Reviews (6,016)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its seamless Shopify integration, enhancing e-commerce with easy-to-design email and SMS campaigns. The user-friendly interface, combined with automation and customizable templates, is highly valued. The free plan is comprehensive, appealing to budget-conscious businesses. Customer support is frequently praised for being responsive and helpful, providing personalized assistance through multiple channels. This app is recommended for boosting customer engagement and retention.
Refine
-
By rating
We have been using omnisend for over a year now. It's great! We wouldn't use another supplier. I highly recommend
Excellent app! Using it for less than a day, designed our first email campaign and we're already very pleased! Recommended!
The experience of using omnisend is very good, online customer service responds quickly, besides, Baarath from Omnisend support team is very professional and so kind, others too
The app is affordable, and I value the customer service and the different blogs they have when understanding what to do.
WOW!! Amazing!!!! Love the scratch card element. Great job guys. Instant sales upon my first email!
The customer service provided by Omnisend is terrible. I can't recommend this expensive app to anyone. It's not that feature rich and when it started randomly generating discount codes, Valerie at Omnisend couldn't have been any less interested in providing support, instead insisting that I must have the discount code block enabled in a campaign (it wasn't) and not spending any time to understand what the actual issue was. Tried to first fob me off on to Shopify then reluctantly said she would try and speak to the tech team to see if it was "possible to investigate the issue". When I report an issue or have a concern as a paying customer, I expect it to be investigated without question and not with disinterest. Asked how I escalate my complaint and surprise, surprise, they don't even have an escalation process.
Found this app very user friendly which is great when you have so many other things to do. Really easy way to add products directly from your store to your emails too. Very much recommended by The Tiny Art Co.
I absolutely love this app you can create quality emails to send to customers. You can also collect customers emails to create your very own email lists of you have not got this you need it you definitely won't delete it I promise if it had 10 stars it would be 10
Love this app, it's super easy to send your customer professional up-date on new arrivals and sales. I hate that it don't allow you to send a email to a single customer.
The app really helps to create customized email templates without having to be a graphic artist. It allows your emails to customers to stand out.