Reviews (842)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, highlighting features like automated payouts, advanced inventory management, and customizable dashboards that boost efficiency and vendor satisfaction. Additional features such as real-time chat, bulk product edits, and API support streamline management and improve the shopping experience. The support team is praised for their responsiveness and effective live chat service, ensuring the app stays updated and relevant.

July 14, 2023

Do not subscribe for this app if you can find other multi-vendor options!!! There are a lot shortcomings with this app. I am stuck with them as I have set up after so much trouble. It's not worth the trouble. In addition the customer service makes it miserable! They don't get on call. They have only chat option and that too they work on limited times (Indian Standard Time). I am based in the USA and they don't consider that at all. I have to stay awake for these people to go live. They are not even considerate to get on call instead of chat. The chat agents are incompetent and don't understand their own software most of the times. They always say we will get back to you shortly via email after the developer looks into the issue which takes 12-24hr to get any response back and sometimes the response isn't even helpful. They are also sometimes incapable to explain the issue to their developer and it's such a waste of time. Ultimately it's my loss as they are not immediately able to resolve any of my issues in my live website.

I don't understand why this company swears by chat and email communication when call can make things so simple and quick. It just doesn't make sense to me. I get so stressed talking to their support. I cant express how frustrating it gets!

Find other alternatives if you can. This app shouldn't be your first choice.

Hope this review is helpful!

Ethereal Outfitters
United States
Over 1 year using the app
Webkul Software Pvt Ltd replied July 17, 2023

Hi! Thank you for the review. Please excuse us for the less satisfied response, As you know the app is loaded with tons & tons of features. Due to the lots of features of the app, learning is required, and we are here to provide multiple instances of help.

Further, As you mentioned, We haven't made a one-to-one call with you but we can see from the tickets history that, we have done one to one calls multiple times with you regarding the app so this statement is quite incorrect.

Also, We found that , You want the tasks to be completed within minutes, but that's definitely not possible as it takes time to debug and verify the issues & multiple times issues are occurred due to incorrect configuration settings & We got those corrected over one to one calls only.

However, You need to understand that, Execution of any code requires a logical framework. Without logic, we can't freely perform tasks, so certain restrictions need to be applied. The entire functioning of the app is based on this logic.

We've sent you another meeting link. We'd love to hear all the concerns/issues you're having. Let's start things all over again. Our team will be happy to build a marketplace for you, together! - Team Webkul

December 27, 2018

Excellent support, excellent app that allowed us to create our own marketplace. Thank you Webkul for a wonderful service.

Xpressmall
Bangladesh
About 3 years using the app
December 23, 2020

excellent app if you want to add multipl vendros o shopify without needing them to log in on your shopify site. has many add on apps that can be puchased, which some are bit downside as we feel they hsould be included with the premium plan. but overall, great pp with great support.

Care Home Shopping
United Kingdom
Over 2 years using the app
March 16, 2022

Excellent support, fast and friendly. Very good service. Thank you for the support guys. Keep up the good work.

Jum3a.com
Iraq
About 1 month using the app
Webkul Software Pvt Ltd replied March 22, 2022

We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at support@webkul.com - Team Webkul

May 26, 2016

I've contacted support with some key questions but they just haven't responded. Can anybody here help?

- Is it possible for me to customise the merchant sign up page? E.g. with colours/logo etc?

- Is it possible to change the text on the merchant sign up page (what you have up here as default has some pretty large grammatical errors in)

- I've uploaded a logo to the backend of my store, but nothings showing? Nothing updates.

Alcoholdelivery
United Kingdom
About 3 years using the app
May 30, 2017

Very useful app, easy to install and operate. In addition the support team was more than helpful and was always ready to help. would definitely recommend it!

Freesigners
United Arab Emirates
About 3 years using the app
February 17, 2017

The apps does everything we need, and what it doesn't do the support team is always available to try to fill the gaps.
I sure recommend this app if you are going for a marketplace strategy in Shopify.

Planetiers
Portugal
Almost 3 years using the app
January 11, 2022

Support is quick and also accurate.
My favorite part of the app from Webkul is that function is continuously updated evolving.
Looking forward to keep work with them.

Fun Portal 2
Japan
About 1 month using the app
Webkul Software Pvt Ltd replied January 17, 2022

Thank You for sharing your amazing experience. Much appreciated :) - Team Webkul

Edited February 28, 2019

They offer plenty of options and apps we can add to the platform. We have asked dozens of questions to their team to get some help with adjustments we wanted to make, and they have always followed up and did their best to help us with what we needed.

KOURTLY
United States
Almost 3 years using the app
Edited September 10, 2020

Hi,

Incase of refunds and returns , I want to charge my seller a fee of 4% for the refunded or cancelled order

How Can I do the same please help me.

Best,
Team OnlyFragrance

OnlyFragrance.in
India
About 1 month using the app
Webkul Software Pvt Ltd replied September 9, 2020

Hi, we have received the same via the support ticket. We will soon reply you on the same.
For any query, you can send us an email on support@webkul.com