Overall rating Based on 240 reviews
Card A Ma Jigs
I've used this app for a year now and from day 1 it's been just a pain.
From charging me in the middle of trial, to constant and repeated bugs and issues from shipping not getting collected for sellers, to performance issues and massive slowdown, I highly do not recommend this application it's more work than it's honestly worth.
And instead of improving the system and fixing their issues they just rolled out a new UI and when they do try and fix something more things get broken in the process which they try and but the blame on you.
Good shopfront, faily easy to use.
I really like the integration of the app in my shopify store, it gives a lot of options and freedom and how to customize your service to sellers, the service that gives the developer team is very good and really helpful to fix difficulties. It's a good solution to have a marketplace and it is very userfriendly.
the only downside is that I need my seller space only in spanish, which brought me a lot of difficulties to get my full page in spanish for the missing translation but the good thing is that Neha very assisted me to help me to fix the translation but it took me 3 months to get it right and once i was ok the app updated to a new version and again I had to reconfigure the translation, which gave me headaches and it make me loose money because I can't offer my service to new sellers if the website is not in the right language.
However this is a good thing that the app evolves and that the app team is willing to improve their app and system. Once everything will be all set, I'll be fully happy ! Overall I am very happy and it really gives me the option to have a marketplace with shopify.
The Software is running perfectly!
The mainframe of Admin and Sellers Profiles very useful and convenient.
Excellent support, really professional, quick and knowledgeable! The Webkul team has gone above and beyond to meet my very specific requirements and did a perfect job with full customization for my website according to my special needs.
I'm very satisfied how it’s work and truly impressed.
My Renewable Energy Australia
23 March 2018
I would like to give a very special thanks to Neha and her team for the excellent support that they have provided me over the past 5 months.
I have been building an online marketplace for vendors to upload and sell there products through. After trying several different app from Shopify I kept coming back to Webkal for the apps and support.
Shopify has STRIPE as a payment system as part of the marketplace software but it will not work for marketplaces that require multiple vendors like my site. Stripe support could not help me and referred me to Shopify support. Shopify support could not help me [again] and passed me back to Webkal support. [Neha].
Neha was onto it straight away and advised me that I have to download a purpose build Stripe App that will do the task. I did this but I have no idea od coding for the setup so Neha took over and completed the lot for me including the testing as Buyer and Vendor.
After working out a few issues I have the Multi Vendor Marketplace up and running to the standard that I was expecting. After getting use to how the system works and operates I am very happy with the App.
After talking to Neha, she made it clear to me how the use of third party apps work and integrate for freight etc.
When the business goes to market next month and all goes well than it will get a 5 star rating.
One of the apps that have the most utility
Im liking the support we are getting from Nitika and crew. they are very much prompt to respond, and the app so far is working fine and we are still putting things in order. Thank you Nitika
This application provides us with a chance to grow our business into something bigger than we orginally imagined. It offers a detailed functionality which can be customised to your preference.
It has taken some time to get familiar with but, once you have taken in the detail and found your way around the configuartion of the app, it is easily managable in conjunction with your shopify theme.
We shall rate the support 0-1 level . Why ?
1. The software is not upto the mark,
2. There is no automatic installation,
3. There is no support available from app builder in India,
4. They never attend phone, they are very egoistic,
5. They are very slow in support
6. They say it is saas model support , you cannot get any help from them after installation, they never help you in support , they make thousands of reason in not to support you and demand money even for chatting in skype 25 USD for each 30 minutes chat in skype. Have you ever seen such mockery in internet that vendor charge you for chat in skype without any product support. This is pathetic greedy vendor. We had a live very bad experience of 15 days. Nikita finally did not support for full configuration, they leave you at your self service and they know that you cannot do without their help. Then there is no meaning of Saas model of payment when the support is so bad. We could not even used the service for 10 days because it did not worked at all.We have uninstalled and not happy with the services and support. A greedy Webkul company who does not take care of its own customers
7. The support staff are arrogant, egoistic and very bad, they will tell you to raise only tickets , but never resolve your case, there is no escalation matrix, directors never like to see escalation or respond the complaints.
8. It has very pathetic services and support.
Never buy the Webkul product, we suffered huge, you will too suffer badly.
Very good support. It is by email ticket but they are always very helpful and responsive (during the week) . Lots of great features in the app but I do wish we could more easily control the look of the seller profile pages and directory. It would be great to allow shoppers to be able to sort through the sellers to find the one they are looking for.