Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a game changer for selling highly customizable products with complex options, logic, and layered visuals that closely match real items. They like the modern, intuitive design experience, easy design-to-cart flow, and strong branding controls. While the builder has a learning curve, tutorials help, and updates are quick. Support is frequently praised as fast, thorough, and very hands-on, including with theme integration and custom code.
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Expensive will steal fees and outdated never makes updates anymore that are useful
Edit : No your pricing is not transparent you guys charge 2% hidden sales fees and keep them on every order irrespective of it being cancelled, refunded, or chargebacked via fraud. You are milking merchants and stealing for such a basic editor and you force login every time instead of a native dashboard app
We’re sorry Kickflip wasn’t the right fit for you, and we appreciate the time you spent with us. All of our pricing, including transaction fees, is clearly listed on our website. It reflects the significant ongoing investment required to build a powerful product customization platform. We continue to ship new features and improvements regularly, and we listen closely to merchant feedback as we do. We know we won’t be the right product for everyone, and we respect that. Our focus remains on delivering the best customization experience for the merchants who rely on us.
highly recommend kickflip if your business focuses heavily on customized products. The AI assistant can answer 90% of the question when i need help setting the customizer up, and the live agents are almost always there as well.
My only complaint for kickflip is the cost of using it.
Thank you for the kind words. We're glad the AI assistant and our live team have made it easy to get your customizer set up! We hear you on cost, and it's feedback we take seriously as we look at how to keep delivering value across our all plans.
Reach out anytime you need a hand!
Kickflip has been the lifeblood of our website. When we ran into issues after a website update, their support team was incredibly helpful and got us back up and running quickly. The customizer is a huge part of our business, and knowing we can count on responsive, knowledgeable support gives us a lot of confidence. Highly recommend!
Thank you so much for this thoughtful review! As a long-standing Kickflip user, your trust means a great deal to us. We're thrilled to hear the customizer has become such a key part of your business, and that our support team was able to jump in quickly when you needed it. We look forward to continuing to support you!
We've had a great experience with Kickflip and their support team. After our customizer suddenly stopped working due to Shopify's App Embed integration changes, Cindy quickly investigated the issue, explained exactly what had happened, and their team implemented the required fix for our store. Everything is working perfectly again.
The app offers a lot of flexibility for product customization, and the customer support has been outstanding. A special thank you to Cindy for the excellent communication and quick resolution. Highly recommended!
Thank you so much for the kind words! We’re really glad we could get everything working perfectly again. We truly appreciate your recommendation and are happy to support your product customization needs.
It's a bit of a learning curve, but the customer support makes it much easier. In the end we get to do something that our competitors don't. I strongly dislike that they changed my plan in the old store from a Pay as You Grow to paying a monthly fee. I strongly considered ditching it at that time and I'm still trying to figure out if they still care about smaller businesses trying to grow as the 60 bucks a month is steep for the little guys - especially when the percentage of sales didn't go down significantly. Other than that - 5 stars. We'll see if it's profitable or not.
Thank you for the feedback! We're glad our support team has helped make the learning curve easier and that Kickflip is helping you offer something your competitors can't.
Supporting merchants of all sizes is incredibly important to us, and we're committed to continuing to innovate and deliver value as your business grows.
We're grateful to be part of your journey and will be here whenever you need us!
Rosalie from Kickflip was extremely helpful in helping me with my technical issue. She was able to resolve it within the same day. Thank you so much! A+ Experience
Thanks for taking the time to share your experience! We’re glad we could resolve your issue quickly. All the best!
Great customer service from the Kickflip team. Everyone I've spoken to is both reliable and supportive.
This made our day! 🙌 Our team is obsessed with helping merchants like you win, and reviews like this are rocket fuel for us. Huge thanks for taking the time to share this.
-The Kickflip Team
Absolutely terrible customer service. I would avoid this and seek better alternatives as someone who uses customizers often. I Hope I can save at least 1 person from this terrible company.
We're sorry to hear about this experience. We take all comments seriously as an opportunity to improve our product and our service.
At Kickflip, we're dedicated to the success of every merchant we work with, and we wish Great Call Athletics continued success.
Responsive customer service. App does everything I need.
Love this. The best software quietly does exactly what you need, and the best teams show up when you need them. Thanks so much for the kind words. We’re really glad Kickflip is helping.
It's been a great app for allowing our customers to customize their products. Their customer experience has honestly been exceptional, with support always available and willing to help us through any issue.
Thank you! It means a lot to hear that Kickflip is helping make the experience easier for your team and your customers.
A great product configurator platform is only as strong as the people helping you get the most out of it, and we’re grateful to be part of what you’re building.
