Moose: Live Chat WhatsApp, FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (118)
- 100% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this helpdesk app for enhancing customer support, praising its customizable live chat, seamless FAQ management, and intuitive interface that integrates well with Shopify. They appreciate the app's reliability and the continuous updates that improve its functionality. The support team is also commended for their responsiveness and assistance with customization, ensuring the app works well across various devices.
Refine
-
By rating
Easy to use, excellent customer service, development engineers also helped us solve problems during non-service hours. Although we did not adopt this application as a solution in the end, it did provide a good experience overall.
Dear 貓菓子 MAO KUE TSI,
We're delighted to receive your 5-star review! Thanks for highlighting our excellent customer service. We're glad our team could assist you, even outside regular hours. While we understand our app needs improvement to be your go-to solution, we're grateful for your positive experience overall. Your feedback is invaluable as we strive to improve.
Wishing you a fantastic day!
Jason from MooseDesk Support Team
绝对是我用过最好用的免费live chat插件，强烈推荐！
嗨，世豪杨，非常感谢您抽出时间为我们留下精彩的五星评价。您的善意言语确实让我们的一天变得明亮起来。我们很高兴听到您喜欢我们的服务。如果您有更多反馈或建议，请随时分享。
MooseDesk 的 Anne
Although App's feature for small use cases is a little bit limit, the customer support is perfect. App is really easy to use and the UI is good for non-tech agent. 5 star for every thing, hope to see more integration in future like amazon and facebook.
Good day, my friend!
We totally understand that MooseDesks still has room for improvements and we are committed to fulfill them. More importantly, your feedback would inspire and motivate us to continue the journey of developing MooseDesk.
Please also keep in mind that our support team is always ready to help you out whenever you need any assistance while using our app.
Best regards!
MooseDesk Support Team
Excellent experience, they helped with a custom contact us page and few other things. Customer support is top notch. I will keep posted as i make this my main customer service ticket support platform.
Dear Goods Nova,
Thank you so much for taking the time to leave us such a fantastic 5-star review! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our app and service.
MooseDesk will try as best as we can to be proudly your go-to customer service app. It's our pleasure to serve you. Please feel free to hit us up anytime. We are happy to assist you.
Once again, thank you so much!
MooseDesk Team :)
Great app, super easy to use, the support staff are quick to respond and address all issues. Highly recommend.
Hi GameHive,
It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.
If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk.
From MooseDesk Team
Tenacious to resolve every problem so far. Works like a charm. Top app.
Hi there,
Thank you so much for our kind words and your continued trust in MooseDesk. It truly makes our day.
Rest assured that we will keep on improving our services to make you feel even better when using our app.
In the meantime please don't hesitate to let us know if you need help with anything at any time. We're just a message away!
Have a wonderful day, and take care!
MooseDesk Support Team
This app is really easy to use and has a ton of features. The support has also been extremely helpful.
Hi there Runic Dice,
Thank you so much for your kind words. We are over the moon when reading this review. Your trust and satisfaction is what drives us forward.
We will try our best to make the app get better and better.
Thank you once again for choosing MooseDesk! We are honored to have you as a valued customer.
Sincerely,
MooseDesk Team
Excelente todo, el soporte es muy delicado, atento, la verdad estoy muy contento con la aplicación, disposición, el personal y su rápida respuesta.
Estimado USShop,
¡Muchas gracias por tu maravillosa reseña de cinco estrellas! Tus amables palabras realmente alegran nuestro día. Tenga la seguridad de que haremos todo lo posible para mantener su satisfacción.
¡Esperamos volver a servirle pronto!
Equipo de MooseDesk
This app is simply phenomenal. Haven't encountered any bugs. The interface is very efficient and user friendly. The support team is also very friendly and quick to answer any questions that you may have. I will recommend this app to anyone 100%.
Hi Aethia,
Thank you so much for your kind words. Your heartfelt comments mean a lot to us, and we are truly grateful for your presence as the cornerstone of MooseDesk.
We will keep on improving our services for you and MooseDesk users. In the meantime, should you have any inquiries or concerns, don't hesitate to reach out to us through the Live Chat window. We are here to assist you at all times!
Wishing you a fantastic day and take care.
MooseDesk Team
This app is easy to use and the service is great. recommend!
Hi buddy!
Thank you so much for taking the time to provide your feedback. We are excited to know that you had a great experience with MooseDesk features and our support. While exploring MooseDesk, please do not hesitate to share any suggestions you might have to improve the app. We are all ears to the ideas from our users!
Besides that, feel free to reach out to us if you run into any difficulties. We are always here to help you out.
Take care!
MooseDesk Support Team