Reviews (520)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to scale operations and enhance efficiency through seamless integration with major carriers like FedEx, UPS, and Australia Post. It supports complex shipping needs such as global shipping and custom declarations, and offers features like batch label printing and precise dimensional weight calculations. Merchants appreciate the user-friendly interface, straightforward setup, and exceptional customer support, noting the responsive and knowledgeable staff who provide personalized assistance via Zoom for setup and troubleshooting.

June 19, 2023

Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.

Order Barcodes, Inc.
United States
20 minutes using the app
PluginHive replied June 20, 2023

Dear Jon,

We regret to inform you that online buyers will not be able to use their own UPS Account number for our services. Currently, we are not aware of any Shopify Shipping app that provides this functionality.

We strongly advise against implementing such a process because the Shopify Checkout is not customizable for every Shopify plan, making it challenging for customers to provide UPS Account details. Moreover, customers can enter incorrect information, resulting in cart abandonment.

Our recommendation is to utilize the merchant's UPS account, which you have already set up. This way, UPS rates based on the merchant's account can be displayed at checkout. While these rates may not precisely match the customer's UPS account rates, they can serve as approximate rates during checkout.

Alternatively, you can offer Free Shipping at checkout as another approach.
In both cases, customers would need to prepare the shipment labels using their own UPS Account and send them to the merchants for processing the shipments.

We attempted to reach out to you yesterday using the provided contact number, but unfortunately, it was not connected.
We suggest scheduling a Zoom call at your convenience to discuss possible alternative solutions.

Please feel free to reach out if you have any questions. We are here to assist you.

June 26, 2023

So far, so good! Sibi contacted me shortly after I signed up to assist with teaching me the platform. I was on a videocall within minutes. I felt so supported and I think this app will work perfectly for what our business needs. 10/10 customer service.

drapedspaces
Canada
October 10, 2024

Peppy J's
Australia
2 months using the app
PluginHive replied November 5, 2024

Thank you for your review!

October 18, 2024

Still Kelly
Canada
About 1 month using the app
PluginHive replied November 5, 2024

Thank you for your review!

September 24, 2024

SnoozeFactory
Sweden
About 2 months using the app
PluginHive replied October 16, 2024

Thank you!

September 5, 2024

The Holy Donut
United States
27 days using the app
PluginHive replied October 15, 2024

Thank you for your review.

July 11, 2024

MAXAT NORDIC
Sweden
5 days using the app
July 5, 2024

Aeon Cosmetics
Finland
7 days using the app
March 14, 2024

OGS Fashions
India
2 months using the app
November 8, 2023

Mutant Beaver Comics
Canada
About 2 months using the app