Advanced filters
- Exclude visitors
- Scheduled weekly reports
- 60-day recording storage
7-day free trial
Advanced
$39.90 / month
Plans for 100,000+ monthly sessions available, view more in the app
- 10,000 monthly sessions
- Heatmaps
- Surveys
- Advanced filters
- Exclude visitors
- Scheduled weekly reports
- 60-day recording storage
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (101)
I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment.
This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need.
Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.
Thank you so much for the glowing 5-star review!
We're thrilled to hear that you're finding our app incredibly helpful and that you appreciate our quick support. It's great to see that you're making the most of our app's features and finding value in the detailed analytics and visuals we provide. We're glad to know that our tool is helping you understand your customers' experiences without assumptions and supporting your business needs.
Your feedback means a lot to us!
I've been using this app for a few months now, and wow I am very satisfied. The app itself is great, but so is the customer service. I'm on the free version, and I love the fact that from the overview, they show you the sessions where users have added something to their carts. It saves time, and you don't have to watch each sessions individually.
Hey there!
Wow, thank you so much for your awesome review! It really warms our hearts to know we could lend a hand. If you ever need anything else, don’t hesitate to reach out at support-sbc-tc@bsscommerce.com or just pop into the Live Chat in the app.
Wishing you tons of success in all your business adventures! 😊
It's good and convenient app that improve your website conversions through customers' behaviors that Mida brought, I highly recommend you people who see this app to download it, you will be amazed, it's friendly also, provide people who don't have too much budget many function to use. Meanwhile, customer service is good as well, when I encountered some problem, staff Jennie helped me out, appreciate!
I'm only using the free plan currently, but the installation was very straightforward and I can see a clear and easy to follow video replay of each session on my site.
I also like the information tabs off to the right that show what source and location people are coming from.
Customer support was also very responsive and helpful.
Hey there!
Thanks a ton for your kind review! It really means a lot to us to know we could help you out. If you ever need anything else, just drop us a line at support-sbc-tc@bsscommerce.com or swing by the Live Chat in the app.
Wishing you all the best in your business adventures! 😊
I just launched my Shopify store a few weeks ago and I really wanted to understand what users were doing in order to improve the flows.
Super satisfied with their product! Their support is also very reactive, which gives me confidence for growing together.
Would recommend to try it out!
Support
MIDA (by BSS Commerce) can answer any questions you have about MIDA: Heatmap, Record & Replay.
Developer
Resources
Launched
July 27, 2022
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