Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly email and SMS campaigns, automation, customizable templates, and A/B testing features. Many have seen improved customer engagement and repeat business. The 24/7 chat support is often praised for its efficiency. However, some merchants criticize the pricing and report technical issues with automations, forms, and domain verification. Despite these issues, many recommend the app for its robust features and positive business impact.

April 22, 2024

Just the best app for mail, It increases my sales by 10 to 20%, it's great!

Cleanya bag
France
2 days using the app
Omnisend replied April 25, 2024

Hello there,

Thank you for sharing your fantastic experience! We're delighted to hear that Omnisend has contributed to such significant sales growth for your business. Your success is our priority, and we're committed to providing top-notch email marketing solutions.

We appreciate your support and look forward to helping you achieve even greater success in the future.

January 17, 2024

Super easy to use.

Great customer support!

Matija was super helpful!

Mamma G Cookies
United Kingdom
12 months using the app
March 4, 2024

Been great so far. Customer service is prompt and resolves problem quick

Omèclat
United States
13 days using the app
February 9, 2024

It's one of the best apps that you can find in this domain

elliott-waves-academy
United States
14 days using the app
December 21, 2023

I've been using Omnisend for a while, it is very easy to setup, use, create automations and emails. Plus, customer support is another story, they are extraordinary, very kind, ready to help and they keep following up with you until you get satisfied! I would like to specially thank Didem for being very helpful by sending personalized videos to explain how to get things done, also I would like to thank Luiz, Olesia & Beran for being so helpful. Keep up the good work guys!

MMAS Elegance
United Arab Emirates
About 1 month using the app
January 24, 2024

Very fast and helpful customer service and support. Agustin did an amazing job at helping me resolve my issues today!

SeasonsBestByResa
United States
2 months using the app
January 19, 2024

Maria and Karine were amazing helping to resolve my issue. They are extremely patient and polite. They even recorded video to show me the steps. Basically they wouldn't give up until I got what I wanted. Five star service!

Crystal Finesse
United Kingdom
5 days using the app
December 30, 2023

Absolutely nice app, A lot to do in the free plan, I did a lot with it till now e mai campaigns and pop ups and works like a charm for me. To compare between other apps i had worked with this one the most easiest and non complicated one and till now i don’t have any limitations with using it

EASYPEN
United Kingdom
2 months using the app
January 15, 2024

Great app. Highly recommend. The support team is great. I had a issue but Maria from Omnisend support team helped me immediately. Thank you!

Hoodie Scan
Bulgaria
About 2 months using the app
January 7, 2024

Diego was really helpful with a issue I was having with discount sign up. Very patient!

Ashman Athletics
United States
5 months using the app