Store design | Marketing | Sales and conversion optimization
Okendo: Product Reviews & UGC

Okendo: Product Reviews & UGC

by Okendo

Product ratings, reviews, photos/videos, UGC, Q&A, feedback.

5.0 of 5 stars(84 reviews)
From $29/month. 14-day free trial.
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Generate Reviews & UGC

Automate reviews, UGC and Q&A collection with Okendo’s post-purchase emails, content capture forms and rewards engine.

Build Trust & Drive Sales

Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.

World-Class, 24/7 Support

Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.

About Okendo: Product Reviews & UGC

What is Okendo?

Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

1,000+ high-growth Shopify retailers trust Okendo to power their customer reviews, including many of the fastest-growing direct-to-consumer brands such as SKIMS, Knix and Born Primitive.

What are the results?

  1. More reviews: A mobile-first approach that maximises review generation.
  2. Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
  3. Increased trust: Establish brand credibility and product confidence.
  4. More sales: Build shopper excitement and compel buying action.
  5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

  1. Automated review request emails: Configurable sending triggers to send request emails at the perfect time.
  2. Customer photos/videos: Let customers visually showcase their experiences with photos and videos.
  3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
  4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
  5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

  1. Review display widgets
  2. Review request emails
  3. Review capture forms

What are the integration options?

Okendo is integrated with all of the leading technologies used by Shopify retailers.

Categories of integrations:

  1. Advertising: Push reviews & UGC into ad tools.
  2. Email: Send from Klaviyo and use review data to inform email campaigns.
  3. Loyalty: Use Smile or LoyaltyLion to incentivise reviews & UGC with loyalty points.
  4. Support: Route negative reviews to helpdesk systems like Gorgias and Zendesk.
  5. CRM: Push review and customer data to CRMs like Kustomer.

How do we get started?

  1. Speak with us to explore your needs OR install Okendo on a duplicate theme for an obligation-free preview.
  2. Then run a 14-day free trial to assess performance.
  3. Once convinced, pay month-by-month, no annual contracts.

We support importing reviews from all review apps including Bazaarvoice, PowerReviews, Yotpo, TrustPilot, Stamped.io, Loox, JudgeMe, Junip and more.

Integrates with

  • Smile,
  • Zendesk,
  • Gorgias,
  • Foursixty,
  • Kustomer,
  • LoyaltyLion

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Essential

$29/month

  • 500 Orders / Month

  • Review Request Emails

  • Photo & Video Reviews

  • Rewards Engine

  • 15+ Review Displays

  • Google Rich Snippets

Growth

$99/month

  • 5,000 Orders / Month

  • Email Sequences

  • Attribute Ratings

  • Q&A

  • Facebook Ads

  • Google Shopping Integration

Power

$299/month

  • 50,000 Orders / Month

  • Customer Success Manager

  • Design Customizations

  • Klaviyo Integration

  • Media Galleries

  • Advanced Reporting

Advanced

$499/month

  • Unlimited Orders / Month

  • API Access

  • VIP Support

  • Bazaarvoice Integration

  • Unlimited Store Fronts

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (84)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 84 reviews

Most recent reviews

Chirp

Rating
5 of 5 stars
Posted
June 5, 2020

Very happy with this app and the customer service is amazing! The developers helped me with the complete integration as well as connecting my reviews to my seo search results.

They also always respond very quickly to my emails and are always happy to assist.

Coconut Bowls | Australia

Rating
5 of 5 stars
Posted
June 3, 2020

We migrated our 3 shopify plus stores from yotpo to okendo and we couldn't be happier. In addition to the dramatic cost savings, the customer support is incredible. Features wise, we see almost the same capabilities between yotpo and okendo, with key usage of everything we need and nothing that we don't. Highly recommend.

Blue Sky

Rating
5 of 5 stars
Last edited
June 3, 2020

Switched to Okendo from Yotpo and it is one of the best decisions we ever made. Okendo's pricing, services, and communication are excellent. From preliminary discussions, implementation, and final setup, there were no issues. Moreover, we were appointed a great CSM who helped us throughout the process.

View all reviews