Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for transforming single vendor stores into multi-vendor marketplaces. They praise its advanced inventory management, customizable settings, and user-friendly interface. The app integrates with platforms like Stripe for easy payment processing and is noted for its wide range of functionalities. Merchants appreciate the responsive customer support and find it particularly useful for selling digital assets.

April 23, 2015

the app is good , it has nice features and facilitate on us several work and our sellers now are happier .. customer support is fast and good ... we rated 4 starts and not 5 as we see that this app can have more options, and be more flexible on store owner to shape configurations as they want and not have to make paid change requests. Anyway, its a good start and we feel that the team is working hard to achieve better for us :)

Kickin'
Canada
2 months using the app
Edited March 4, 2020

We had a few issues setting up but support was responsive in terms of fixing any bugs. I recommend having a copy of your theme before making major changed with the app. Doing this helps support greatly in terms of pointing out where any issues arise. But the app is great, it really is sth my vendors have enjoyed using and I recommend it 100%

nairobijackets
Kenya
27 days using the app
January 6, 2021

The support is really helpful in case you need them. The answer very quickly and they are supper happy to help you!

Frippie
Switzerland
20 days using the app
May 3, 2017

Up to mow I had no issue in regards people selling on my site.

Thanks to this app I can charge on how much the seller would need to pay in fees after an item sells. The only downside is the lack of things it needs

(1) is shipping where the seller can pick on how much to charge for shipping
(2) the cost of paying $45 PCM is very costly if you only got what maybe 3 sellers if that and they hardly sold anything hmm seems to cost a fair bit

regards to payment it works like a Normal site even then I would prefer Shopifly payments to pay you instead of paypal as with them they charge you too much in fees.

so for my total rating, it's 4 out of 5 until they can fix some things like the shipping thing for sellers but other than that it's a very handy app

p.s

now we can say goodbye to ebay and amazon and hello Multi Vendor Marketplace :D

you can find more what I do by visiting

https://www.facebook.com/Sellareptile/

Sell A Reptile
United Kingdom
20 days using the app
August 29, 2017

Its really owsum app. Their support is amazing.

Spoofytees
United Kingdom
10 days using the app
June 21, 2022

Good app with lots of features to facilitate our needs to run multivendor marketplace. Great customer service.

Tenbox
Cambodia
9 days using the app
Webkul Software Pvt Ltd replied June 21, 2022

Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul

April 20, 2023

Very nice and helpful support. The app serves its purpose. However, since I place a lot of value on usability and design, I probably won't continue to use the app. 4 stars from me. By the way, the support should stop asking penetratingly for ratings. If i may submit a suggestion for improvement: change the usability of your dashboards and use an appealing design, at least for the customer area, so that people want to use your solution. Otherwise the website looks very trashy and confusing. Unfortunately, you are the only vendor marketplace app in the app store, so I have to use a CMS other than Shopify for my project. Best regards.

StadCouture
Germany
About 23 hours using the app
Webkul Software Pvt Ltd replied April 20, 2023

Thanks for giving your valuable feedback.

Regarding Review- We always welcome honest feedback from store merchants. If we feel the client is happy with the app and support, then we ask once to the client for a review and rating of the app. And if the review is requested multiple times from our end, please share the reference ticket or chat number on support@webkul.com, and we will look into this. We never penetrate clients to give reviews for the app.

Regarding the Dashboard Design- As the app is very vast and has lots of functionalities, so we have provided a standard design for the app. But, we have provided the option of Custom Js/Css for making the changes in the seller portal. And we have also provided the codes for editing the Seller Signup/login page as the client's choice. Since this is a SAAS-based platform, it is not possible to make the design changes as per every client's requirements.

We are continuously improving the design of the app. Also, we are always open to good suggestions for improving the app. But for changing the design of the app, there are some processes that we need to follow.

If you have any further queries or clarification, then please connect us at support@webkul.com

Looking forward to hearing from you soon.

Thanks & Regards

Team Webkul

October 6, 2023

Játékvilág Börze
Hungary
3 months using the app