Reviews (125)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for streamlining product customization, allowing customers to design products themselves. It integrates well with Shopify, offering features like layered images and material selections. Merchants praise its intuitive design, reliable performance, and exceptional customer support. The app supports complex product configurations and is mobile-compatible. While there's a learning curve, instructional videos and responsive support make it easy to use, enhancing the customer experience.
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The change in plans is not justified especially for store owners who are from countries whose currency is not as strong as dollar. Because in that scenario, you are earning in a weaker currency and paying for this app in dollars. Ideally they should have moved to tiered pricing with minimum fixed charge + per order revenue percentage. So unless your store is earning upwards of 10k dollars in a month (after currency conversion) this app is not for you. I used this app for over a year and functionality wise it is fine but the change in pricing was not justified. I have found a better option with almost 1/6 of their price and moving to it.
Hi,
Thanks for sharing this, and sorry it led to that decision after more than a year with Kickflip.
Kickflip is designed to give brands access to a very advanced product customization platform, with strong performance and hands-on support behind it.
We also followed up by email after your review to better understand your situation. If you’d like to continue the conversation, we’re happy to pick it up there.
This has nearly as high a learning curve as mid-level photoshop. They'd do well do let everyone use the software for free (developing their products) and stick to a flat 2% on every product sold. Sadly, the monthly fee combined with the learning curve kills your product before you ever get it off the ground. The transaction fee is reasonable - it's the monthly fee that kills, especially when you are just getting started.
Sorry to hear you had that experience. We know getting started with product customization can come with a learning curve, and we’re continuously working to make the setup simpler and more accessible.
Kickflip is built to give brands access to a powerful product customization platform with a fully no-code setup, so you can create and launch configurators on your store without technical skills. Our team is also available in real time whenever help is needed.
Our transaction fee starts at 1.95% on customized products sold and decreases with volume, down to 0%.
We’ll reach out by email so we can continue the conversation and see how we could have done better.
ich kann Kick Flip nur empfehlen!
erstens wirklich easy damit zu arbeiten und bei schwierigen Fragen hilft das Team oder die KI
mir half sogar die KI bei einer sehr kniffligen Frage mehr als das Team - die Frage war damals zu komplex.
wer Hilfe braucht - der Youtube-Kanal ist die erste echte Anlaufstelle! super gemachte Videos und wer etwas erreichen will mit seinem Konfigurator muss sich halt auch einmal auf seine 4 Buchstaben setzen und mitdenken. und für alles andere hilft das Team
in den eigenen Shop ist KickFlip auch sofort integriert und GOTT SEI DANK gibt es nicht, wie bei allen anderen, ein Einstell Limit (zumindest noch nicht).
Ich arbeite nun seit einem Jahr damit und bin bis dato sehr zufrieden - auch dass immer weiter am System im HIntergrund gearbeitet wird!
This is what we love to hear. 🙌
We’re building Kickflip for customers exactly like you. 🚀
Danke für dein Vertrauen.
Customer support cares about giving all users a positive experience and is quick to respond to any needs. Don't hesitate to reach out.
We appreciate you taking the time to share your feedback.
Our Scale Plan has been our standard plan for some time. We’ve reached out by email to follow up directly.
It takes a while to understand how to use all the small features in Kickflip, especially if you have something super specific in mind. However, the customer service is incredible, and they are always willing to help.
Thanks for the thoughtful review. 🙌 We’re glad to be in your corner and excited to keep building with you.
Ich kann Kickflip nur empfehlen. Vor allem der Support hat mich überzeugt! Unser neuer Konfigurator ist einfach klasse! :)
Vielen Dank, freut uns riesig zu hören.
Stark, dass euch der Konfigurator und unser Support überzeugen konnten.
Weiter so und viel Erfolg mit euren Projekten.
Unintuituve, difficult to use, does not work, overall a terrible app
Thanks for sharing your feedback. We're sorry that your experience with Kickflip did not meet expectations. We’ve reached out to you directly by email so we can better understand what happened and see how we can help.
Great looking app for customers, they can now easily order customizable products from us.
Why 4-stars: Pretty heavy to build new products and learning curve for the app is pretty long, but it gets the work done. I hope they make updates so the product control could be more fluid in the future.
Great support!
Thank you for being with us for nearly two years and for taking the time to share this. We hear your concerns. Our north star is simple: deliver a premium experience that’s intuitive, fast, and unquestionably valuable.
Over the past months we’ve been shipping improvements to streamline product setup and accelerate order processing. We’d like to review your current workflow with you, and help optimize your configuration.
If you’re open to it, please reach out to us over live chat or reply to the email we've sent you. We appreciate your feedback, and we’re committed to earning back your confidence.
The application is generally intuitive for new users, and the customer service support is outstanding.
Kickflip has been great for our custom sportswear items Builder can be as simple or as dynamic as you want it to be, and the support is fast and helpful when needed. Would absolutely recommend it to whomever is looking for a customizer in Shopify.
We’re really happy to hear that Kickflip has been a great support for your custom sportswear collection! It’s been wonderful working with you over the past two years and seeing the impressive results you’ve achieved. Knowing our builder and support team have made a positive impact means a lot to us, and we truly appreciate your recommendation! 😊
