Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app user-friendly, offering a range of features such as email and SMS campaigns, automation, and customizable forms. It integrates well with Shopify, enabling direct management of email marketing from the store. Merchants value the A/B testing, automation, and segmentation capabilities. The customer support is praised for its responsiveness and problem-solving skills. The reporting and analytics features are appreciated for their role in understanding customer behavior and enhancing marketing strategies. The app is seen as affordable and good value for its features.

February 7, 2023

Initial customer support was slow, and they passed me through a couple different people who didn't seem to know how to solve my problem, which was frustrating. Thankfully though, they put me in touch with Luiz, one of their tech support crew, who sat with me for an hour and helped me figure out the problem with my newsletter form. Give them a try!

The Creature Castle
United States
3 months using the app
November 25, 2016

Soundest is a great app that supports the basic email drip campaigns every ecommerce store needs. I would recommend it for small business owners who want an affordable email marketing solution. The drip campaigns are easy to set up, although the reason my rating is only 4 stars is because soundest lacks the option to customize in some areas (e.g. I want to change the times abandoned cart emails are sent, which cannot be done). Everything else is great. Easy to use, fair pricing, great support.

Myonahole
Japan
3 months using the app
September 7, 2017

great app, i love to use ,but if it can drag the product i will be perfect.

Fyshoes Com
United States
3 months using the app
June 15, 2018

I'm still trying it, but until now, it was great!

Gamarra Mayoristas
Peru
3 months using the app
April 11, 2016

So far so good. A little bit wonky at first but you get used to it.

West Loop Media Partners
United States
2 months using the app
May 3, 2018

Great Support! I just started but i hope this going to work perfectly!

Exo Decor
Dominican Republic
2 months using the app
June 1, 2022

Just started to use this app and so far it's pretty easy to navigate in. Having some issues, but the customer service (Olesia) was really quick in response and helpful!

HENRIETTE STEFFENSEN Copenhagen
Denmark
2 months using the app
Edited November 29, 2018

So far this is excellent and pretty simple to use with common sense. I can't comment on the traffic it drives yet but I am keen to see how we go over the period of my free trial. I like the fact that the trial gives you enough time to set up and hopefully see results in conversions. It does seem to cover everything that is needed in one app which is excellent and was highly recommended.

Beach Karma Besos
United States
2 months using the app
January 21, 2019

I got this app because I am running Google/Facebook ads and getting a lot of visitors but no conversion or emails collected. With Omnisend's automated email and easy integration, I am capturing more emails which have increased sales. I love this app but my business is too small to afford the paid version and without automation, it's just like any other app. I would love if they have a conversion model or even a subscription model. I am willing to spend money, but only if I'm getting results. Hope this helps!

ARO Essentials
United States
2 months using the app
April 30, 2016

Great marketing tool user friendly

Superhealth888
United Kingdom
2 months using the app