Overall rating
4
Counts per rating level
  • 67% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this dropshipping platform for its diverse product range, user-friendly interface, and direct supplier communication. Many highlight the selection of US-based vendors for faster shipping. The app's pricing rules save time, and its responsive customer service is frequently praised. A free version is available, beneficial for beginners. Several merchants report increased traffic and sales since using the app.

September 24, 2018

So far it is nice. I am wishing for more of a variety of products. Also, I would like ,it to be more clear what the sellers shipping terms are before adding items to Modalyst

Emie's Boutique
United States
3 months using the app
December 2, 2018

Good app. But needs a lot more refinement, either from Modalyst or from the suppliers.
The biggest problem I have is suppliers not providing accurate descriptions for their products. Either the description doesn't match the variant, isn't descriptive enough, or the variants/customization offer on their store isn't offered in your app.
I do like that Modalyst can seamlessly integrate product info into our Shopify stores, however, it would be great if you could integrate more info, (i.e. product sizing charts, diagrams, and other forms of media that are on the supplier's sites. That way the customer's questions are answered without having to leave negative reviews.)
Last, your chat function doesn't work that well. It lets me do a search within your help center, but I can rarely chat with an actual person.
Thanks for taking the time to listen. I look forward to seeing the changes you all make.

FAS
United States
3 months using the app
July 31, 2019

i give this app 4 stars because their products are way better than dumb ali express. and the shipping is way faster too. i havent finished my website to make a sale so idk the process but at this point i would assume they deserve the full 5 stars

Beautiful
United States
About 2 months using the app
January 26, 2018

So far, I like using Modalyst. I especially like the fact I can control where I get my products. Modalyst helps keep the details simple and so far seem to ensure quality type products for drop-shippers to choose from. My only complaints are that the products can be a bit pricey from the suppliers, making it hard to be price competitive. Also as an online store owner of women's apparel, its hard to find urban wear and appealing outfits for plus size women. Other than those things I had planned to make Modalyst my only product source channel.

Opulence29
United States
About 2 months using the app
February 9, 2018

I started with the free trial, with intentions of upgrading depending on how things went. An order was placed through their WISH Extension. It did not sync with Modalyst app as I was told it should have, so after being paid, the item still showed as pending in the the Modaylst app and paid in the WISH APP and I had no idea what to tell the customer. I was also concerned about delivery time and how long it would take to begin fulfillment as long delivery times hurt business...Shopify Customer Service was unable to fix the issue, but did try and sent an email to Modalyst. I did as well through the app. I received a generic auto response that went something like, thank you for contacting us....rep will get back to you....No one followed up. I refunded the customer as item remained unfulfilled several days later (according to the app.) and received no confirmation that the order actually went through. My biggest concern is the lack of communication. App's/computer programs have glitches at times and nothing is perfect 100% of the time, but being unable to communicate with anyone is unacceptable, especially when the store's reputation is on the line.

Opined Cloth
United States
About 2 months using the app
March 26, 2019

Do not use this app it has inventory problem I have to cancel 3 orders and I have paid for the life time business plan I have been useing them since last October and I’m getting fed up with it they need to fix there inventory issues to stay up to date with vendor and costumer service sucks they don’t ever respond back I’m going to have to close my store down for a week and find a different vendor thanks to there inventory issues I have tolerated it long enough hoping they get it right but they haven’t I think Shopify should remove them from being a drop shipping app because there not sending inventory updates they want to take there fee when you can not even make a order because there out of stock Shopify please have them fix this problem or drop them as a app because they want to take the processing fee to place orders that are out of stock thanks

Pinks Clothing & Accessory
United States
About 2 months using the app
August 5, 2019

I am just starting out and your products are just what I am looking for. The quality, brands and price are what I was looking for in a vendor.
Thanks so much!

She Reigns Boutique
United States
4 days using the app
May 13, 2017

Is a good app for an online fashion store anyway poor support service.

Modalab
United States
3 months using the app
July 2, 2018

My first thought when I joined? I liked it!

Baby R Kings
United States
4 days using the app
Edited August 30, 2018

I have been trying order a shirt for 2 weeks. One supplier PayPal did not work. Another supplier has received my money but refuses to ship my product. I like Wish and SHEIN. The independent brands are horrible and I am removing them from my store. My experience with the Independent brands will give my store a bad name. They need to be more careful in screening suppliers.

Fashiongasms
United States
3 months using the app