Reviews (1,993)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective translation capabilities, enhancing global customer engagement and increasing conversions. It features easy setup, extensive customization, automatic and manual translations, and seamless Shopify integration. The app is praised for its reliability and fast performance. Customer support is noted for its quick and professional issue resolution, often within 24 hours.

January 12, 2025

Why not this app? Because if I uninstall it in the future, I will lose all the money I've already paid to GTranslate, as all the translations will disappear. On top of that, there will even be a notice to my customers implying that I owe them money! This is completely unfair and unacceptable. Your approach is unprofessional and outrageous. Enough is enough!

Fuel iQ
Ireland
7 months using the app
November 18, 2024

I asked to hide the language selector and my website, the answered the only way was to upgrade the plan. That was false since it was simply needed to add a custom line of CSS. Do not trust them, just trying to make you pay

Alienation
Cyprus
Over 4 years using the app
December 12, 2024

bad CS, and they charged me without notify me, and I don't need the paid plan , and i was charged 19.99 and get nothing

Evridwearcustom
United States
About 1 month using the app
April 25, 2024

The app's translations are subpar and the customer support is disappointing compared to other apps.

Phaos Design
Romania
3 days using the app
March 5, 2024

La aplicación tiene muchos errores. Las tallas de S, M y L se traducen mal. Y las pantallas de pago (que es lo mas importante) no se traducen

elixirclothes.com
Spain
29 days using the app
July 18, 2021

Doesn't work well at all! until they don't find a solution to integrate with Shopify perfectly this app is a fail. for those who want to sell outside of the US choose an app the Shopify supports.

Israel-Cart
United States
Over 5 years using the app
Edited November 28, 2023

Horrible service from MILENA. The app doesnt allow us to translate slideshow and 1 hour of fighting she says we can do it ourself instead of helping like her other colleagues do normally. Such a pain to have to fight and loose so much time

Les Tissées
Canada
Almost 4 years using the app
Edited April 28, 2023

If you want your website to kill your SEO ranking, install this app. We hired developers and proved they are doing damage to the website's ranking and the support agents of the chat are very unprofessional, they don't understand what they are doing. there's no point talking with them. it's better to use another app to translate pages. we won't waste any time talking with people that don't understand what they are doing. they said exactly it's okay to have multiple h1 tags per page and it's no problem for SEO. there's nothing to talk about it after that.

The customer agent Elen provided ridiculous information and we had to prove how she was wrong by paid developers. Then they stopped replying to the chat. It's better to avoid an app that damages your SEO ranking and ignores your conversation when they realize they were wrong. Most stores won't even notice this if they don't investigate with paid developers.

Enviable Beauty
United States
Over 2 years using the app
Edited December 7, 2023

Gtranslate are really not honnest and not skilled people.
The app brought so many errors on my website, and they never helped with it, they ended up just blocking my account after maybe 3 years because I was insisting too much that they solve the issue.
This is one of the worst support you can find, and the worst technology.

Most reviews here are fake because they insist a lot for you to give a review when they do a small adjustment.

Aurora & Co.
United States
About 2 years using the app
July 20, 2021

If I can write a negative star review for the G Translate support I will. The app has various problems, on which their Support is completely unhelpful 1) Incompatibility with Shopify's sitemap URL structure, resulting in all local language URLs being wrong on the sitemap, which is bad for SEO. I had to use a complex workaround. 2) Auto switch to browser language - it does not work, and their support is completely unhelpful, to put it nicely 3) Related to #1, with GTranslate each language will be a different subdomain, resulting in Google itself deeming every language as separate websites, which is terrible for SEO If you don't care about SEO and auto-switching to your customers' languages this app works fine. But you do, stay away from it!

Ideali
Hong Kong SAR
Almost 2 years using the app