Reviews (95)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
December 2, 2022

Chloe was very helpful at guiding me thru the process of setting up the chat and answered all the questions in detail. Thankyou so much!

KingKustoms
United States
26 days using the app
NestScale replied December 4, 2022

Hi Tisha,
It's Chloé here from NestScale team.
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us!

If you have any further questions or concerns, feel free to contact us. We would be more than happy to help!

Regards,
Chloé

April 17, 2023

You re the best chat app here! and customer service is great. i am so happy to hace your service its also free!

Clazzi
Türkiye
22 days using the app
NestScale replied April 19, 2023

Thank you so much for your review. This really made my day!

Let us know if you have any questions or need help. Have a nice day, and take care!

Regards
Jenny

August 2, 2023

This is very good app it's give me facility over 24/7 I am giving ratings of 5 ⭐⭐⭐⭐⭐ .....this app helps u a lot

Mindfull Mall
India
20 days using the app
NestScale replied August 6, 2023

Dear customer,

Thank you for the fantastic feedback and the 5-star rating! We're thrilled to hear that our app has been helpful to you and provided round-the-clock facilities. Your satisfaction is our priority, and we're glad to have made a positive impact.

If you ever need any further assistance or have more to share, feel free to reach out via support@nestscale.com. We're here to continue providing you with a great experience and support.

Regards,
Chloé

April 21, 2023

I'm still new but so far my experience has been great, mostly I appreciate the help I got integrating it to my shop. I'm not a computer wiz, actually I installed the app and abandoned setting it up coz wasn't sure of what to do, and out of nowhere received a text asking me if I need help setting up. That I really really appreciated. Thank u very much. I hope to have a successful journey with u guys

Mya and the Governor FH
South Africa
18 days using the app
NestScale replied May 8, 2023

Hi,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us.

If you need further help, feel free to contact us via live chat or email at support@nestscale.com

Regards,
Chloé

August 18, 2023

that is great. support is also good and immediate.
Fully recommended. All you guys will enjoy that app.

Crave Mall
Pakistan
17 days using the app
NestScale replied August 27, 2023

Dear valued customer,

I'm thrilled to hear that you're enjoying the app and have had a positive experience with our support! Thank you for your recommendation and kind words.
It's our goal to ensure your satisfaction and provide a seamless experience. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out.
Your success with the app is what motivates us! 🚀😊

Best Regards,
Chloé - Customer Success Manager @ NestScale

November 1, 2023

Absolutely love the many accessories attached to this inbox and Helpdesk app. It works very well with my business and I have been enjoying it so far. Also customer service is Topnotch which is always essential and a plus .

Queens Beauty Lounge
United States
14 days using the app
NestScale replied November 2, 2023

Dear customer,

Thank you so much for your positive feedback! We're delighted to hear that you're enjoying the features that come with our NestDesk app.
We're committed to providing excellent customer service, and we're thrilled to know that you've had a top-notch experience with us.
If you ever need any assistance or have more feedback, please don't hesitate to reach out. We're here to support your business every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

October 26, 2022

molto veloci e disponibili, un ottima applicazione per implementare qualità e professionalità al proprio store/sito

AbyssQueen
Italy
14 days using the app
NestScale replied November 1, 2022

Grazie mille per aver dedicato del tempo a scrivere questa fantastica recensione. Non esitare a contattarci se hai bisogno di assistenza. Il nostro team di supporto è felice di aiutarti!

December 12, 2022

Still early days but the support team (Rachel) helped me along the way. Really liking how you can create a draft order in the chat and send it out as a URL.

MISMO Body Care
Australia
14 days using the app
NestScale replied December 12, 2022

Hi Bret,

Thank you so much for your nice review! It motivates us a lot to improve and serve customers better.

If you need any help, feel free to contact us via live chat or email at support@nestscale.com.

Regards,
Rachel

December 1, 2022

I installed the app due to site issues and needed a better way for clients to communicate the issues quickly rather than using the contact form. A lot of the Shopify apps were not working with my site but this one does. I haven't used the app much yet although it seems to function well enough for what I need, but what puts me at ease is their customer service is quick and efficient.

Angry Cat
United Kingdom
12 days using the app
NestScale replied December 1, 2022

Thank you so much for your review. This really made our day!

Let us know if you have any questions or need help. Have a nice day, and take care!

Regards
Rachel

Edited May 6, 2023

I'm still new but so far my experience has been great, mostly I appreciate the help I got integrating it to my shop. I installed the app and abandoned setting it up coz wasn't sure of what to do, and out of nowhere received a text asking me if I need help setting up. That I really really appreciated. Thank u very much.

Prime Bakery
Sweden
10 days using the app
NestScale replied May 8, 2023

Hi,

Thank you so much for taking the time to leave us such an amazing review. It means a lot to me and the whole team and we will do our best to deserve your trust.
Please do not hesitate to contact us for getting back in touch if you need any further assistance!
Also, please feel free to send any other feedback that you do have - we always love to hear from you!

Regards,
Chloé