Reviews (516)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its integration with major carriers like FedEx, UPS, and Australia Post, which ensures accurate shipping rates and supports global operations. It features a user-friendly interface with tools for generating shipping labels and custom declarations, and supports batch printing for efficiency. The app is noted for its stable performance across major web browsers. Exceptional customer service is also a highlight, with quick response times and proactive assistance available across different time zones, enhancing the shipping process for merchants.

May 4, 2022

シンプルでわかりやすく使いやすいと感じます。英語なので不安もありましたが、サポートも丁寧にしていただきましたので、安心して使うことができそうです。基本機能はすぐ理解できました。これからもっと勉強して使いこなしたいと思います。

Joy Jewel
Japan
About 1 hour using the app
PluginHive replied June 28, 2022

We are so glad you are happy with the app and its features. Also great to know that the app is easy to understand. Thanks a lot for your kind words! We are excited to see your feedback!

June 21, 2023

Very Useful app, and they have an excellent customer support
recommended to anyone have international orders

SAVANNA
Kuwait
About 1 hour using the app
February 19, 2021

I am sure this app is great if it works, but support were unable to get it working for me and didn't seem to interested in working with me to resolve the issue.

Great Northern Larder
Ireland
About 18 hours using the app
PluginHive replied March 3, 2021

Dear Ruari Browne,

We apologies for the inconvenience caused.

The problem was with the extra "0000”s in the account number configuration. After removing the additional zeroes, we were able to generate a label successfully.

We would like to help you complete the shipping configuration over a call. We tried reaching you for the same.

You can contact us on this number : +1 831 267 6349

December 10, 2021

The customer service team was very helpful to walk me through the process. Highly recommend. This was mainly to use the SurePost via UPS account and the Multi Carrier shipping label app will work perfectly for me.

CODEOFBELL
United States
33 minutes using the app
PluginHive replied February 3, 2022

Thank you so much for taking time and leaving us an amazing review. We are happy to know our app has helped you to display UPS SurePost rates and is matching your shipping requirements. This means a lot to us.

September 7, 2023

Works great so far! Unfortunately had incorrect credentials for parcelforce, but once we received the correct ones, Tauseef from PH MultiCarrier wasted no time to jump on a Zoom call and set the whole thing up for us, works seamlessly now! I've been looking to get away from copy and pasting address details from Shopify Order Page into Parcelforce for at least the past year! Finally I have an app that actually works! Thanks for all your help guys!

One Pound Juice
United Kingdom
2 minutes using the app
August 12, 2020

Just beware: when you install this app, it immediately takes over your store and offers the most insane rates to your customers. There should be a way to select your preferred rates before it goes live. In just 20 minutes, we had over 25 orders who paid the postcard rate for shipping. So ridiculous. Needless to say, we deleted this app immediately. Might be a great app...just be forewarned.

Pony-O Hair Accessories
United States
31 minutes using the app
PluginHive replied October 23, 2020

Dear Nicole,

We apologize for the inconvenience caused. By default, the app will show all the applicable shipping services at checkout for the configured carrier.  Since the product was having a minimal weight it was eligible for the letter mail option as well.

Now, we have enhanced the app to enable only the popular shipping services used by the merchants by default.

Ideally, you need to configure the preferred services in the app. We tried reaching out to you to help you with the configuration.

Please let us know if there is anything else we can help you with.

June 19, 2023

Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.

Order Barcodes, Inc.
United States
20 minutes using the app
PluginHive replied June 20, 2023

Dear Jon,

We regret to inform you that online buyers will not be able to use their own UPS Account number for our services. Currently, we are not aware of any Shopify Shipping app that provides this functionality.

We strongly advise against implementing such a process because the Shopify Checkout is not customizable for every Shopify plan, making it challenging for customers to provide UPS Account details. Moreover, customers can enter incorrect information, resulting in cart abandonment.

Our recommendation is to utilize the merchant's UPS account, which you have already set up. This way, UPS rates based on the merchant's account can be displayed at checkout. While these rates may not precisely match the customer's UPS account rates, they can serve as approximate rates during checkout.

Alternatively, you can offer Free Shipping at checkout as another approach.
In both cases, customers would need to prepare the shipment labels using their own UPS Account and send them to the merchants for processing the shipments.

We attempted to reach out to you yesterday using the provided contact number, but unfortunately, it was not connected.
We suggest scheduling a Zoom call at your convenience to discuss possible alternative solutions.

Please feel free to reach out if you have any questions. We are here to assist you.

June 26, 2023

So far, so good! Sibi contacted me shortly after I signed up to assist with teaching me the platform. I was on a videocall within minutes. I felt so supported and I think this app will work perfectly for what our business needs. 10/10 customer service.

drapedspaces
Canada
October 10, 2024

Peppy J's
Australia
2 months using the app
PluginHive replied November 5, 2024

Thank you for your review!

October 18, 2024

Still Kelly
Canada
About 1 month using the app
PluginHive replied November 5, 2024

Thank you for your review!