Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to boost average order value and conversion rates through user-friendly features like "Gift with Purchase" and "Cross Sell". The app's customer support is frequently praised for its quick and efficient service. Merchants also appreciate the reasonable pricing and a free plan for beginners. The seamless integration, smooth functionality, and proactive support team offering custom solutions are also commended. Some merchants have replaced other apps with this one, leading to cost savings.

November 21, 2023

I'm using this app to power our gift with purchase upsell. At first, I was having some issues figuring out how to configure the GWP the way I wanted in cart but when I reached out to their support team, they were super efficient and diligent about helping me fix the issues I was having.

Highly recommend this app if you need a simple way to activate a Gift with Purchase campaign!

Lusso Cloud
United States
5 months using the app
November 22, 2023

Perfect Gift app ever. Their customer service is high level. I am really happy and will use the app for my rest campaigns. Thank you Monk Team and Specially to Sara and Faheed!

Bosphorus Leather
United States
10 months using the app
November 27, 2023

A really solid app packed with features and works seamlessly. We needed a gift with purchase functionality for our Black Friday sale and this app delivered. The support is superb too with the Monk team ready to answer any questions you may need before or during the use of the app.

Akin Moto
Australia
19 days using the app
October 30, 2023

The support team was totally perfect by helping me during the last few hours dealing with the set up inside the store on Shopify! Special thanks to Ananya who were with me during the use of the platform. Really grateful for that experience and the whole support I have been receiving.

Minimal Club
Brazil
23 days using the app
November 28, 2023

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

Bon Bini
United States
2 days using the app
October 26, 2023

It was a great experience to use this app. Sara from the support team is speedy and extremely helpful.

Keep it up!!!

Mellow
India
10 months using the app
September 19, 2023

app looks really good and does the job. hoping for better results

Bianco Rosso Watches
Cyprus
9 months using the app
November 7, 2023

Monk is a fantastic addition to our Shopify store! This app makes it much easier to enhance the cart experience by offering free gifts and cross-selling. Its user-friendly features have helped improve our conversion rates, and it's a valuable tool for any e-commerce business. The customer support is extremely responsive and very helpful with custom solutions to fit our store!

Rosy Rings
United States
7 days using the app
November 14, 2023

The Monk App is easy to navigate. There are helpful guides with screenshots to show each step, and the support team is top-notch! They quickly respond and thoroughly get you the right information or fix any issues! The app displays a seamless gift with purchase selector on the cart page, which looks great on the checkout page. Highly recommend!

The Legal Paige
United States
7 days using the app
November 17, 2023

Shopify's default free gift promotion capabilities are really lackluster, so what Monk provides in their app is far superior. Their support was really helpful and fast, getting the app to work properly in my custom theme. Their app is proving to be a crucial part of my store's success during our busy holiday season. Thanks to everyone at Monk! Highly recommended.

Alexis Russell
United States
15 days using the app