Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, user-friendly interface, and efficient inventory management. It's praised for its advanced vendor management capabilities and diverse product offerings. The customer support team is often commended for their quick and effective problem-solving. The app is also recognized for its cost-effectiveness and the value it brings to businesses. It's a recommended tool for streamlining multi-vendor operations and enhancing online shopping experiences.

August 11, 2023

Its Really Good app helping us to connect Shopify and our website better. Giving us an opportunity to flourish our business online.

United Kingdom
About 3 years using the app
August 18, 2023

We've been configuring this app for 3 months, paid feature. Finding out in the end the payout functionality for sellers is not working. And also, if you have different terms per seller, it's not customizable.

Sellers get annoyed about the notifications, it's quite complex to understand for them and it's just not user friendly.

And what is a marketplace if the payout is not even working?

3 months using the app
Webkul Software Pvt Ltd replied August 22, 2023

Hey!! Please excuse us for this unfortunate experience, However, As we can see from the history of our communication that, You don't have payouts enabled in your PayPal Account as of now & Our team has mentioned the same many times on the chats/conferences/tickets. For that you need to contact PayPal team further so that they can enable payouts feature in your account. Please Note: As soon as you'll get payouts permission in your account PayPal Payout will start working extremely fine.
Even we have many merchants who are using payouts successfully since years. We have sent a support ticket along with meeting link.. Kindly check & reply us back so that we can assist you in getting the help from PayPal end. Our team will be more than happy to build a marketplace for you, together! - Team Webkul

April 24, 2023

Their support is great. Vashu Bhatt is very helpful and quick in answering all the questions that I had.

United States
3 months using the app
June 7, 2023

Despite being in different time zones, Webkul does outstanding work in handling inquires. They are thorough and patient.

Local Merchant Marketplace
United States
9 months using the app
Edited July 27, 2023

This app isn't delivering on its promises. We've been using it for 7 weeks now and it's extremely buggy. It constantly auto-syncs even when sync is disabled. It changes prices and images. The customer service doesn't seem to be functional. Pooja is putting in effort, but I have doubts about the software actually functioning. They shouldn't offer it for Shopify. The chat service is terrible, nobody there is capable of providing assistance. The suggested solutions aren't effective. Our team is exhausted, and we've damaged a valuable client relationship that we had established. This has resulted in thousands of dollars in lost work time. Trusting the friendly guy from webkul sales who said their app would be the perfect solution was a huge fat big mistake

AIZOME (North America)
United States
2 months using the app
February 13, 2023

good support and great app. Have been usign for 1 year now.
The support is prompt and I recoomend to anyone looking to use multi vendor marketplace apps.

Oz India Made in India-Trade in Australia
About 2 years using the app
July 3, 2023

The platform is very good and the service is fast and efficient. Congratulations!
We are very satisfied with the service.

27 days using the app
Edited March 31, 2023

Great customer support, very helpfull and very quick at replay. Definitely recommend for a marketplace.

14 days using the app
December 21, 2022

This app is the reason I switched to Shopify, and I'm very disappointed. I have a consignment shop. I was hoping to automate vendor payouts. This app makes it possible for vendors to manage their own inventories, but that's where it stops. Payouts are still manual, and the reporting is terrible. I have to just use Shopify's reporting instead. The Paypal integration doesn't work. The Stripe integration requires the vendors to implement Stripe as well, which is a non-starter. I have the Pro version, so it doesn't get better than this. I'm planning to migrate to something else. Really bummed this didn't work.

Dear Diary
United States
6 months using the app
Webkul Software Pvt Ltd replied December 21, 2022

Hey!! It very unfortunate that you're facing issues using the app but please be assured that we offer complete help in order to resolve the problems you're facing. We request you to please respond on the support tickets so that we can take this conversation ahead & assist you in best way possible..!! - Team Webkul

July 4, 2023

vashu bhatt and the other supports are very helpful in assisting in our concern. great guide and support from the team!

Cottonique - Allergy-free Apparel
United States
22 days using the app