Reviews (122)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer experience with real-time product customization, particularly for complex products. It streamlines operations by allowing instant visualization and insights into customer preferences. The interface is user-friendly and integrates well with Shopify, supporting a seamless design-to-checkout process. Features include AI support and intuitive tools suitable for all skill levels. The support team is responsive and effective in issue resolution.
Refine
-
By rating
Unexpected up-front price increase from $0/mo to $56/mo after two years of use. Not worth it for small scale businesses.
We appreciate you taking the time to share your feedback.
Our Scale Plan has been our standard plan for some time. We’ve reached out by email to follow up directly.
Was only good until free and was an option to pay per order. The paid plans are not justified at all
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that the current pricing wasn’t what you were expecting.
The Scale plan has been our standard offering for some time and is designed to give merchants access to a powerful product customizer, ongoing improvements, and dedicated human support. We’re committed to keeping Kickflip accessible and fairly priced, while continuing to enhance the experience and deliver strong value for businesses at every stage of growth.
We followed up by email.
It takes a while to understand how to use all the small features in Kickflip, especially if you have something super specific in mind. However, the customer service is incredible, and they are always willing to help.
Thanks for the thoughtful review. 🙌 We’re glad to be in your corner and excited to keep building with you.
Great looking app for customers, they can now easily order customizable products from us.
Why 4-stars: Pretty heavy to build new products and learning curve for the app is pretty long, but it gets the work done. I hope they make updates so the product control could be more fluid in the future.
Great support!
Thank you for being with us for nearly two years and for taking the time to share this. We hear your concerns. Our north star is simple: deliver a premium experience that’s intuitive, fast, and unquestionably valuable.
Over the past months we’ve been shipping improvements to streamline product setup and accelerate order processing. We’d like to review your current workflow with you, and help optimize your configuration.
If you’re open to it, please reach out to us over live chat or reply to the email we've sent you. We appreciate your feedback, and we’re committed to earning back your confidence.
Works excellent as we had hoped!
This made our day. Thanks for the 5 stars 🙌
Unintuituve, difficult to use, does not work, overall a terrible app
Thanks for sharing your feedback. We're sorry that your experience with Kickflip did not meet expectations. We’ve reached out to you directly by email so we can better understand what happened and see how we can help.
Die App ist super aufgebaut, man kann alles individuell gestalten und auf seinen Shop anpassen.
Der Service ist extrem schnell und hilft einem bei jedem Problem bis es gelöst ist und die Erklärungen sind super so dass alles rasch gefunden und richtig gestellt werden kann.
Der Preis ist auch total in Ordnung.
Fakt: Könnte mich in keinem Punkt beschweren und kann die App nur weiterempfehlen.
Vielen Dank für die großartige Bewertung! Wir freuen uns riesig zu hören, wie gut Ihnen Kickflip gefällt und dass unser Team Ihnen helfen konnte, wann immer Sie Unterstützung brauchten. Geschichten wie Ihre erinnern uns daran, warum wir tun, was wir tun – Unternehmern zu helfen, ihre einzigartigen Produkte zum Leben zu bringen. Wir wünschen Ihnen weiterhin viel Erfolg mit Ihrem Shop!
--
Thank you so much for the amazing review! We’re thrilled to hear how much you’ve enjoyed using Kickflip and that our team could be there when you needed support. It’s stories like yours that remind us why we do what we do: helping entrepreneurs bring their unique products to life. Wishing you continued success with your shop!
Extension géniale, elle permet de faire énormément de choses et d’offrir une expérience client superbe.
Merci beaucoup pour ce super retour. On est ravis que Kickflip vous permette d’offrir une expérience client à la hauteur de vos ambitions. Hâte de continuer à construire la suite avec vous! 💙
Great product and outstanding support
Kickflip is a powerful and flexible product configurator. The app itself works great, but what really stands out is the support team.
Whenever we had a question or ran into an issue, the Kickflip team took the time to help us properly. You can tell they genuinely care about solving the problem, not just giving quick or generic answers. They explain everything clearly, think along with you, and stay involved until everything works perfectly.
It’s rare to find a team that is this patient, dedicated, and willing to go the extra mile. You truly feel supported at every step.
Highly recommended for anyone looking for a professional configurator with exceptional customer support.
We care deeply about building a platform that works, but even more about showing up when our customers need us. Thoughtful questions deserve thoughtful answers, and we’re always happy to roll up our sleeves alongside you. Appreciate the trust and the recommendation. Excited to keep building with you.
After trialling a bunch of product configuration apps we went ahead and used Kickflip. Here is my review:
Firstly, the support team are GREAT and really helpful, get back to every inquiry quickly and are able to offer good advice, thanks Cindy and Elisabeth - we were able to complete our build on time with your help!
The UX is very nice and clean. The logic is easy to use. I believe our project was quite a bit more complicated than some of the others in the demo store. In some instances we had to use many simple conditions because there was not an option for a complex condition. With that said, we were able to achieve absolutely everything we needed - so this is certainly not a criticism.
Have read a couple of other negative reviews here and do not agree with the points they have made - our experience has been excellent throughout.