DR.HC - Happy Choices for Organic, Natural, Vegan Cosmetics
Before you read this review, understand that I never want to leave a bad review to anyone. And as a small business, we're EXTREMELY busy. But I took time to write this and hope it would be helpful to someone. I have been using this app for about 2 years. The reason I chose it was, it was the only app at that moment which let users manually translate. Because of this, my colleague (who was in charge of building the website before me) and I had to tolerate this HORRIBLE customer service. We've been trying hundreds of apps, both paid and free ones, but for customer support, I would say this is THE WORST ever! He always responded very fast, extremely fast, but very rude and always in the mood like "I don't want to help you, I just want to finish this ticket soon". He always made my colleague and me feel uncomfortable when talking with him. He's not willing to help, and sometimes asking why he has to do that. There was one time we got troubles with the app, but he said he was not able to replicate the issue on his end. That sounds weird to us because the fact that the issue is still occuring on our website, so we asked him if he can show us a video showing that he didn't see the issue, but he ignored that request. That was just an example. Honestly, I've been talking with about a hundred of apps so far, even the FREE apps, they offer MUCH BETTER support than this one! One more weird thing about this app. Everytime we got issues with the app and asked for support, if he cannot resolve it, he would say "you don't need to use my app". So rude and unprofessional, right? NOW I'M HAPPY THAT I DON'T NEED TO USE THIS APP ANYMORE! I think he'll try to say something to give offense to this negative review (reading his reply on other negative reviews and you'll understand how it would) . --> If you are looking for an app that lets you manually translate, go for Translation Lab or the app of Hextom (I forgot the name). They're new but growing very fast, because they're both great, and excellent customer services. (And they're Free, too) . Hope this helps!
Not every app is suitable for every merchant.
This merchant started using my app almost 2 years ago and wanted to save the app subscription fees by installing the app, adding translations and then uninstalling the app again - before the free trial ends (a total of 5 times before I told them that I would no longer support this behavior). All the while still asking for my support.
This pretty much sums up the attitude of the merchant throughout the whole time they used my app. I just quickly counted - this merchant sent me more than 200 Emails (I stopped counting at 180).
There is a limit to what service I can reasonably offer to support my app. This merchant was always absolutely unreasonable in their requests and expectations.
I felt that my app was not the right match for the merchant from the start and I told them this very clearly multiple times throughout the two-year period they used my app. Yet, they always ignored it.
Quotes from January 2020:
I think my app maybe not the right solution for you. Maybe there is a translation app which is better suited to your needs.
Reply of merchant:
So far so good. Except for sometime it causes issue like the discount code issue now. Can’t you fix it?
I have never said this before but I was really relieved that this merchant finally uninstalled my app (of course not after asking for a refund for the last billing cycle which I granted).
Definitely one of the most unpleasant experiences in my four+ years on Shopify.
Myrtle and Soap
We have been using this app for a few months now and we highly recommend it! Thorsten has been really quick to help resolve issues with much professionalism and efficiency. The app is easy to use and can translate an unlimited amount of pages and products. Without a doubt, one of the best translation apps out there!
Mike Sport Cyprus
Very nice and effective multi language app, support is great and fast.
The features in this app are everything you need to do a multi lingual website.
everything keyword and text, visuals banners can be changed.
the price for the value given is great as well.
Excellent application. I tried several and it's the best one. Super fast support by Thorsten. I highly recommend it. See it live at tresk.com.
Absolutely recommended app. Friendly usage and the best support ever seen. I had a problem for customization variants and they fixed in hours. If you are looking for a multi-language shop, this is your app for sure!!! Thanks guys for giving this option!!!
Multi Lingo is easy to set up and works fine. You get a great customer support and developer is very helpful to solve issue (even the error was caused by me). I absolutely recommend to use this App.
App works very well - easy to connect and use.
The customer service is staggering - had numerous questions and they helped out within hours !
Can only recommend !
TAR HOUSE GUITAR
I highly recommend Multi Lingo to all of you. They are awesome, professional, patient to users!!!!!!
Great app! It's easy to use and really self explanatory. We are using it for the website www.snushus.ch
Great app that has worked well for our site. The support has been superb where Thorsten has been more than helpful resolving everything promptly and successful. I also liked the manual provided with the app explaining all the tools. Recommended!