Moose: Live Chat WhatsApp, FAQ

Moose: Live Chat WhatsApp, FAQ

Reviews (152)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support on Shopify platforms, highlighting its customizable interface with features like Live Chat, FAQ Helpdesk, ticket raising, and order tracking. They appreciate the user-friendly dashboard that simplifies managing customer inquiries and the reliable performance. The support team is also praised for their responsiveness and assistance with customization and troubleshooting, contributing to improved customer service efficiency and seamless Shopify integration.

March 19, 2024

Very easy to understand but powerful tool, to handle FAQ and customer requests. I would also like to point out the very fast and friendly support. A must have app for every Shopify store!

Securando B2B Shop
Germany
About 19 hours using the app
MOOSE INNOVATIONS INC. replied March 31, 2024

Hi Securando B2B Shop,

Thank you so much for your positive review! We're thrilled to hear that you found our tool easy to understand and powerful for managing FAQs and customer requests. Providing fast and friendly support is a top priority for us, and we're delighted that you had a great experience with our team.

Your endorsement means a lot to us, and we're honored to be considered a must-have app for every Shopify store. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help!

Jason from MooseDesk Support Team

March 7, 2024

Excellent experience, they helped with a custom contact us page and few other things. Customer support is top notch. I will keep posted as i make this my main customer service ticket support platform.

Goods Nova
United States
About 10 hours using the app
MOOSE INNOVATIONS INC. replied March 10, 2024

Dear Goods Nova,

Thank you so much for taking the time to leave us such a fantastic 5-star review! We truly appreciate your feedback and are delighted to hear that you had a positive experience with our app and service.

MooseDesk will try as best as we can to be proudly your go-to customer service app. It's our pleasure to serve you. Please feel free to hit us up anytime. We are happy to assist you.

Once again, thank you so much!

MooseDesk Team :)

February 1, 2024

Tenacious to resolve every problem so far. Works like a charm. Top app.

Inspired Tops
United States
5 months using the app
MOOSE INNOVATIONS INC. replied February 2, 2024

Hi there,

Thank you so much for our kind words and your continued trust in MooseDesk. It truly makes our day.

Rest assured that we will keep on improving our services to make you feel even better when using our app.

In the meantime please don't hesitate to let us know if you need help with anything at any time. We're just a message away!

Have a wonderful day, and take care!

MooseDesk Support Team

February 7, 2024

This app is really easy to use and has a ton of features. The support has also been extremely helpful.

Runic Dice
United States
8 days using the app
MOOSE INNOVATIONS INC. replied February 15, 2024

Hi there Runic Dice,

Thank you so much for your kind words. We are over the moon when reading this review. Your trust and satisfaction is what drives us forward.

We will try our best to make the app get better and better.

Thank you once again for choosing MooseDesk! We are honored to have you as a valued customer.

Sincerely,
MooseDesk Team

March 3, 2024

Great app, super easy to use, the support staff are quick to respond and address all issues. Highly recommend.

GameHive
Canada
20 days using the app
MOOSE INNOVATIONS INC. replied March 10, 2024

Hi GameHive,

It's such a pleasure to receive such kind words of yours. Thank you very much for your trust. Please rest assured that we will try to be better and better to serve such a wonderful customer like you.

If there's anything specific you loved or any way we can improve, please let us know. We look forward to serving you again and appreciate your trust in MooseDesk.

From MooseDesk Team

November 21, 2023

This app is simply phenomenal. Haven't encountered any bugs. The interface is very efficient and user friendly. The support team is also very friendly and quick to answer any questions that you may have. I will recommend this app to anyone 100%.

Aethia Watch Company, LLC
United States
2 days using the app
MOOSE INNOVATIONS INC. replied November 27, 2023

Hi Aethia,

Thank you so much for your kind words. Your heartfelt comments mean a lot to us, and we are truly grateful for your presence as the cornerstone of MooseDesk.

We will keep on improving our services for you and MooseDesk users. In the meantime, should you have any inquiries or concerns, don't hesitate to reach out to us through the Live Chat window. We are here to assist you at all times!

Wishing you a fantastic day and take care.

MooseDesk Team

June 4, 2024

Supporto ultra competente e disponibile a risolvere i problemi.
Attualmente sono contento di questa app gratuita!

3Digital | Droni e Stampanti 3D
Italy
About 1 month using the app
MOOSE INNOVATIONS INC. replied July 14, 2024

Ciao 3Digital!

Grazie per aver condiviso la tua recensione positiva! Sono felice di sapere che il nostro team di supporto è stato in grado di risolvere in modo competente e reattivo tutti i problemi che hai riscontrato. La soddisfazione del cliente è la nostra massima priorità, quindi siamo lieti che l'app sia stata all'altezza delle tue aspettative e ti abbia reso soddisfatto delle sue prestazioni. Il tuo feedback ci aiuta a motivarci a continuare a fornire prodotti e servizi eccellenti.

Apprezziamo che tu abbia dedicato del tempo per condividere i tuoi pensieri e non vediamo l'ora di offrirti un'esperienza eccezionale per il futuro.

Jason de MooseDesk Support Team

November 4, 2024

Doamna Mina foarte profesionista mi-a rezolvat problema instant!

Houdini Team
Romania
3 days using the app
January 26, 2024

This app is easy to use and the service is great. recommend!

MOUGG eBikes
Germany
16 days using the app
MOOSE INNOVATIONS INC. replied February 1, 2024

Hi buddy!

Thank you so much for taking the time to provide your feedback. We are excited to know that you had a great experience with MooseDesk features and our support. While exploring MooseDesk, please do not hesitate to share any suggestions you might have to improve the app. We are all ears to the ideas from our users!

Besides that, feel free to reach out to us if you run into any difficulties. We are always here to help you out.

Take care!
MooseDesk Support Team

July 8, 2024

Excelente todo, el soporte es muy delicado, atento, la verdad estoy muy contento con la aplicación, disposición, el personal y su rápida respuesta.

UShop
Uruguay
About 5 hours using the app
MOOSE INNOVATIONS INC. replied July 19, 2024

Estimado USShop,

¡Muchas gracias por tu maravillosa reseña de cinco estrellas! Tus amables palabras realmente alegran nuestro día. Tenga la seguridad de que haremos todo lo posible para mantener su satisfacción.

¡Esperamos volver a servirle pronto!

Equipo de MooseDesk