Reviews (1,994)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its effective translation capabilities, enhancing global customer engagement and increasing conversions. It features easy setup, extensive customization, automatic and manual translations, and seamless Shopify integration. The app is praised for its reliability and fast performance. Customer support is noted for its quick and professional issue resolution, often within 24 hours.
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I was not satisfied with the app. Despite trying countless times over the years to find solutions to make it work for us, it has always been a struggle. The support is cumbersome and only partially helpful. They don’t fully engage with solving the issue. The most they do is send follow-up emails, but ultimately, they don’t provide the help you need.
First impression is that the translation needs to be adjusted a lot. So far not very happy with the result.
The agent I talked to (Vahan) about a technical problem was very helpfull and fixed my tecnical issue.
App doesn't work properly. Theme is bugging after changing languages. They try to fix it for 2 weeks and said it works fine. Well it never worked for us.
Customer service answering fast.
App with potential but it's bugging and translations are not always right.
Manual customization removed, the whole code is now messed up, therefore the upper part of our website, and now we need to to contact support do to any change... that what we were able to do ourselves a couple of months ago.
It is very nice that the app is free, but the translations just don't make any sense. The words get all mixed up. It just doesn't provide a nice and clean translation.
The reason this gets only 2 stars are 2 main issues : 1. Way overpriced (when you think shopify costs $30 per month for a vry extensive system and platform) - this at the same cost after any useful addons are selected also at very close to $30 is a bit of a rip off - this is $350 per year... which once setup doesnt mean any work from them or any ongoing heavy use like complex software. The price ...
this app is good use, the only issue is it doesn't translate properly...
as a french speaker the doesn't translate the way i wanted
ok app but difficult to set up and their live chat is not always avail which is red weird. if someone dies not respond i will not be using. its confusing
app performance decent, but like every other app you might have to work on improving some translations but if you need help with that good look finding a rep that is actually willing to help you and not just send you articles, not even mentioning that they take longer to answer than any other app i have worked with
I used the apps for few weeks. The app has a bug with the checkout page. I wanted to get the checkout page to match the language of the site, with no success. For example, I wanted a French checkout page for a French website, and an English checkout page for the English website, but GTranslate failed to do that. I reached the support multiple times, and also spoke with the deputy CEO as well, but ...