Okendo: Product Reviews & UGC

Okendo: Product Reviews & UGC

by Okendo

Product ratings, reviews, photos/videos, UGC, Q&A, feedback.

5.0 of 5 stars(360 reviews)

Generate Reviews & UGC

Automate reviews, UGC and Q&A collection with Okendo’s post-purchase emails, content capture forms and rewards engine.

Build Trust & Drive Sales

Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.

World-Class, 24/7 Support

Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.


About Okendo: Product Reviews & UGC

What is Okendo?

Okendo is a customer marketing platform and an Official Google Reviews partner that offers all the tools brands need to capture and showcase high-impact social proof such as product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

3,500+ high-growth consumer brands trust Okendo to power their customer reviews, including many of the fastest-growing direct-to-consumer brands such as Netflix, SKIMS, LEGO, Fanjoy, Dashing Diva, Bite and Apt2b.

What are the results?

  1. Tons of reviews: Okendo has a mobile-first approach to review capture that maximises content generation.
  2. High impact reviews: Reviews with customer profiles, attribute ratings and photos/videos help maximize shopper engagement.
  3. Increased trust: Establish brand credibility and product confidence.
  4. More sales: Shoppers that interact with reviews are consistently proven to have higher conversion rates and average order values.
  5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

  1. Review request emails: Configurable sending triggers to send automated request emails at the perfect time.
  2. Customer photos/video reviews: Let customers visually showcase their experiences by adding photos and videos to their reviews.
  3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
  4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
  5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

  1. Review display widgets
  2. Review request emails
  3. Review capture forms

What else should I know?

  1. Customer Success - Our Customer Success team provides hands-on support and guidance for installing and using Okendo.
  2. Fast Widgets - The Okendo display widgets are the fastest in the industry and are relentlessly optimized for onsite performance.
  3. Headless Support - Okendo is compatible with all leading headless languages and frameworks.
  4. Review Syndication - Okendo has partnered with various 3rd parties to enable review syndication to many of the world's largest big-box retailers.
  5. API - Access to Okendo's suite of API's are available for merchants on the Advanced plan and above.

Integrates with

  • Smile,
  • Zendesk,
  • Gorgias,
  • LoyaltyLion,
  • Klaviyo,
  • Postscript

Media gallery

Support

Pricing 14-day free trial

See all pricing options

Essential

$29/month

  • Up to 500 orders/month
  • Automated Review Request Emails
  • Photo & Video Reviews
  • Rewards Engine
  • 15+ Review Displays
  • Google Rich Snippets

Growth

$99/month

  • Up to 2,000 orders/month
  • Email Sequences
  • Attribute Ratings
  • Q&A
  • Facebook Ads
  • Google Shopping Integration
  • Available for Shopify Plus

Power

$299/month

  • Up to 5,000 orders/month
  • Customer Success Manager
  • Design Customizations
  • Klaviyo Integration
  • Media Galleries
  • Advanced Reporting

Advanced

$499/month

  • Up to 20,000 orders/month
  • API Access
  • Headless Support
  • VIP Support
  • Bazaarvoice Integration
  • Unlimited Store Fronts

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    1% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (1)

Most recent reviews

SuperFeast

We have been on Shopify since 2016 and in that time have tried Reviews.io, Yotpo and now Okendo to manage our reviews. I 100% wish I had chosen Okendo from the start. The team are INCREDIBLY supportive (it's like dealing with real, actual humans instead of tech support bots) and I am so happy with how the app works. The back end is super easy to use and intuitive and it's an intelligent app that is working to optimise both your and your customer's experience, so it's win-win. I especially want to thank Scott and Vanessa who helped me fine-tune the installation on both stores and who helped me onboard and troubleshoot. The price is great too, especially considering the functionality they offer. Couldn't recommend them enough.

St. Oddity

Great onboarding process and easy implementation with our store. Plus, lots of great features. Would highly recommend this app.

Better Body Co.

Robust features. Automated the review request & reward process. Support is sincere in helping with issues. App also showing progress with better integrations.