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Kickflip has been the lifeblood of our website. When we ran into issues after a website update, their support team was incredibly helpful and got us back up and running quickly. The customizer is a huge part of our business, and knowing we can count on responsive, knowledgeable support gives us a lot of confidence. Highly recommend!
Thank you so much for this thoughtful review! As a long-standing Kickflip user, your trust means a great deal to us. We're thrilled to hear the customizer has become such a key part of your business, and that our support team was able to jump in quickly when you needed it. We look forward to continuing to support you!
We've had a great experience with Kickflip and their support team. After our customizer suddenly stopped working due to Shopify's App Embed integration changes, Cindy quickly investigated the issue, explained exactly what had happened, and their team implemented the required fix for our store. Everything is working perfectly again.
The app offers a lot of flexibility for product customization, and the customer support has been outstanding. A special thank you to Cindy for the excellent communication and quick resolution. Highly recommended!
Thank you so much for the kind words! We’re really glad we could get everything working perfectly again. We truly appreciate your recommendation and are happy to support your product customization needs.
Rosalie from Kickflip was extremely helpful in helping me with my technical issue. She was able to resolve it within the same day. Thank you so much! A+ Experience
Thanks for taking the time to share your experience! We’re glad we could resolve your issue quickly. All the best!
Great customer service from the Kickflip team. Everyone I've spoken to is both reliable and supportive.
This made our day! 🙌 Our team is obsessed with helping merchants like you win, and reviews like this are rocket fuel for us. Huge thanks for taking the time to share this.
-The Kickflip Team
Responsive customer service. App does everything I need.
Love this. The best software quietly does exactly what you need, and the best teams show up when you need them. Thanks so much for the kind words. We’re really glad Kickflip is helping.
It's been a great app for allowing our customers to customize their products. Their customer experience has honestly been exceptional, with support always available and willing to help us through any issue.
Thank you! It means a lot to hear that Kickflip is helping make the experience easier for your team and your customers.
A great product configurator platform is only as strong as the people helping you get the most out of it, and we’re grateful to be part of what you’re building.
This has nearly as high a learning curve as mid-level photoshop. They'd do well do let everyone use the software for free (developing their products) and stick to a flat 2% on every product sold. Sadly, the monthly fee combined with the learning curve kills your product before you ever get it off the ground. The transaction fee is reasonable - it's the monthly fee that kills, especially when you are just getting started.
Sorry to hear you had that experience. We know getting started with product customization can come with a learning curve, and we’re continuously working to make the setup simpler and more accessible.
Kickflip is built to give brands access to a powerful product customization platform with a fully no-code setup, so you can create and launch configurators on your store without technical skills. Our team is also available in real time whenever help is needed.
Our transaction fee starts at 1.95% on customized products sold and decreases with volume, down to 0%.
We’ll reach out by email so we can continue the conversation and see how we could have done better.
Works great and great customer service
Thank you. We built Kickflip to make product customization feel simple, powerful, and delightful, and it means a lot to know the experience is working for you. We truly appreciate your support.
The change in plans is not justified especially for store owners who are from countries whose currency is not as strong as dollar. Because in that scenario, you are earning in a weaker currency and paying for this app in dollars. Ideally they should have moved to tiered pricing with minimum fixed charge + per order revenue percentage. So unless your store is earning upwards of 10k dollars in a month (after currency conversion) this app is not for you. I used this app for over a year and functionality wise it is fine but the change in pricing was not justified. I have found a better option with almost 1/6 of their price and moving to it.
Hi,
Thanks for sharing this, and sorry it led to that decision after more than a year with Kickflip.
Kickflip is designed to give brands access to a very advanced product customization platform, with strong performance and hands-on support behind it.
We also followed up by email after your review to better understand your situation. If you’d like to continue the conversation, we’re happy to pick it up there.
Très bon SAAS de configurateurs, permet de générer un output de qualité ; a voir sur la durée tout de même
Merci beaucoup! 🙌
Ravi de voir que Kickflip vous aide à créer des configurateurs de qualité et à générer un output à la hauteur de vos attentes. On améliore constamment notre plateforme pour qu’elle reste solide et performante sur le long terme. 🏎️ 🏆
