Moose: Live Chat WhatsApp, FAQ
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (179)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this helpdesk app for its exceptional customer support, noting the team's responsiveness and expertise. It offers a user-friendly interface with features like live chat, ticketing, order tracking, and FAQs, seamlessly integrating with Shopify. The app is also recognized for its cost-effectiveness, with many valuable features available for free, and mobile accessibility, allowing merchants to manage customer interactions on-the-go, enhancing customer satisfaction and streamlining support operations.
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I recently had the pleasure of working with Tom from Moosedesk's support team to set up my Shopify account, and I couldn't be more impressed with the level of service I received.
Tom's assistance was nothing short of exceptional. He guided me through the entire process with patience and expertise, ensuring that I understood every step along the way. His knowledge of the platform and commitment to customer satisfaction truly stood out.
Moosedesk's support team, and especially Tom, demonstrated a high level of professionalism and dedication. It's evident that they prioritize their customers and go above and beyond to provide top-notch assistance.
I highly recommend Moosedesk for anyone seeking reliable and friendly support. Thanks again to Tom and the entire Moosedesk team for making my experience a positive one. I look forward to continuing to work with your platform!
Hi there!
We are so glad to hear that you enjoyed the features of MooseDesk, especially the support experience that Tom provided. Rest assured that whenever you reach out to us, no matter it is Tom or any other agent, we strive to keep up with the standard quality service consistently. At MooseDesk, customer support is always one of our top priorities that we focus on!
Again, thank you for putting your trust in MooseDesk and allowing us to become a partner on your eCommerce journey.
Sincerely!
MooseDesk Support Team
Suporte fantástico. Recomendo a todos.
Fácil de usar, intuitivo e eles nos ajudam demais.
Sem dúvidas um dos melhores suportes que já recebi.
This is the best app for me, 100/10 - support, Tons of features which even paid apps don't provide, easy interface, Fast updates, as of now when i am using it, it's absolutely free and getting this for free is too Good! The team is doing great! Keep Going, i would like a life chat feature for the widget but even without it its great and i hope the feature will be announced very soon! :)
Hi buddy!
Thank you so much for your compliment and becoming one of our very first early birds to try out MooseDesk. Your feedback really inspires us to continue developing the app and adding more awesome features in the near future.
We are also excited to inform you that the Live Chat feature is also coming in the early of March 2024 so stay tuned for new updates from us!
Other than that, don’t hesitate to reach out whenever you run into any difficulties, we are here to help.
All the best!
MooseDesk Support Team
The team at MooseDesk are straight up awesome. The representative i spoke with Anne was above and beyond more then helpful. They are super friendly, attentive and willing to help with anything. I needed a function customized for my site and they had someone from the development team create it for me right away.
The app is amazing, the team is awesome and i highly recommend it to anyone needing a helpdesk system on their site and i look forward to working with them in the future!
Hi Skyler,
I wanted to reach out and express my gratitude for taking the time to leave a review for our product and service as well. Your feedback is truly appreciated and we are thrilled to hear that you had a positive experience. The new features are going to be released soon, stay tuned for new updates Thank you for your support and for helping us improve our offerings
Best regards,
Anne from MooseDesk Support Team
Great support and easy app. Has everything you need.
Hi VEZUV,
We are incredibly grateful for your 5-star review! It’s wonderful to know that you enjoyed our service/product. Your support and satisfaction are what keep us motivated to deliver our best.
Thank you for choosing us and we hope to see you again!
Warm wishes,
MooseDesk Team
Doamna Mina foarte profesionista mi-a rezolvat problema instant!
Great support
Good day to you!
Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.
May you need any further assistance, please feel free to drop us a message via live chat or email.
All the best,
Mina from MooseDesk Team
We're very impressed with this application so far. It has been well developed and we've found it fairly easy to set up. Looking forward to the new development of features over the coming years. Thank you for the application.
Dear WONDERCRAFT LTD,
We're thrilled to receive your glowing 5-star review!
Thank you for recognizing our efforts in delivering top-notch customer support app. Your satisfaction is our priority, and we're delighted we could meet your expectations.
If there's anything specific you loved or any area we can improve, please let us know. Your feedback is invaluable.
We're grateful for your support and look forward to serving you again. Should you have any questions or need assistance, don't hesitate to reach out.
Thanks again for choosing MooseDesk,
MooseDesk Team
This is the best app, absolutely great. Setting up was very easy because i had to do nothing. Support did it all and with love and kindness. Every store needs this app or your store will miss out on a great thing. Jason was very helpful and deserves the credit for my store's addition !
Hi Jervise!
Thank you for your kind words towards MooseDesk and the support that Jason provided to you. We always keep in mind that accessibility is an important factor, especially for merchants with
Please also keep in mind that our support team is always ready to help you out whenever you need any assistance while using our app.
Best regards!
MooseDesk Support Team
Een zeer complete app met goede support afdeling. De app is nog volop in ontwikkeling en zal alleen nog maar beter en completer worden.
Hallo Angela, heel erg bedankt dat je de tijd hebt genomen om een fantastische 5-sterrenreview voor ons achter te laten. Je vriendelijke woorden hebben onze dag echt opgefleurd. We zijn blij om te horen dat je van onze service geniet. Als je ooit meer hebt feedback of suggesties, deel ze gerust. Wij waarderen uw steun!
Hartelijke groeten,
Anne van het MooseDesk-team