Monster Cart Upsell+Free Gifts

charlene did great work heling me with everything i need to get started
she helped me setup everything

I've only just started using this App, but the support has been amazing. Angelica clarified the app didn't have a specific feature I was after, but she was quick to send me a support article to understand other methods of applying bulk discounts that were compatible with Monster. Thank you!

Amazing cart, does what it says on the tin. Really useful features. Super well done.

Where this app is let down, from my experience just now, is its lack of developer environments. Meaning that, if you seek changes made by the developer, they cannot preview their changes unless they activate the feature on your live theme.

For example, I enabled the Sticky Cart, which basically didn't work at all. It didn't appear at the right time in the scroll, and when it did appear, it would appear at the top of the page, blocking our navigation menu.

I sought help from their customer service, and the developer had kept the erroneous sticky cart enabled on my live theme while trying to make the fixes.

This meant that the faulty sticky cart has blocked customers from navigating our store. The developer also wasn't able to fix the issue properly, and kept the sticky cart live without checking overnight, so there was 1 night of customers who weren't able to navigate our store once reaching the product page due to the frozen sticky cart. Had a lot of drop-offs.

I had purposefully kept the sticky cart turned off, knowing it had issues, but the developer continuously turned it back on. This specific concern may not be the fault of the developer, but more of the lack of "preview" environment of this app.

Anyways, I will probably give up on the Sticky Cart and seek another app for it. I will probably get a reply that the sticky cart feature depends on theme to theme, and every theme is built differently. I get that, it's just that the correction of this wasn't handled properly.

Overall, really happy with the Main cart, but terribly disappointed in the process of getting the sticky cart to work.

Charlee was very helpful and friendly. Like the app so far. Not much more to say really but the minimum is 100 characters.

Customer Support is amazing. Many thanks to Raneen gave her best to fix my problems! The app also seems good, i will try it out for a couple of days to give my final review.

Awesome app. Have yet to experience the lift in CRO yet as I just installed but Charlene from suport really helped me get this app set up and I thought that was swell!

Unfortunately this app broke my website for all Safari users, which is the majority of my clients. I've been paying a lot of money in marketing while my clients are not able to do checkouts

GREAT app!! Easy to install and so many options to create campaigns. The support team is awesome too. Highly recommended

This app has some really great features and user experience is awesome. The upsell features and free shipping nudges are such a great add on for our customer experience and rewards making it so easy for them to make decisions. Customer service is on top of it in case you have questions as well.

I installed this app to offer free gifts with purchase....

There's was an issue with the free gift products showing up in auto collections...The app's solution to was to set the conditions to "all conditions". However, that's wasn't how many of our collections functioned. I had to change things (complicate them) in order to make this app work in my store.

Other than that, the app works well and is fairly straightforward. Also, the customer service is pretty good, although the response times could be quicker.