Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping platform for its diverse product range, user-friendly interface, and direct supplier communication. Many highlight the selection of US-based vendors for faster shipping. The app's pricing rules save time, and its responsive customer service is frequently praised. A free version is available, beneficial for beginners. Several merchants report increased traffic and sales since using the app.

July 29, 2019

Been using the app for a few days now and I'm very pleased with the amount of products available. App seems a bit glitchy and chat support doesn't seem to be available during standard US business hours from what I can tell.

The People's Tee
United States
About 1 year using the app
April 11, 2018

I'm new to the drop shipping business. Modalyst is the easiest app that I've used so far. Also, it's easy to contact somebody if I have a question. I get quick responses.

Bentonclutch
United States
30 days using the app
July 27, 2018

Great app no doubt.Easy to install and adding items to your store even easier.

Coolphases
United States
29 days using the app
September 26, 2019

I only give it a 4 star, because I am new to it, but so far, I love the products and show exactly the timeframe for shipping.

Butterflies Natural Hair Care
United States
12 months using the app
April 15, 2019

une application facile a utilise ,tres bien detaille .Jadore utilise cette application car il y a des vetement de marque

Tony Clovis
Canada
29 days using the app
August 29, 2018

It's smooth and lots of product selections!
The Chrome app extension really helps with listing!
Would recommend to add to your store!

Best Damn Gardening Store
United States
12 months using the app
January 25, 2019

new user, just insatall the app, quite easy to use and lots of great products for my dropship store

8SOULS.COM
Indonesia
12 months using the app
October 14, 2019

Absolutely horrible site to use. They do not have a phone number for concerns or issues and NO ONE EVER REPLIES TO EMAILS EVER. Do not use them if you want a smooth, truthful and pleasant dropshipper/ app/ platform to use. A disgrace and the worst site I have ever used. STAY AWAY!

Plentychic
United States
About 1 year using the app
Modalyst replied October 14, 2019

Thank you Tiffany for your review. We appreciate you sharing your feedback about our customer support. You are right to point out that we do not have a dedicated phone line. We are a small company and do our best to communicate via email and live chat. In your case, we were regularly in touch with you via email and live chat. Our team has all the documentation, dating back to July 29, when we last corresponded.

Can you please help us understand what your recent issue is? We would lovef to address it appropriately. You have not been active on our site for a few months so it would be great to understand whether something recent provoked you to share this kind of feedback.

Our team is also in the process of following up with Shopify Support about your feedback here. We expect that they will step in and help us clear this up. There appears to be some very earnest confusion and we would love their insight around how to best address your feedback.

As always, please feel free to email us at team@modalyst.co. You can also find us on live chat.

Thank you.

September 27, 2019

I USED THE APPS, IT SEEMS TO WORK PERFECT. NO ISSUES YET. LOVE IT. IMPORT HAS BEEN EASY. WORKS SIMILAR AS OBERLO, BUT A LITTLE MORE PRICY.

MURBALI FASHION
United States
28 days using the app
Modalyst replied October 8, 2019

Thank you so much for your review and feedback! We're thrilled to hear it's working perfectly so far. If you have any questions or concerns along the way, please don't hesitate to reach out to us directly via our live chat or via email (team@modalyst.co)!

Edited July 27, 2019

I can only give this app one star, I would give it 2 but there's a deal-breaker. A few things to point out for the beginners. 1) Their initial response for support is very slow. My experience is 24-48 hours. 2) Stay away from the Wish app. That is all for that. 3) The SHEIN app is bascially useless. You're just competing with SHEIN themselves, no wholesale prices. 4) Many Items are very low inventory. However, when I made a sale, my customers received their products in a decent time - less than a week. Most of these issues I can actually deal with because no app is perfect.

But here's the deal-breaker. The "Suppliers" shipped the products to my customers with their Labels AND their invoice. Now, my customer knows how much the item cost ME, my markup, and they were supplied with the "Suppliers'" marketing materials. A TOTAL betrayal.

Felix was nice enough but all he did was apologize and suggested that I contact the supplier, which I did already and I still haven't received a response from them - and I don't expect to. Besides, that's not our problem or place. Modalyst should be the one contacting THEM and giving them a chew out for betraying their retailers like this. So, that leaves me to question their actual relationship with these "Suppliers".

I would not suggest this app for anyone. I'm sorry.

Asalee West™ - Luxury Bags for Everyone
United States
About 1 year using the app