Reviews (147)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing online store visuals by offering image swatch options for product variants, which simplifies customer selection and boosts engagement. They appreciate its easy setup, seamless integration, and customization options. The app's performance is well-regarded, with fast and effective customer support enhancing its reliability and stability.
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A great App to Use. had some difficulty setting is up from Lily from Support was hugely Helpful. She was very patient.
I would also say that the customization options are also a lot so you are bound to find a right fit.
Dear customer,
Thank you so much for your kind words! 💙 We're thrilled to hear that you found the app useful and that Lily was able to assist you. We’ll be sure to share your feedback with her!
Customization is definitely one of our key focuses, and we're glad you found the right fit. If you ever need any further support or have suggestions, we’re always here to help. 🚀
Happy selling! 😊✨
Rachel - Customer Success Specialist @NestScale
Special thanks to "Rachel" for solving all my problems; she has helped in every possible way.
Dear customer,
Thank you so much for your kind words! 😊 It truly means a lot to know that I was able to help and make things easier for you. Providing great support is always our goal, and I’m happy I could assist in every way possible.
If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience with our app!
Wishing you continued success with your store! 🚀✨
Best,
Rachel - Customer Success Specialist @NestScale
Works great. Added much needed variant swatches to our collection pages. Perfect solution. The team has been VERY helpful in making adjustments to make the app work with our store. Highly recommend.
Dear customer,
Thank you so much for your review! We’re thrilled to hear that the variant swatches are a great addition to your collection pages and that they’re meeting your needs. We’re glad to be the perfect solution for you! If you ever have more feedback or need assistance, don’t hesitate to reach out.
Regards,
Chloé - Customer Success Manager @NestScale
They started as free and then suddenly start charging money.
Hi,
Thank you for sharing your feedback. I completely understand your frustration, and I’d like to clarify the situation for you and others who may be reading this.
You initially installed our app on May 14 2024, during a time when we only offered a free plan. Since then, we’ve updated our pricing structure to introduce more advanced features under a paid plan, but I want to highlight that you were never charged for the features you had access to on the free plan.
After uninstalling and reinstalling the app within a couple of hours, Shopify’s policy automatically applied the new pricing plan upon reinstallation. This change wasn’t something we directly enforced – it’s part of Shopify’s system for updated app subscriptions.
When you reached out to us, our team member Lily explained the situation in detail. I also personally offered you a special plan to acknowledge your loyalty as an early user, but I understand you didn’t feel this was the right fit.
We truly value you as a customer and would love to find a resolution that works for you. I’d really appreciate it if you could reconsider my offer by replying to the email. Our goal is to continue supporting you and ensure you get the most value from the app.
Thank you again for your time and understanding. Please feel free to reach out if you’d like to discuss this further.
Best regards,
Chloé Nguyen
Customer Success Manager @NestScale
This app is super easy to use and did exactly what I wanted.
Dear customer,
Thank you so much for the great feedback! 😊 We're thrilled to hear the app was easy to use and met your expectations. If you ever need any assistance or have suggestions, feel free to reach out. We're always here to help! 🚀
Regards,
Rachel - Customer Success Specialist @NestScale
The NS Image Swatch Variant Option app has been a fantastic addition to our online store, providing a clean and professional look for our product options.
We did encounter a minor issue where two colors (GOLD and ROSE GOLD) weren’t initially recognized, but the support team - especially Lily - was outstanding.
After a few quick exchanges, she sent a simple procedure that fixed the problem in under a minute.
Now, the app works flawlessly, enhancing our store’s visual appeal and customer experience.
Highly recommend both the app and their top-notch support!
Dear customer,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that the NS Image Swatch Variant Option app is making a positive impact on your store’s look and customer experience.
Lily and the team are always here to help, and we’re glad the issue was resolved quickly. If there’s ever anything else you need, please don’t hesitate to reach out.
Wishing you continued success with your store!
All the best,
Chloé - Customer Success Manager @NestScale
A true blessing! Our extensive product variations made ordering challenging for our customers. I thought I needed to hire a coder, but this integration with our current website theme was incredibly easy to use and made our site clean and simple for customers to place orders!
Dear customer,
Wow, thank you so much for your amazing feedback! 😊 We're thrilled to hear that the app made ordering easier for your customers and seamlessly integrated with your store. Making complex setups simple is exactly what we aim for!
If you ever need any assistance or have suggestions, we’re always here to help. Wishing you even more success with your store! 🚀✨
Lily - Customer Success Specialist @NestScale
very useful apps and good customer support! 5*!
Dear customer,
Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you find the app useful and appreciate our customer support. Your kind words mean the world to us! If you ever need anything, we’re always here to help. 🚀
Regards,
Rachel - Customer Success Specialist @NestScale
I cannot recommend the NS Image Swatch Variant Option app enough! I had an issue with my variant swatch images, and their support team went above and beyond to assist me. A special shoutout to Lilly, who was incredibly kind, patient, and thorough in helping me fix the problem. She truly deserves a big thanks for her outstanding support!
The team’s professionalism and dedication left me totally satisfied. They resolved my issue promptly and made sure everything worked perfectly. I would honestly rate them 100 out of 100 for both the app and the exceptional support team.
If you're looking for an app with fantastic features and a team that genuinely cares about its customers, this is the one! Huge thanks to Lilly and the NS Image Swatch Variant Option team—you’ve earned a loyal customer for life!
Hi,
Thank you so much for your amazing review! 🙌 We're more than happy to hear that our app and support team exceeded your expectations. Lilly will be so happy to know her efforts made such a difference – I’ll be sure to share your kind words with her!
We’re grateful for your trust and loyalty. If you ever need assistance or have questions, we’re just a message away. It’s customers like you that make what we do so rewarding!
Thanks again for choosing NS Image Swatch Variant Option – we’re lucky to have you with us! 😊
Best regards,
Chloé Nguyen
Customer Success Manager @NestScale
This saved me a lot of time. It's convenient and easy to use. Plus, the customer support is very responsive and helpful. Kudos!
This means a lot, thank you! 😊 We’re so happy to hear the app saved you time and that you found it easy to use. That’s exactly what we aim for! And of course, our support team is always here whenever you need a hand.
Really appreciate your kind word! Kudos right back at you! 🚀✨
Cheers,
Chloé - Customer Success Manager @NestScale