Omnisend Email Marketing & SMS , 5,691 reviews

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
    5.1K
  • 5% of ratings are 4 stars
    290
  • 1% of ratings are 3 stars
    47
  • 1% of ratings are 2 stars
    39
  • 3% of ratings are 1 stars
    186
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

December 13, 2023

I tried multiple email apps before and Omnisend is the best. The support team is fantastic and their rate is more affordable than other comparable apps. They have all of the necessary features needed and creating email newsletters is easy. Highly recommend!

Vani Cosmetics
Canada
Almost 2 years using the app
February 19, 2024

Dilara was amazing she made navigating a complicated system and absolute breeze

Rafiki-au
Australia
4 months using the app
January 4, 2024

I was so grateful that Dilara was able to help me with the edits I needed to make. I am new to building my website and was so lost but she saved the day! Her video explanation was so incredibly helpful! Fast and thorough customer service!! I’m impressed.

Heart & Hive
United States
9 months using the app
March 26, 2024

Wonderful customer support.

Poppy Dots Design
South Africa
Over 7 years using the app
February 2, 2024

Get point and correct solution. No waste words. All done.

Raintree
Canada
2 months using the app
February 12, 2024

Staff is always ready to help whenever you need! Love OMNISEND

Beyond Beauty Naturals
Germany
About 1 month using the app
Edited January 16, 2024

Omnisend is a superb app. Incredibly flexible and complete. Their support is stellar! My account was hacked and Maria helped me gain control of it immediately. Thank you, Maria! --- months later, once again Omnisend came through with more stellar support. Fast, friendly, and efficient. Thank you, Sila!

XGuitars
United States
Over 5 years using the app
March 19, 2024

Quick support

bzyoo
Taiwan
About 2 years using the app
February 5, 2024

Great help from Beran on the chat support. Was having problem with getting the DNS records verified. I'm still testing out the app before I upgrade to paid plan, but things are looking good.

Daintynine
Singapore
2 days using the app
March 5, 2024

Great app. Good customer service

Cartems Donuts
Canada
6 months using the app
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