Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient shipping management, supporting multiple carriers and automatic box packing based on product dimensions. Despite some finding the initial setup challenging, the responsive support team provides personalized assistance. It's particularly beneficial for Australian businesses due to its robust local shipping services support.

March 15, 2023

Shashi has been a great help. We needed dimensional shipping for our website and he was able to walk me through it step but step. Thank you so much for your time and patience!

EP-Tuning
United States
2 days using the app
PluginHive replied March 15, 2023

Thank you for your positive review.

We are delighted that we were able to assist you in configuring your website's dimensional shipping needs and ensuring the accuracy of the UPS carrier and shipping rules

We'll make sure to pass on your kind words to Shashi, and we're looking forward to continuing our relationship with you. Please don't hesitate to reach out if you need any further assistance.

Best Regards,
PH Multi Carrier Shipping Label Team.

March 11, 2022

Customer service is sublime! They walked me through the entire process of setting up and automate my shipping! Very friendly and took a genuine interest in my business!

Art by Joel Hultdin
Sweden
2 days using the app
PluginHive replied April 13, 2022

Thank you for the appreciation. Our passion to understand and work closely with our customers is what drives our work. We are glad that our services have benefitted you.

October 4, 2022

Works like a charm! Also fast response from the CS team ;) Now all of my shipping rates come DHL XML services and are correct.

Two Wheels Empire
United Kingdom
1 day using the app
January 23, 2023

Fantastic support. The app has a lot more functionality than I expected, and is very intelligent across global shipping and warehouses. Fast support responses. Thank you.

Lumiere Equestrian
Australia
1 day using the app
March 1, 2023

I've been looking for a fufillment app that would offer live rates, levels of customisation regarding carriers and packing parameters, and ease of use and so far this has been exactly what we're after. And the support has been exceptional! Within a couple of minutes of installation, I had a phone call from the lovely Addina to offer guidance and she was so patient - even when I called her back at least 3 more times to get more advice and clarification. She even did a Zoom call to ensure that I knew how to get the best out of the app. So happy to finally find what I was after!! Highly recommend!!!

healthiewholesalers
Australia
About 24 hours using the app
PluginHive replied March 2, 2023

Dear Healthie Wholesalers,

Thank you for sharing your positive experience with our Multi-Carrier Shipping Label App. We are happy that we were able to integrate Australia Post and Aramex into your Shopify store.

Happy Shipping with PluginHive!

December 18, 2020

This app saves me from handling my orders manually through its automated process. Plus the support is highly efficient in answering and resolving the issues I encountered integrating this app. They are super polite and helpful. Keep up the good work :)

eimkaanalkhalij
Saudi Arabia
About 23 hours using the app
PluginHive replied December 22, 2020

Thanks a lot for the review! We’re glad you are now able to fulfill your orders automatically. We are here if you need us anytime. Thank you.

October 21, 2021

Just started with the App, so far so good. I wasn't confident in my ability to add as I am not technical, but Jon from Tech Support was amazing! I would definitely rec this app, I love it

Cherry Hill Coffee
Canada
About 23 hours using the app
PluginHive replied November 11, 2021

Thank you for recommending the app and sharing your feedback. It was a pleasure working with a patient and kind person as yourself. We are here whenever you need any assistance.

February 23, 2023

I just installed the app and before I knew I got a call from customer support and they helped me to understand the use of the app and connect ups to the app with no issues great customer service!!!
Thank you Sibi!!

Custom Treats
United States
About 20 hours using the app
February 8, 2023

Great customer service very responsive, and dealt with my setup and queries the same day. thanks again

Wood Panel Co
United Kingdom
About 18 hours using the app
February 23, 2023

I tried to set it up on my own first but didn't succed but fortunatly Shashi Kumar from customer service called me and asked if I wanted any help. So professional! I love that support and he helped me get everything right and now it runs very smooth. Love this app!

Vfitsweden
Spain
About 8 hours using the app