Reviews (151)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing the visual appeal and professionalism of online stores by simplifying the variant selection process through image swatches. It's noted for its user-friendly interface that integrates easily without requiring coding skills. The customer support team is highlighted for being responsive and proactive, quickly addressing issues and responding to feature requests, ensuring seamless functionality and ease of use.
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Easy to install and design looks great.
Dear valued customer,
Thank you so much for your feedback! 😊 We're glad to hear that you found the app easy to install and that you like the design. If you ever need any assistance or customization, feel free to reach out, we’re always happy to help!
Wishing you great success with your store! 🚀
Best,
Lily - Customer Success Specialist @NestScale
Special thanks to "Rachel" for solving all my problems; she has helped in every possible way.
Dear customer,
Thank you so much for your kind words! 😊 It truly means a lot to know that I was able to help and make things easier for you. Providing great support is always our goal, and I’m happy I could assist in every way possible.
If you ever have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help and ensure you have the best experience with our app!
Wishing you continued success with your store! 🚀✨
Best,
Rachel - Customer Success Specialist @NestScale
They started as free and then suddenly start charging money.
Hi,
Thank you for sharing your feedback. I completely understand your frustration, and I’d like to clarify the situation for you and others who may be reading this.
You initially installed our app on May 14 2024, during a time when we only offered a free plan. Since then, we’ve updated our pricing structure to introduce more advanced features under a paid plan, but I want to highlight that you were never charged for the features you had access to on the free plan.
After uninstalling and reinstalling the app within a couple of hours, Shopify’s policy automatically applied the new pricing plan upon reinstallation. This change wasn’t something we directly enforced – it’s part of Shopify’s system for updated app subscriptions.
When you reached out to us, our team member Lily explained the situation in detail. I also personally offered you a special plan to acknowledge your loyalty as an early user, but I understand you didn’t feel this was the right fit.
We truly value you as a customer and would love to find a resolution that works for you. I’d really appreciate it if you could reconsider my offer by replying to the email. Our goal is to continue supporting you and ensure you get the most value from the app.
Thank you again for your time and understanding. Please feel free to reach out if you’d like to discuss this further.
Best regards,
Chloé Nguyen
Customer Success Manager @NestScale
Very helpful staff. Solved my problem quickly and super friendly.
Hi,
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our team. Providing quick and friendly support is always our priority!
If you ever need any further assistance, feel free to reach out, we’re always happy to help! 🚀
Best regards,
Chloé - Customer Success Manager @NestScale
A great App to Use. had some difficulty setting is up from Lily from Support was hugely Helpful. She was very patient.
I would also say that the customization options are also a lot so you are bound to find a right fit.
Dear customer,
Thank you so much for your kind words! 💙 We're thrilled to hear that you found the app useful and that Lily was able to assist you. We’ll be sure to share your feedback with her!
Customization is definitely one of our key focuses, and we're glad you found the right fit. If you ever need any further support or have suggestions, we’re always here to help. 🚀
Happy selling! 😊✨
Rachel - Customer Success Specialist @NestScale
Contacted support for an update issue they recently did and Lily responded quickly. Her team resolved the problem and it was a great experience.
Hi,
That’s amazing to hear! 😊 I’m so glad Lily and the team could get things sorted out quickly for you. We know how important it is to keep things running smoothly, so it truly means a lot to hear that you had a great experience.
If you ever need anything else, we’re just a message away! Wishing you all the best with your store. 🚀✨
Best,
Rachel - Customer Success Specialist @NestScale
This app is super easy to use and did exactly what I wanted.
Dear customer,
Thank you so much for the great feedback! 😊 We're thrilled to hear the app was easy to use and met your expectations. If you ever need any assistance or have suggestions, feel free to reach out. We're always here to help! 🚀
Regards,
Rachel - Customer Success Specialist @NestScale
Very good, thanks for your help Lily！
Hi,
Thank you so much for your kind words! 😊 I'm really happy to hear that I could assist you. If you ever need any help in the future, don’t hesitate to reach out, I’m always here to support you!
Wishing you all the best with your store! 🚀
Best regards,
Lily - Customer Success Specialist @NestScale
very useful apps and good customer support! 5*!
Dear customer,
Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you find the app useful and appreciate our customer support. Your kind words mean the world to us! If you ever need anything, we’re always here to help. 🚀
Regards,
Rachel - Customer Success Specialist @NestScale
Le support est très réactif et s'attache à résoudre les problèmes !
Bonjour,
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis de savoir que notre support a pu vous aider rapidement. Votre satisfaction est notre priorité, et nous restons disponibles si vous avez la moindre question ou besoin d’assistance supplémentaire.
Encore merci pour votre confiance et belle continuation avec votre boutique ! 🚀✨
À bientôt,
Chloé @NestScale