Reviews (606)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and effective customization options, which help manage upsells and free gifts easily. They report a significant increase in average order value and conversion rates, thanks to features like tiered upsells and engaging free gifts. The customer support team is praised for their quick and efficient responses, contributing to a positive user experience. The app also integrates seamlessly with Shopify and offers additional sales-enhancing features like confetti effects and bundle offers, improving the shopping experience for customers.

February 19, 2023

Incredible customer service by Charlene; I had tech issues, theme issues, customization issues, use issues and feature issues - she resolved every single one incredibly fast. From install to every customization I wanted + all the info I needed took about half an hour. 10/10 recommend.

Elephant Playing Cards
Canada
About 5 hours using the app
March 9, 2023

I had a few questions about implementation and Charlene spent almost an hour helping me get everything set up the way I wanted

BLK + GRN
United States
About 4 hours using the app
January 11, 2023

Had some issues due to my theme and the customer service was quick to reply (i mean like seconds) and where able to guide me to fix it.

Great team here.

Sofar from what I can see the App is perfect :)

Sugar Party
Australia
About 4 hours using the app
January 31, 2023

I heard great things about this app—the first day of trying it out, looks great and robust. We aren't sure if we'll keep it, profits will tell. However, shout out to their customer service. Charlene was super helpful! We had access issues, and Charlene was just 10/10, providing instructions and being super patient. Just for the sake of customer service, I hope the app fits our goals!

Live Co.
Australia
About 4 hours using the app
March 26, 2023

Charlene was really nice and helpful, she replied to my message in very short time and within few minutes solved my problem immediately. Very great service

Gymtive
Germany
About 4 hours using the app
March 14, 2022

Highly recommend this app for higher conversion rates. Customer service is great and I usually have a response for any queries within minutes. Definitely recommend if you like a place for your cart upsells and campaigns to be all-in-one.

moodytiger
Hong Kong SAR
About 3 hours using the app
June 12, 2023

Charlene was lovely and very knowledgeable, thank you! She helped me learn quickly and jumped in to fix when I couldn't figure it out.

Only The Sweet Stuff
Australia
About 3 hours using the app
May 15, 2023

Charlene has been such a huge help setting up the upsells, shes always happy to help. already seeing an increase in AOV with the upsells installed

Worry Rings
Australia
About 3 hours using the app
April 7, 2023

Worst support we've received from any app provider over the past five years we've been on Shopify. The app was breaking our 'Add to Cart' button so that when it was clicked, nothing would happen. It would take quite a few clicks at times to add an item to the cart, and even then our old cart would load, not the MonsterUpsell version.

I sent a screen sharing video to support regarding the issue, and they said they'd get back to me in 24-48 hours. 48 hours past, so I followed up to see what the status was.

Here's the response I received, "Our dev team and even the head dev already checked the issue and tried their best to make our app work in your store. But unfortunately, we can't support your theme and therefore we can't do anything from our end."

Disappointing for sure, but I was understanding, until I went to uninstall the app, and saw that the dev team chose to leave the app enabled on our LIVE theme when they knew it was breaking our 'Add to Cart' button.

First of all, they should have been testing the app on a backup theme that was not published/live, and second of all, they should have immediately disabled the app once they confirmed they couldn't fix the issue. That's just basic, developer 101 type of stuff.

It just shows how little they care about their customers. I'll be finding another in-cart upsell app, and I recommend you do the same.

SupplyMe
United States
3 days using the app
Monster Apps replied April 7, 2023

Ty here one of the founders... 🥲🥲 Store owners are the heart of our business and the team works hard to support as best they can... (see past reviews)
Trust me - it kills us to hear this kind of feedback. 😅

--
Yes totallllllyyy agree... Testing on backup themes is our normal standard operating procedure. I'll be chasing down how and why this situation played out.

--
As for compatibility...
Unfortunately yes... your theme clashes with the loading of our app. This is a rare situation. We had our main devs on it for 2 days straight and couldn't solve it.
Sorry - wish I had a better answer here. 🥲🥲

August 31, 2021

So far I like it. I used it for 10-20 mins and the app is very user-friendly. Very easy to use and to understand. I hope they will add more features soon so we can enjoy the Q4.

Gemsness
Romania
About 3 hours using the app
Monster Apps replied August 31, 2021

You read our flipping mind 😉🔥 Q4 here we come!!!
So many epic features in the works 🚀