Store design | Marketing | Sales and conversion optimization
Okendo: Product Reviews & UGC

Okendo: Product Reviews & UGC

by Okendo

Product ratings, reviews, photos/videos, UGC, Q&A, feedback.

5.0 of 5 stars(107 reviews)
From $29/month. 14-day free trial.
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Generate Reviews & UGC

Automate reviews, UGC and Q&A collection with Okendo’s post-purchase emails, content capture forms and rewards engine.

Build Trust & Drive Sales

Showcase reviews and UGC throughout your site using Okendo’s extensive range of beautiful and highly-customizable widgets.

World-Class, 24/7 Support

Consider us an extension of your team! Located in Australia and the US, our Support team is ready to help at any time.

About Okendo: Product Reviews & UGC

What is Okendo?

Built specifically for high-performance Shopify retailers, Okendo is a customer marketing platform with all the tools needed to capture and showcase high-impact product ratings & reviews, customer photos/videos and Q&A.

Who uses Okendo?

1,000+ high-growth Shopify retailers trust Okendo to power their customer reviews, including many of the fastest-growing direct-to-consumer brands such as SKIMS, Knix and Born Primitive.

What are the results?

  1. More reviews: A mobile-first approach that maximises review generation.
  2. Better reviews: Reviews with customer profiles, attribute ratings and photos/videos.
  3. Increased trust: Establish brand credibility and product confidence.
  4. More sales: Build shopper excitement and compel buying action.
  5. Better customer experiences: Integrated with support, loyalty and marketing systems.

What are the top features?

  1. Automated review request emails: Configurable sending triggers to send request emails at the perfect time.
  2. Customer photos/videos: Let customers visually showcase their experiences with photos and videos.
  3. Review displays: Extensive range of widgets to showcase customer-generated content at strategic locations through the buying journey.
  4. Marketing tools: Push review content to Google Search, Google Shopping, Facebook and Instagram to drive qualified shopper traffic.
  5. Analytics & insights: Email performance analytics, sentiment analysis, natural language processing and review performance dashboards.

How customizable is it?

All customer-facing aspects can be customized to ensure brand alignment including:

  1. Review display widgets
  2. Review request emails
  3. Review capture forms

What are the integration options?

Okendo is integrated with all of the leading technologies used by Shopify retailers.

Categories of integrations:

  1. Advertising: Push reviews & UGC into ad tools.
  2. Email: Send from Klaviyo and use review data to inform email campaigns.
  3. Loyalty: Use Smile or LoyaltyLion to incentivise reviews & UGC with loyalty points.
  4. Support: Route negative reviews to helpdesk systems like Gorgias and Zendesk.
  5. CRM: Push review and customer data to CRMs like Kustomer.

How do we get started?

  1. Speak with us to explore your needs OR install Okendo on a duplicate theme for an obligation-free preview.
  2. Then run a 14-day free trial to assess performance.
  3. Once convinced, pay month-by-month, no annual contracts.

We support importing reviews from all review apps including Bazaarvoice, PowerReviews, Yotpo, TrustPilot, Stamped.io, Loox, JudgeMe, Junip and more.

Integrates with

  • Smile,
  • Zendesk,
  • Gorgias,
  • Foursixty,
  • Kustomer,
  • LoyaltyLion

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Support

Pricing 14-day free trial

See all pricing options
Essential

$29/month

  • 500 Orders / Month

  • Review Request Emails

  • Photo & Video Reviews

  • Rewards Engine

  • 15+ Review Displays

  • Google Rich Snippets

Growth

$99/month

  • 5,000 Orders / Month

  • Email Sequences

  • Attribute Ratings

  • Q&A

  • Facebook Ads

  • Google Shopping Integration

Power

$299/month

  • 50,000 Orders / Month

  • Customer Success Manager

  • Design Customizations

  • Klaviyo Integration

  • Media Galleries

  • Advanced Reporting

Advanced

$499/month

  • Unlimited Orders / Month

  • API Access

  • VIP Support

  • Bazaarvoice Integration

  • Unlimited Store Fronts

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (107)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 107 reviews

Most recent reviews

111SKIN UK TEST

Rating
5 of 5 stars
Posted
July 31, 2020

It was a great pleasure working with Amanda! Our integration is more complex as we have several stores, but she makes everything so smooth for us. Despite the time difference, between her team in Australia and us in the UK, she handled the communication very well. Without missing a beat, we were able to meet the project deadline! After the launch, Amanda went above and beyond to make sure the Okendo star rating synch up with Google Shopping, and gave us detailed guidance on how to do it. We wouldn't have done this without her and her supporting teams. We highly recommend Amanda and Okendo. Now our wishlist for Okendo is to be able to synch with Google search result too (in additional to the said Google shopping module). Thanks again Amanda for your stellar guidance!

How We Roll Co.

Rating
5 of 5 stars
Posted
July 30, 2020

I use the app to review provide customer reviews for our products. It is very price competitive but does everything a more expensive provider does. Very helpful staff.

Buck Mason

Rating
5 of 5 stars
Posted
July 30, 2020

We vetted a handful of different platforms before going with Okendo, and we don't regret it! Their customer support has been nothing but incredible - they're responsive, thorough and incredibly professional and helpful. Okendo is cost effective and highly customizable. I can't recommend it enough!

View all reviews