Reviews (842)

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces, highlighting features like automated payouts, advanced inventory management, and customizable dashboards that boost efficiency and vendor satisfaction. Additional features such as real-time chat, bulk product edits, and API support streamline management and improve the shopping experience. The support team is praised for their responsiveness and effective live chat service, ensuring the app stays updated and relevant.

May 5, 2023

Extremely satisfied with the customer support here, very helpful and responsive, so far the app has met all my needs, definitely recommend!

Idaho In a Box
United States
About 1 month using the app
October 12, 2015

Got support in a reasonable time, product was easy to install and easy to use, price is super affordable. I have been looking for an app like this for almost 10 years, glad to leave 5 stars ;-) I am more than pleased

Vietsbayvn
United States
About 1 month using the app
May 26, 2016

I've contacted support with some key questions but they just haven't responded. Can anybody here help?

- Is it possible for me to customise the merchant sign up page? E.g. with colours/logo etc?

- Is it possible to change the text on the merchant sign up page (what you have up here as default has some pretty large grammatical errors in)

- I've uploaded a logo to the backend of my store, but nothings showing? Nothing updates.

Alcoholdelivery
United Kingdom
About 3 years using the app
February 20, 2020

there are tons of options to customize, definitely check this one out if you plan to support multiple sellers

NEIMU
Vietnam
About 1 month using the app
Edited October 5, 2017

This app works *most* of the time in the most frustrating ways possible. It has created more headaches for my store than it has solved, and I finally felt compelled to write a review after the most recent one sent me over the edge and made me look stupid with both my customer and my sellers.

I recently found that the app does not collect about 2% of my order data, which results in the seller not being able to see an order that a customer has placed. Big problem. Once I caught it, I was able to inform the sellers to rush out the products to customers, but I really only caught it by chance due to the volume I'm doing (which isn't even that much).

Other big pains:
* The app is developed by some folks in India who do not have 24/7 customer support. Over a recent holiday weekend for India, I was without support for a variety of issues for four days (sent tickets Friday afternoon my time, didn't hear back from app vendor until Tuesday morning my time)
* The app claims to do "seller payments" ... that's really not true. It only lets the seller put in their banking info so you can manually wire them money. I found this out too late, after I had promised sellers that we could do automatic payments, and now I have to go back on my word.
* The password reset function doesn't work sometimes. As a result, my seller has been locked out of their store since Friday (due to lack of support mentioned above)

I had hoped that this app would facilitate my entire back-end until I was making enough revenue to build a custom one. Since I can't pay sellers through it, I can't get the seller shipping to work, and more ... I just use it as a fancy secure way for sellers to push data to Shopify. Had I known it would be this much of a headache, I would've rather done all of that maintenance myself and avoided using this app. Now I'm stuck with it and I'm writing this review in hopes of spurring the developer to put some work into it.

EDIT: I am downgrading my review from 2 stars to 1 star.

After a week of troubleshooting the issue with the dev team, in which they'd claim the issue was fixed and it wasn't (really hard to continuously troubleshoot an issue with someone whose hours don't overlap with yours at all), my store has ALSO decided to randomly and erroneously reassign every product to a new, random seller. So now I've got sellers who sell competing products looking at all the product details (including commission settings) of their competitors, and they know their competitors are doing the same. Of course, because it's normal hours for me the dev team is nowhere to be found, so I'm manually trying to Reassign every product and the app is now timing out and delivering errors. The only silver lining is that my Shopify store hasn't yet been affected (i.e. the customers are still seeing the items correctly assigned).

Local Joe
United States
Almost 2 years using the app
January 14, 2022

We are using this app for fulfillment, the support team does an excellent job in resolving our roadblocks and helping us every step of the way with clear explanation on how to make changes and provide us the screenshots and documents.They respond to our request within 24 hours.

Kanopi by Armstrong
United States
About 1 month using the app
Webkul Software Pvt Ltd replied January 17, 2022

Thanks for taking the time to provide this great feedback. We're really happy to hear your amazing experience ! Happy Selling :) - Team Webkul

November 17, 2023

Vashu bhatt is very helpful and the app is easier to understand now

Holistic Vybez
United Kingdom
About 1 month using the app
September 12, 2023

We had a great service with lots of help in setting up our market place. Thanks team.

Clinicians Check
United Kingdom
About 1 month using the app
July 20, 2023

The Support on this app was world class! Very fast replies and Shivangi was really polite and patient helping me put with the configuration!

Shopy
United States
About 1 month using the app
July 14, 2023

Do not subscribe for this app if you can find other multi-vendor options!!! There are a lot shortcomings with this app. I am stuck with them as I have set up after so much trouble. It's not worth the trouble. In addition the customer service makes it miserable! They don't get on call. They have only chat option and that too they work on limited times (Indian Standard Time). I am based in the USA and they don't consider that at all. I have to stay awake for these people to go live. They are not even considerate to get on call instead of chat. The chat agents are incompetent and don't understand their own software most of the times. They always say we will get back to you shortly via email after the developer looks into the issue which takes 12-24hr to get any response back and sometimes the response isn't even helpful. They are also sometimes incapable to explain the issue to their developer and it's such a waste of time. Ultimately it's my loss as they are not immediately able to resolve any of my issues in my live website.

I don't understand why this company swears by chat and email communication when call can make things so simple and quick. It just doesn't make sense to me. I get so stressed talking to their support. I cant express how frustrating it gets!

Find other alternatives if you can. This app shouldn't be your first choice.

Hope this review is helpful!

Ethereal Outfitters
United States
Over 1 year using the app
Webkul Software Pvt Ltd replied July 17, 2023

Hi! Thank you for the review. Please excuse us for the less satisfied response, As you know the app is loaded with tons & tons of features. Due to the lots of features of the app, learning is required, and we are here to provide multiple instances of help.

Further, As you mentioned, We haven't made a one-to-one call with you but we can see from the tickets history that, we have done one to one calls multiple times with you regarding the app so this statement is quite incorrect.

Also, We found that , You want the tasks to be completed within minutes, but that's definitely not possible as it takes time to debug and verify the issues & multiple times issues are occurred due to incorrect configuration settings & We got those corrected over one to one calls only.

However, You need to understand that, Execution of any code requires a logical framework. Without logic, we can't freely perform tasks, so certain restrictions need to be applied. The entire functioning of the app is based on this logic.

We've sent you another meeting link. We'd love to hear all the concerns/issues you're having. Let's start things all over again. Our team will be happy to build a marketplace for you, together! - Team Webkul