Multi Lingo , 75 reviews
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Great plugin with outstanding technical support. Highly recommended!
The App:
I tried many translation apps, and this it by far the most flexible one for translating everything inside the shop, from the general strings and products until the custom blocks in my non-standard theme.
Ease of use:
At the beginning it takes a little time to get the grasp, but after you understand the clean translation logic, you really enjoy the possibility to translate everything.
SEO
I had clear requirements about international E-commerce SEO, like unique URLs, Titles and Meta Descriptions in each language for ALL pages/products.
Not mentioning the subdomain support and the automatic redirect to the correct user's language.
Multi Linguo passed all tests.
Customer Support:
Thorsten's is very kind and professional, additionally he is open to assist you with any troubleshooting and custom modifications if needed.
Takeway: FULL 5 STARS
I have tried different and more expensive Apps, But I love this one, it is much easier to work with, you can translate your site with Auto-Translate button for each section or choose your own translation manually this way I have great control over my translated site. I had some question though which was answered fast, so it comes with great support too.
If i could have given Thorsten 7 stars i would've... The guys just gives it his ALL.
The app is awesome and translate about EVERYTHING there is to translate on your store, even checkout and emails.
But the BEST thing about this app has to be the support ... While i was just in my second day of trial Thorsten has put a couple of hours of work into my store as i am using a non conventional theme (shopify 1.0) so most of my request had to be done in the code and Thorsten said yes to all my request and put alot of time in it.
Finally all i have to say is i tried ALL translation apps except 2 and NONE compares to this one be it the app or the support.
This is BY far the best translation app for Shopify.
It can really translate ALL. Even JPGS! (you can change JPGs according to the language).
It is very friendly and easy to get a hand on. I've translate my entire store by far.
The best part is the support. They offer a dedicated and time-record support. I had a lot of issues with my theme and had to make changes to it after installing the translator and they (very generously) helped me patched the languages code.
TOTALLY RECOMMENDED.
Excellent application. I tried several and it's the best one. Super fast support by Thorsten. I highly recommend it. See it live at tresk.com.
Customer service is absolutely horrible. Careful when you get this app as it will malfunction regularly and end up costing you a lot more than $7.99. The people that left it a good review clearly haven't had this app for too long and I wouldn't be surprised if they end up changing their review sooner then later. I recommend you spend a little more and go with one of the other apps, trust me you won't regret spending a little extra for something reliable that won't end up costing you more money as you can't make sales when your site is down and this app will mostly like be the cause of it. STAY CLEAR
There was a technical problem with the app server which caused disruptions of 6-7 hours (first and only time in more than 2 years). Merchant was understandably upset but requested more than 3 months worth of application credit. I offered one month refund, he declined.
Works like charm and saved me a lot of time. When I encountered a problem Thorsten found what what wrong en solved quickly. Definitely recommending this awesome app and the service provided!!
THE MOST DISTURBING AND SHOCKING CUSTOMER SERVICE. When I emailed the developer to ask for help, he cancelled my subscription out of spite, making me lose over 40 hours of work! And still keeps charging me for the app! Don't even try editing the app on Safari as all you get is a sign saying that you have to enable cookies to use it, even though they are already enabled. The translations the app provides are a joke, even though they advertise it a translating app. You will have to key in HUNDREDS OF THOUSANDS OF WORDS yourself if you want to make sure the translations are correct (which defeats the point of the app!), and that includes system words. Generating the confirmation e.mail in several languages is an absolute debacle, made even harder by the lack of help from the developers, their pedantic attitude and rude e.mails. When I solved the problem with outside help, the developer said he would cancel my subscription and asked me to deleted my review! STAY AWAY from this app!
Merchant (accidentally) messed up the Shopify code while trying to manually translate the Email templates. She blamed it on my app and while I was in the process of fixing the problem, she revoked the staff access and gave me a one star feedback. Despite the extremely negative feedback, she insisted on keeping my app herself. I offered her the choice between keeping my app or keeping her feedback, she chose the latter.
BUYERS BEWARE.
Absolutely crap app. Only translates a few back end scripts. NO blogs, NO products, nothing else. Owner/seller refuses any refunds. Illegal to refuse refunds, on apps not working as advertised.
Merchant didn't read the app store description nor the Mutli Lingo documentation and mistook my app for a website auto translator.
Despite this, she kept my app for 5 months and then requested a refund for the whole period. After I declined, she posted this feedback.
Of course, Multi Lingo allows the translation of blogs, products, pages, sections, checkout, notifications and theme texts.